Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Empire has told me in three separate occasions that they would return my call. First they said that they had to talk to the salesman to make sure the window treatment was a gift, part if a promotion since I accepted the flooring offer. They never called me back, that was more than a month ago. Then another person called and said they wanted me to explain the situation to them a second time and that they would return my call the next day. They dint return the all the next day. I've called and left messages but I don't believe that Enpire wants to right their wrong

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects and we thank the customer for...

their feedback.

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and inspection is scheduled for Friday, July 28th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. We have ordered the product to service. Once it has arrived at the local office the customer will be contacted to schedule. We appreciate the customer’s patience.

We appreciate the customer contacting us regarding their concerns.  Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. The refund for the cancelled order has been processed back to the customer's credit card. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We've offered a significant refund of the purchase price to resolve this amicably. The customer advised she would review with her husband and reply.
We look forward to the customer's positive response to our offer.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial discount with a signed
agreement. The customer accepted this offer, and the repairs are scheduled to
be completed on November 30, 2015. We appreciate the customer’s feedback...

and
look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review the invoice for repairs for possible reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

It is what it is 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.

For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for...

September 18, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
 
Installation was completed on July 2, 2015. We apologize for any inconvenience to the customer.

Complaint: [redacted]
I am rejecting this response because:No one has...

addressed the other issues I've had in reguards to the blinds being delivered with the control rods and strings being on the sides I originally ordered   The missing wands are the smallest part of the issue. My complaints with the company about the order not being delivered to the specifications I ordered are being completely ignored.
Sincerely,
Brent [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find it completely satisfactory but understand there is little more that can be done. The company did offer a small discount on the agreed upon services but the lack of respect to me as a customer I feel is still unacceptable. I am not expecting any other type of resolution from them as all services have been completed at this time but the company needs to know that I am far from pleased on how my wife and I were treated on the many phone calls we exchanged in order to resolve the issue multiple times. Also it is completely unacceptable to cancel appointments the morning of and then fail to make the next appointment that was agreed upon. There seems to be no accountability in this company.
Sincerely,
David [redacted]

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messages. We look forward to hearing back from the customer and amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concerns. We regret the missed repair appointments and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs were completed on August 26, 2015. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.