Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.   Full replacement of the flooring was completed on August 29, 2016. Further, we are reimbursing the customer for expenses related to the pluming.  We appreciate their feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was. 
Sincerely,
[redacted]

The $200.00 refund was processed to the customer’s [redacted] finance account ending [redacted] on May 26, 2017.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...

warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.

Complaint: [redacted]
I am rejecting this response because: the floors did get replaced as agreed but due to faulty installation one piece of molding is lifted up and per [redacted] a tech was supposed to been here . No one showed and no response from anyone. Same story as before , problems arise and no Empire Today.... Also there is a $150 refund due to us for carpet cleansing due to empire today installing faulty flooring per our new contract. We haven't seen that either 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. Service was completed April 14th. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
scheduled an inspection for November 24, 2015. Once we have reviewed the
inspection results, we will follow up with the customer to discuss possible solutions.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

We appreciate the customer contacting us regarding their concerns. Replacement has been scheduled for Saturday, December 16th.

Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. The issues with the customer's carpet are site related and not covered under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet for the cost of...

labor in exchange for a signed release. The customer has advised that she would like a different style; we have explained that if she chooses an upgraded product, she will have to pay the price difference. The customer will be selecting a new style on June 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We too appreciate the promptness of the company's response. We only agree with part of their their statement. We do not agree it is a site issue. We believe the carpet is inferior. To have the manufacture give an opinion on their own product as to it's quality seems suspect at best. However, I have done business with this company in the past and have been satisfied. As our act of goodwill we agreed to look at other products they have to offer because we know they carry other manufacturer products. To have the same carpet by the same manufacturer installed is not wise on our part.We too are looking for an amicable resolution.
Final Business Response /* (4000, 9, 2015/07/02) */
We have spoken with the customer and confirmed that she is scheduled to select a new product on July 23, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed on April 5th. The local office has been attempting to reach the customer by telephone to the customer’s request for an accommodation to fully resolve this matter.

Complaint: [redacted]
I am rejecting this response because:when the person came out and just did a moisture reading it was only 18. You say your limit is 14 so I would not call that excessive by any stretch of the imagination. Your tiles should have stuck when they were glued down. Take responsibility for your sub contracted installation people and treat your customers better than you have treated me. At the rate you people keep blaming me we will never reach an agreement. 
Sincerely,
Deborah [redacted]

We have spoken with the customer and agreed upon a partial discount for the area that was installed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer...

contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the delivery of material for May 13, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.