Classic Painting & Decorating, Inc.

We appreciate the customer’s feedback. We are ready, willing, and able to schedule service at the customer’s convenience.

Complaint: [redacted]
I am rejecting this response because:i haven’t received phone calls to resolve. I made...

an appointment for Oct 24th and no one showed up. I talked to the local customer service person who told me he has nothing to do with the Chicago office and handling Revdex.com issues but he could send someone to do a repair? I scheduled for oct 24th to fix the call and some loose planks on stairs but no one showed up.
Sincerely,
Jennifer Fryslie

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns.
 
Services were completed on July 14th. We apologize for any inconvenience the delay caused.

We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation has been completed. The wall base was not included as part of the
order. The customer has purchased his own wall base, and we will install it as
a customer courtesy on November...

13, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.

We appreciate the customer contacting us regarding their concerns. Service was completed as scheduled, and we’ve left a voicemail for the customer to confirm their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.

We appreciate the customer contacting us regarding their concerns. The regional manager spoke with the customer and discussed their concerns regarding their experience. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

Initial Business Response /* (1000, 10, 2015/07/22) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and explained the charge for the subfloor, and the repairs are scheduled to be completed on July 22, 2015. We appreciate the customer's feedback...

and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was not completed on July 22nd. They sent the installer with the molding that needed to be replaced but neglected to tell him about the tiles that needed replacing, therefore he showed up without the proper equipment and now we have to schedule another appointment making it a 5 day job. My bathroom vanity was damaged and [redacted] from Empire told me that was my problem to fix myself. And yet Empire is.trying to charge the installer for.aomething they washed their hands of.
Final Business Response /* (4000, 14, 2015/07/30) */
We have been in contact with the customer, and the repairs have been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Service is scheduled for this Saturday March 18th.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 8, 2017. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It is the same as the original agreement on the flooring.
Sincerely,
[redacted]-[redacted]

Prior to installation, we checked the site for moisture and found it was well within the limits for installation. Whether from a leak or splashing, this site related damage is not covered by warranty. The manufacturer advises that damage due to excessive moisture is not covered by warranty, and any spills, etc. should be wiped up promptly. We have in good faith tried to assist this customer and have told her we are willing to go out and repair, but the moisture issue must be resolved prior to service.

Service was completed on August 4, 2016. The regional manager left a voicemail for the customer to discuss the accommodation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive payment promptly.
I have been contacted and told they are processing the refunds and should receive them soon.  If for any reason I do not receive the compensation agreed upon, I will resubmit my complaint.  Thank you for your kind attention to this matter.
Sincerely,
[redacted]