Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to personally thank [redacted] in the corporate office for her support and [redacted] with the Atlanta office for responding promptly, effectively, and efficiently to my needs as a customer who has a long history with Empire.As a result of this, I look forward to doing business in the near future with Empire.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Complaint: [redacted]
I am rejecting this response because:  How is cleaning my carpet going to fix an issue of wear?  My carpet is not dirty.  It has been in my home one year and there are only two people in the household.  It's not like I have 6 children who run in and out all day.  My husband and I are old.  We are not doing aerobics on the carpet.  I only have company a few times a year (or less).  I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue.  I truly expect that cleaning the carpet will not solve the issue.  So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...

the customer’s feedback and look forward to
amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I told the customer service...

representative that I was not satisfied. She said she would talk to her manager and let me if there was anything they could do. I never heard back from her after that.They have not addressed the issue and I am not satisfied with the outcome of this dispute because they have done nothing to try to resolve it.
Sincerely,
Aisha [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:They did not address my...

concerns in the least. "Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects" addresses nothing outlined in my complaint. Please provide a response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
 
Both products have been installed and we’ve processed a discount for the delay. We appreciate the customers patience regarding this matter.

Complaint: [redacted]
I am rejecting this response because:  I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.

We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Services were completed on Tuesday, August 30, 2016. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the carpeting with a cost to me of $800 which I still believe I should not have had to pay but it is what it is.  I am now waiting for the warranty information so I can keep it for the new install.
Sincerely,
Susan [redacted]

We appreciate the customer contacting us regarding their concerns.
 
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...

messages and waiting an hour at the home, the installers left the job site.
 
We would be happy to reschedule the replacement at the customer’s earliest convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Maria [redacted]

We appreciate the customer contacting us regarding their concerns.Adjusting doors is not part of the carpet installation process. However, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule.

We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenience. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for Thursday, July 6th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The Office of the President has contacted the customer and has tentatively scheduled warranty service for the last week of January.