Classic Painting & Decorating, Inc.

We regret that the customer is dissatisfied with our offer for customer satisfaction and goodwill. If there are receipts or estimates for physical damage to review, we would be happy to look into the matter further.

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.

Service was completed on May 3, 2018. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option,  therefore I do not seek Empire to install more carpet at no cost. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2015/07/24) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to replace his quarter rounds with primed white quarter rounds or prefinished quarter rounds. The customer did not like either option...

and requested raw wood quarter rounds, which we do not carry and were not part of the contract. The customer agreed to purchase the raw wood quarter rounds himself, and we will reimburse him for the cost and install them. The customer accepted this offer, but advised that he will not be ready for the service for several weeks, as he will be out of town. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/07) */
Empire Today contacted me while I was on vacation, I was told by them that they would replace the crown molding that they installed in my home that was not what was suppose to be installed. I was told if I go buy the crown molding that they were suppose to install to start with that they would reemburse me for the molding. I bought the molding this passed monday, I was called by empire this passed monday while I was at work, I told them to call me back because I was very busy and couldnt talk. I waited for them to call back all day monday and got no call. I tried calling them to let them know I had the molding. I call for the next two days and left messages after messages, I got no responce from them. Finally late wednesday I got them to call me back after repeated attemps to contact them. I was told they would be at my house thursday between 8 am and 12. I had to take off work so someone would be here when they came. Not only did they not show up they never called me to let me know they wasnt coming. I tried to call empire here in georgia and got no where, I call another number for empire 4 times and each time I was told someone would call me back, that has of yet to happen.I lost over $300.00 dollors because I had to take off work, plus the $62.00 for the material I had to buy, that they said they would install today. If there sales rep had told the truth about the crown molding to start with, maybe none of this would have happen, if there customer service rep had told the truth I wouldnt be having to file another complaint with the Revdex.com again, They cant even get anyone at the[redacted] Empire location to answer a phone. If this is the way Empire Today does business I dont recommend anyone doing business with them. I want my floor fixed and I want my money reimbursed to me asap. I didnt even tell in the first complaint about the sales rep telling me the floor wouldnt show shoe or feet prints on the floor after you walk on it, but it does it shows everything, you have to mop it every day if you want it looking like it should
Final Business Response /* (4000, 23, 2015/08/12) */
We regret the missed appointment and any inconvenience that occurred as a result. We have been in contact with the customer, and the repairs were completed on August 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not wasting my time with your company anymore, American Express has a dispute with you as well. And if needed I will be seeing whomever it concerns in court.
Sincerely,
Angela [redacted]

The local office has contacted the customer directly and offered several suggestions for resolution. We look forward to the customer’s positive response.

We appreciate the customer contacting us regarding their concerns.   The $200 credit has been applied to the customer’s method of payment as agreed.  We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.

We have offered to repair the floor at a discounted cost. All warranty information is available on line for our customer's convenience.We are hopeful the customer will reconsider our offer.

We appreciate the customer’s feedback. The installer took up the existing floor in accordance with the contracted work, however the plywood underneath is in such bad shape that the staircase needs to be rebuilt. This is outside of what a flooring company does as this is structural defects. We have...

recommended that the customer have a contractor familiar with such work and permits address the concerns. Once completed, we would be happy to move forward with the flooring installation.

We have spoken with the customer and service was completed on February 23, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We are working with the manufacturer on a flush-mount stair nose in the customers style/color.  We will contact the customer as soon as the manufacturer replies.

We appreciate the customer contacting us regarding their concerns. The local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit to the original method of payment. We look forward to working with the customer on future home improvement projects.