Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We were able to reach an agreement with the customer to resolve this matter amicably.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer will be selecting a new style on January 28, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We have been attempting to
contact the customer via telephone and email regarding the agreement we sent
her, but the customer has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

The local Customer Service Manager spoke with the customer on December 27th and offered to replace the installed carpet for only the customer’s cost of the labor. The customer advised he will speak with his wife regarding our offer.

We appreciate the customer contacting us regarding their concerns.
 
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...

unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.

The local office contacted the customer and has scheduled service for January 2, 2016 per the customer's request.

We appreciate the customer contacting us regarding their concerns. The local office updated the order to remove areas per the customer’s request and installed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We refunded the cost of cleaning to the customer’s credit card on file.

We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jacqueline [redacted]

I have not received the documents the company promised to send to me NOR have they scheduled a inspection.   omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We regret any delays in service. The unprecedented weather recently has caused significant delays across the region.

Warranty information is on line: www.empiretoday.com/warranties.

We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. The refund was processed on December 12, 2017. We look forward to working with the customer on future home...

improvement projects.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...

customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bryan [redacted]

We appreciate the customer contacting us regarding their concerns.   We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....

We appreciate the customer’s patience while this matter is being investigated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marti [redacted]