Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive payment promptly.
I have been contacted and told they are processing the refunds and should receive them soon.  If for any reason I do not receive the compensation agreed upon, I will resubmit my complaint.  Thank you for your kind attention to this matter.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We were able to reach an agreement with the customer to resolve this matter amicably.

We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns.
 
Services were completed on July 14th. We apologize for any inconvenience the delay caused.

We appreciate the customer contacting us regarding their concerns. The local office updated the order to remove areas per the customer’s request and installed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

I have not received the documents the company promised to send to me NOR have they scheduled a inspection.   omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
 
Service to the transitions was completed on May 27th. Additionally, we have offered to refund the service fee for the repairs out of warranty.

We have been attempting to
contact the customer via telephone and email regarding the agreement we sent
her, but the customer has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

Service was completed on August 4, 2016. The regional manager left a voicemail for the customer to discuss the accommodation.

The local office contacted the customer and has scheduled service for January 2, 2016 per the customer's request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement.  Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]

The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.

We appreciate the customer contacting us regarding their concerns.
 
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...

unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bryan [redacted]

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review the invoice for repairs for possible reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. The hallway was not contract for and would require a separate order to complete. We would be happy to do so at the customer’s earliest convenience. The local office emailed a copy of the contract to...

the customer as requested.

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and inspection is scheduled for Friday, July 28th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory. 
Sincerely,
[redacted]