Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the tile flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for May 1,...

2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find it completely satisfactory but understand there is little more that can be done. The company did offer a small discount on the agreed upon services but the lack of respect to me as a customer I feel is still unacceptable. I am not expecting any other type of resolution from them as all services have been completed at this time but the company needs to know that I am far from pleased on how my wife and I were treated on the many phone calls we exchanged in order to resolve the issue multiple times. Also it is completely unacceptable to cancel appointments the morning of and then fail to make the next appointment that was agreed upon. There seems to be no accountability in this company.
Sincerely,
David [redacted]

The local office attempted to speak with the customer on October 9th, but had to leave a voicemail.Since we do not have the specialty parts required to finish the job, we have offered to reimburse the customer for a contractor to provide the specialty part. We have also offered alternative suggestions to resolve this matter amicably.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]

Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed.  We have also agreed to provide a discount for the inconvenience...

and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]

We appreciate the customer contacting us regarding her concerns. The refund for the cancelled order has been processed back to the customer's credit card. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...

customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Derek [redacted]

We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....

We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marti [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has been in contact the customer to discuss carpet maintenance, as well as discussed the option to upgrade for the difference in costs.

We appreciate the customer contacting us regarding their concerns. We have adjusted the order to cancel and refund the portions of the order not serviced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to personally thank [redacted] in the corporate office for her support and [redacted] with the Atlanta office for responding promptly, effectively, and efficiently to my needs as a customer who has a long history with Empire.As a result of this, I look forward to doing business in the near future with Empire.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.

The local office refunded the portion of the order the customer canceled. The living room was installed in its entirety and will not be refunded. For customer satisfaction and goodwill, we are willing to provide an additional $150 accommodation towards the furniture moving as outlined in the...

complaint.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messages. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects and we thank the customer for...

their feedback.