Classic Painting & Decorating, Inc.

Repairs were completed under warranty at no cost to the customer on Sept 13th. We have left several messages to confirm the customer is satisfied with the service.

The local office is working with the customer with regard to the damage claim.

We appreciate the customer contacting us regarding their concerns. We have agreed to replace the family room at no cost to the customer. The product has been ordered and the local office will contact the customer to schedule once the product has arrived.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 17, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.  The local office spoke to the customer by telephone on September 23, 2016 and discounted the order for the inconvenience. Service was completed for a nominal fee on October 5, 2016. We thank the customer for their feedback...

regarding their order with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope delivery will be done in a timely manner.
Sincerely,
Lisa [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
I also want all of my toe boards and walls repaired where they also caused damage to be addressed. I tried to upload pictures but the email would not send.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...

feedback regarding their order.

As stated, we are processing refunds totaling $560.00 as agreed.

The agreed upon refund check was mailed to the customer on June 6, 2017. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th.

Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...

processed. We appreciate the customer's feedback.

Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong.   Just a poorly run company.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have agreed to provide the customer a refund. The refund check will be sent to the customer via[redacted] for delivery no later than Monday August 3rd.

We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs.  Empire considers the matter closed at this time.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and all repairs have been completed to the laminate flooring.  The tiles to repair the fireplace have yet to be located to make the necessary repairs.  Empire is in conversations with the...

customer on how to progress with the resolution of the fireplace damage.  The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction.

We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...

three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Re: Complaint : [redacted]   We have not come to a resolution with the company over this matter.  I have gone through 2 inspection's from their company.  The 2nd person was a general manager.   I have received nothing in writing upon request with the report of the findings from the inspection's. They now want to agree to send out a 3rd party inspector they will pay for or one I find from their list with a partial credit.   We would like the previous inspections in writing with the findings.  Everything has been verbal.  We would like documentation.    Thank You,   Barb [redacted]