Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Service is scheduled for Friday, March 23rd.

Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...

We regret the customer is dissatisfied but thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit.  We have contacted the customer to inform them of the cancellation.  The customer has confirmed they received...

their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. As the customer stated, the flooring was installed in July 2016. The one (1) year labor warranty as lapsed. Such issue would be immediately apparent and not take over a year to be noticed. We recommend the customer contact their...

insurance carrier to place a claim as needed.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...

amicably resolving this matter.

We appreciate the customer
contacting us regarding his concerns. We regret the delay in completing the
repairs and any inconvenience that occurred as a result. We have been in
contact with the customer, and the repairs are scheduled to be completed on
December 21, 2015. We appreciate the...

customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer directly to schedule service and installation.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 3, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The service was completed as agreed. Further we have discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback and look forward to working with the customer on future home improvement...

projects.

We appreciate the customer contacting us regarding their concerns. We have contracted for an independent inspection of the installed carpet. The inspector will contact the customer directly to schedule the review.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.

We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Replacement window treatments were ordered on September 23, 2016; orders can take up to three (3) weeks for fabrication and shipping. The local office will contact the customer directly to schedule installation once the...

products have been received.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...

and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We regret the issue with the stair nose color. The flooring manufacture does not make accessories such as stair nose and occasionally the colors will not match.  We have attempted to source a vendor who can match the color of...

the flooring without success. We have offered the customer a substantial discount as to allow them to source another vendor for the stairs.

We are also reimbursing the customer $200 as requested. Checks come from our central office and take 7-10 business days to be received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Juavanna [redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s carpet was installed in May 2011; the one (1) year labor warranty has lapsed. While the carpet is urine and water resistant, it is not water proof. The manufacturer will not accept a warranty claim with such damage....

For customer satisfaction and goodwill we have offered to replace the carpet at a discounted cost.