Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and reached an amicable resolution to this matter.

Prior to installation, we checked the site for moisture and found it was well within the limits for installation. Whether from a leak or splashing, this site related damage is not covered by warranty. The manufacturer advises that damage due to excessive moisture is not covered by warranty, and any spills, etc. should be wiped up promptly. We have in good faith tried to assist this customer and have told her we are willing to go out and repair, but the moisture issue must be resolved prior to service.

Complaint: [redacted]
I am rejecting this response because:i haven’t received phone calls to resolve. I made...

an appointment for Oct 24th and no one showed up. I talked to the local customer service person who told me he has nothing to do with the Chicago office and handling Revdex.com issues but he could send someone to do a repair? I scheduled for oct 24th to fix the call and some loose planks on stairs but no one showed up.
Sincerely,
Jennifer Fryslie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  Per my conversation with [redacted] a   Executive director of empire today, they still cannot honor the $3900, but they are willing to possibly do it for $4100,  which the lowest competitive price I received was $4120. Per our conversation I am to fax that  Competitors price over to him next week and we will go from there.  I will continue to update Revdex.com and all of my social media pages about Empire today and they willingness to either make a customer happy or not. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jacqueline [redacted]

The local Customer Service Manager spoke with the customer on December 27th and offered to replace the installed carpet for only the customer’s cost of the labor. The customer advised he will speak with his wife regarding our offer.

We appreciate the customer’s feedback.   Service was completed on October 14th as scheduled. We have also discounted the order with the agreement of the customer.   We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

We appreciate the customer contacting us regarding her concerns.
 
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 8, 2017. We thank the customer for their feedback.

Initial Business Response /* (1000, 10, 2015/07/22) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and explained the charge for the subfloor, and the repairs are scheduled to be completed on July 22, 2015. We appreciate the customer's feedback...

and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was not completed on July 22nd. They sent the installer with the molding that needed to be replaced but neglected to tell him about the tiles that needed replacing, therefore he showed up without the proper equipment and now we have to schedule another appointment making it a 5 day job. My bathroom vanity was damaged and [redacted] from Empire told me that was my problem to fix myself. And yet Empire is.trying to charge the installer for.aomething they washed their hands of.
Final Business Response /* (4000, 14, 2015/07/30) */
We have been in contact with the customer, and the repairs have been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. The regional manager spoke with the customer and discussed their concerns regarding their experience. We appreciate the customer’s feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation has been completed. The wall base was not included as part of the
order. The customer has purchased his own wall base, and we will install it as
a customer courtesy on November...

13, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

Warranty information is on line: www.empiretoday.com/warranties.

We regret any delays in service. The unprecedented weather recently has caused significant delays across the region.

We appreciate the customer contacting us regarding their concerns. Service was completed as scheduled, and we’ve left a voicemail for the customer to confirm their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer will be selecting a new style on January 28, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.