Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because: I told the customer service...

representative that I was not satisfied. She said she would talk to her manager and let me if there was anything they could do. I never heard back from her after that.They have not addressed the issue and I am not satisfied with the outcome of this dispute because they have done nothing to try to resolve it.
Sincerely,
Aisha [redacted]

Complaint: [redacted]
I am rejecting this response because:  I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...

the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Services were completed on Tuesday, August 30, 2016. We appreciate the customer’s feedback on their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Maria [redacted]

Complaint: [redacted]
I am rejecting this response because:  How is cleaning my carpet going to fix an issue of wear?  My carpet is not dirty.  It has been in my home one year and there are only two people in the household.  It's not like I have 6 children who run in and out all day.  My husband and I are old.  We are not doing aerobics on the carpet.  I only have company a few times a year (or less).  I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue.  I truly expect that cleaning the carpet will not solve the issue.  So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...

messages and waiting an hour at the home, the installers left the job site.
 
We would be happy to reschedule the replacement at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.

We appreciate the customer contacting us regarding her concerns. We have confirmed with the customer that they have received their refund. Empire considers this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office recently inspected and the results were sent to the manufacturer for possible claim under warranty. We are currently waiting for the manufacturer to complete their evaluation, and will contact the customer directly...

as soon as that is finished.

Complaint: [redacted]
I am rejecting this response because:A voicemail message was left in Spanish about 2 weeks ago...

which is not professional to assume language preferences in America where we speak English. A voicemail was left by sales manager from the Orlando office last week which was returned Sunday advising hours of availability. It appears the business would rather blame the customer for not being available after two attempts to contact the customer and the customer advised Sunday, March 12th, 2017 that the time of availability would be regular business hours, therefore Monday...Come Tuesday, this is the response...Most importantly, the messages are speaking of rescheduling the missed appointment losing the emphasis on the inconvenience this has created over all from day one. The dismissal of the company is clearly poor customer service execution. I will nolonger seek compensation nor business through this company.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We regret that the installation was not
completed as scheduled. Per the customer’s request, the order has been
cancelled and the refund of the deposit has been sent to the customer’s
provided mailing address. We appreciate the...

customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and agreed on a settlement of the damage claim. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: as of July 26-2016 I  I am still living with the carpet unfinished...

and my transition to the new laminate floor still damaged.  Several people have looked at the problems but no one has fixed anything!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s carpet installed in September 2013. The manufacturer requires a professionally cleaning every 12-18 months to continue warranty coverage. The local office spoke with the customer who advised the carpet had never been...

professionally cleaned. As such, the manufacturer will not approve any claims. We recommend the customer have the carpet professionally cleaned. This may help the carpet’s appearance somewhat.

The credit has been processed,
and it will be issued back to the customer’s credit card. It may take three to
five business days for the credit to be reflected back on the customer’s
account. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the appointment was unexpected (I setup an appointment 2 weeks later)  but the transitions were installed.  The 3/4 round ends are not pretty but I wasn't knowledgeable enough to be specific in the order.  I can ask for nothing more contractually.  Read your contract. 
Sincerely,
[redacted]