Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet.  The certified inspection is yet to be scheduled. Once we have...

results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....

The local office is contacting the customer to schedule inspection for later this week, if the customer is available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The installer arrived as agreed and discovered the customer had removed the subfloor to the substrate. Replacing substrate is out of the scope of the contract and the customer will have her own contractor address and re-schedule service.

Complaint: [redacted]
I am rejecting this response because: Hannah called on 8/28/17 and told me she refused to speak to me and only Luke. I paid for the floors and am included on the communication as well as contact information, however she refused to speak to me. She hung up the phone on me on 8/28/17 as well. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.

The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...

have offered a discount price on carpet if the customer would like a different product installed.

We appreciate the customer contacting us regarding their concerns. The local office has reached out to the customer to discuss resolution.

Initial Business Response /* (1000, 10, 2015/08/21) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and requested that he send cleaning receipts so that we can file a claim with the manufacturer. We have also offered to show the customer samples...

to replace at a discounted cost. The customer is considering these offers. We look forward to hearing back from the customer and amicably resolving this matter.

Installer has been to home and replaced hallway as agreed.

The laminate flooring was installed in January 2015. We provide a one (1) year workmanship warranty. The manufacturer provides a thirty (30) year warranty on fading, staining, moisture, and wear.  We have filed the information with the manufacturer for possible claims under warranty. As soon as the manufacture information is received, we will contact the customer.

We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.

We appreciate the customer contacting us regarding her concerns.
 
The General Manager has been in contact with the customer and was able to resolve this with a partial refund in lieu of service. The refund will be reflected on the customer’s finance account within the next five (5) business...

days.
 
We appreciate the customer’s feedback on their order.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, we offered a refund for the wall base. The customer accepted this
offer, and the refund will be processed back to his credit card. We appreciate
the customer’s feedback.

The customer has been approved for replacement under warranty and the local office has been in contact with the customer to coordinate.