Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The repair work was completed on Friday, January 27th.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed on March 14, 2017.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016.  Once the...

customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office reached out to the customer by email regarding their request for repairs.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting is regarding their concerns. The office of the president briefly spoke with the customer, who advised they recently had a family tragedy and would contact us at their convenience.

We appreciate the customer contacting us regarding their concerns. The local office recently inspected and the results were sent to the manufacturer for possible claim under warranty. We are currently waiting for the manufacturer to complete their evaluation, and will contact the customer directly...

as soon as that is finished.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kevin [redacted]

We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.

We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.

We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.

We appreciate the customer contacting us regarding their concerns.  Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss...

the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...

reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...

convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:A voicemail message was left in Spanish about 2 weeks ago...

which is not professional to assume language preferences in America where we speak English. A voicemail was left by sales manager from the Orlando office last week which was returned Sunday advising hours of availability. It appears the business would rather blame the customer for not being available after two attempts to contact the customer and the customer advised Sunday, March 12th, 2017 that the time of availability would be regular business hours, therefore Monday...Come Tuesday, this is the response...Most importantly, the messages are speaking of rescheduling the missed appointment losing the emphasis on the inconvenience this has created over all from day one. The dismissal of the company is clearly poor customer service execution. I will nolonger seek compensation nor business through this company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carol [redacted]

We appreciate the customer contacting us regarding their concerns.   Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and agreed on a settlement of the damage claim. We thank the customer for their feedback.