Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response...

because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.

We apologize for any inconvenience this matter has caused and would be happy to discount the order by 10%.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and changed the financing promotion per the customer’s request. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]

Complaint:...

[redacted]
I am rejecting this response because:They have for the second time been unable to keep their appointment.  The first time they did not bother to call to say that they were unable to keep the appointment and we lost a day of work, this time we called after waiting several hours to be told again we were bumped from the schedule.  This is the same experience as when we were having the floors installed.  At this point we do not believe there is any intent to honor the warranty and they have no respect for our time or good faith efforts to be available for them.
Sincerely,
[redacted] And [redacted]

We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...

look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:Empire did...

NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want re stretch done at no cost to me. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed on November 19th. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order and provide an additional monetary accommodation for the cost of the inspection. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...

look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]

We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Laura [redacted]

We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.

We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.