Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job.  Thanks to the Revdex.com for your assistance!  After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention.  As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company.  They no longer deserve a star rating.Sincerely, 
[redacted]

We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty at no cost to the customer on July 18th. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 13, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 25th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their rebuttal. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 15th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. It's just too bad that I had to resort to this action to obtain the restitution from your company.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Wednesday, October 18th.

We appreciate the customer contacting us regarding their concerns.   The customer paid a fair and reasonable price for the products and services received. We offered a small discount for any waste product, but the customer preferred to have a small piece of carpet delivered. The carpet was...

delivered to the customer on August 12, 2016. We thank the customer for their feedback regarding their order.

Complaint: [redacted]
I am rejecting this response because: No credit has been applied as of now to our account. As of last week we'd heard about $500 being credited, my wife reached out for clarification that this was for the services provided.  They were also checking with the installation manager regarding the broken television.I am not accepting 500 as resolution as it does not address all of my concerns.  This impacted 3 work days for my wife and I (not only waiting the first day and installation day, but the day following installation since they worked from 4pm (approx) until 5:15am (actual time they pulled out of my driveway).  
An appropriate resolution that I will accept accounts for the inconvenience of the experience and SEPERATELY replaces the tv they broke by piling items into an area that the tv was moved (so it wouldn't be broken).  I will accept 500 for the misery of the experience as a discount for product & services ONLY if they agree to replace the tv in addition to the $500.  Otherwise I will not accept their resolution as satisfactory   
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.

The repairs have been completed, and we also offered the customer a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered service as well as a discount for customer satisfaction. We look forward to the customer’s positive response.

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...

completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

Complaint[redacted]
I am rejecting this response because: Empire has been nothing but resistive to any resolution, and when we supplied and signed a rediculous "no harm agreement, promising not to say anything derogatory or of a defamatory nature PRIOR to completion of any repair, before the required date, they informed us that they did not get it, that I missed the deadline date,and that I needed to resend it.  In addition, because they could not locate the faxed "gag" agreement, they told me they would not be able to complete the repair as scheduled.  I have the fax report showing the date and time it was sent.  Empire also emphasized that they are absorbing a fee of approx 800.00 that they originally expected me to pay for repair of the carpet that would not have occurred if they had installed it correctly in the first place.  I have informed Empire, that with all considered and they way they have behaved throughout this event, that I have terminated any further discussion, and that I would have the re stretch completed by another firm.  That was completed on the 29th of November for $175.00, far from what Empire was going to charge.  We will not recommend nor refer Empire for anything in future and consider their business practices and customer care to be absolutely abysmal. They were also informed that my "hold harmless agreement" and my signature on that form to be null and void since they did not fulfill their part of the agreement.
Sincerely,
Michael [redacted]

Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Empire did not inform me of the warranty parameters at time of my initial complaint.  I would have never waited to get it cleaned if I had the facts.  Instead I was treated with disrespect; they claim they were helping me and twice did not even show up for scheduled appointments!  My husband and I both left work to meet them and never even received a phone call as to why they weren't coming. I spent almost $4,000 on the carpet and was never told there was any time frame on the warranty, that fact never came out until much much later.  I had to have made at least 30 calls to Empire over this.  I had people lying to me throughout, even pretending like they were supervisors and they were not. Please read the total complaint, it tells the truth on how poorly I have been treated by Empire.  They offered me a deal in which I would pay almost another $2000 to replace a carpet that did not even last 1 year.
Sincerely,
[redacted]