Classic Painting & Decorating, Inc.

We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Empire has told me in three separate occasions that they would return my call. First they said that they had to talk to the salesman to make sure the window treatment was a gift, part if a promotion since I accepted the flooring offer. They never called me back, that was more than a month ago. Then another person called and said they wanted me to explain the situation to them a second time and that they would return my call the next day. They dint return the all the next day. I've called and left messages but I don't believe that Enpire wants to right their wrong

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the carpeting with a cost to me of $800 which I still believe I should not have had to pay but it is what it is.  I am now waiting for the warranty information so I can keep it for the new install.
Sincerely,
Susan [redacted]

We appreciate the customer contacting us regarding their concerns. The repair work was completed on Friday, January 27th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kevin [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.

We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We thank the customer for contacting us regarding their concerns. The refund was processed on July 11, 2017, and can take 7-10 business days to be reflected on the finance account.

We appreciate the customer contacting us regarding their concerns.Adjusting doors is not part of the carpet installation process. However, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016.  Once the...

customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The Office of the President has contacted the customer and has tentatively scheduled warranty service for the last week of January.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed on March 14, 2017.

We appreciate the customer contacting is regarding their concerns. The office of the president briefly spoke with the customer, who advised they recently had a family tragedy and would contact us at their convenience.

The local office reached out to the customer by email regarding their request for repairs.

We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.

Complaint: [redacted]
I am rejecting this response because:They did not address my...

concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
 
Both products have been installed and we’ve processed a discount for the delay. We appreciate the customers patience regarding this matter.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for Thursday, July 6th. We thank the customer for their feedback.