Classic Painting & Decorating, Inc.

Per the customer’s requested settlement, we have offered to replace the kitchen floor. They have now refused replacement. We are happy to move forward at the customer’s earliest convenience. If the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost.

Service was completed as agreed on July 26th. We apologize for any inconvenience this matter caused the customer.

Initial Business Response /* (1000, 5, 2015/09/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement. The customer has accepted this offer, and the service is scheduled for October 3, 2015. We appreciate the customer's...

feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because the business promised repairs at the cost of the companies and a monetary credit. There has been no communication regarding monetary reimbursement nor repairs. It seems the only way this will get rectified will be in court proceedings as this was installed leds than a year ago. 
Sincerely,
[redacted]

We have been advised that inspection is scheduled for Tuesday, January 9th.

We appreciate the customer contacted us regarding their concerns. As the customer requested, we have canceled the order and issued a full refund to the customer’s [redacted] on file. The refund was processed on September 22, 2016. We look forward to working with the customer on future...

home improvement projects.

We thank the customer for their feedback, however the carpet is well out of warranty (installed six years ago.) The local office has left messages for the customer to discuss the cost of the service without a return call.

We appreciate the customer contacting us regarding their concerns. The local office has inspected and contacted the customer regarding an offer to service, including replacement of the carpet on the stairs, under the warranty at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. Replacement was completed on July 28th. We’ve spoken to the customer to confirm satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
We inspected the blinds and they were found to be defective by manufacturer error.  We have ordered the blinds, and have ordered an additional three blinds as a courtesy.
The customer will be contacted to schedule once the...

remade blinds have been received.

We appreciate the customer contacting us regarding their concerns.The local office spoke with the customer and advised do not install trim with carpet; there was no charge for trim on the order.We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: Andrew at the [redacted]place let us know that his crews were too busy with other...

jobs so our repair was cancelled for today- even though we took yet another day off of work. The only option that was offered to us was to reschedule, for a 3rd time, for another weekday next week. We are not taking any more days off of work after we have been very flexible with Empire- we have taken 5 days off of work, had 2 installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic scheduling. I have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no where. This company has earned a rating of F with this family.
Sincerely,
[redacted]

We have left a customer a message to advise that the refund was processed in two parts. The initial refund was...

processed on March 7, 2016, and the remaining amount was processed on March 10, 2016. It can take three to five business days for the refund to reflect back on the credit card. We regret any confusion that resulted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have been a full service flooring provider for over 50 years. Our pricing is all-inclusive and unfortunately we are not able to break it out line by line. During your in-home appointment, our goal is to inform you of the total cost of your job. Since most stores are not alike in their complex pricing information, our customers typically find the simplicity in an all-inclusive price to be convenient and easier for making purchase decisions. We regret you do not. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We refunded the cost of cleaning to the customer’s credit card on file.

Service is scheduled for this Saturday March 18th.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It is the same as the original agreement on the flooring.
Sincerely,
[redacted]-[redacted]

We appreciate the customer’s feedback. We are ready, willing, and able to schedule service at the customer’s convenience.

We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.