Classic Painting & Decorating, Inc.

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance.  We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...

dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  after 1 month Empire finally came and finished the job.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered an accommodation for customer satisfaction and goodwill. The customer accepted this offer. The check has been processed and will be sent to the customer’s provided mailing address. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

We regret any miscommunication that
occurred regarding scheduling the installation, as well as any inconvenience
that occurred as a result. We have spoken with the customer, and the repairs
are scheduled for December 23, 2015. We appreciate the customer’s feedback and
look forward to amicably resolving this matter.

We thank the customer for their feedback. Service is scheduled for today, Friday, February 23, 2018.

We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request.   We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We have spoken with the customer and have agreed to have the tile floor cleaned and the grout stained at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....

We look forward to speaking to the customer.

We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...

contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.

Complaint: [redacted]
I am rejecting this response because:  Yes, the carpet is going to be replaced, but I also have a complaint on the luxury vinyl planking.  When [redacted] came out here on 4/8 he had us sign the contract, and per my Husband said he would come back and go over the contract with us, I was just made aware of this.  I had another contractor out yesterday that is installing my kitchen, he does flooring as well, he states I have 331 sq. ft. of luxury vinyl planking, the way I figure that would cost 820.00 plus 1894.00 in installation.  [redacted] stated they used a leveler, they did not, I was even told as such.  According to other flooring company's, this is too much to pay.  [redacted] did not follow through, per the last complaint we would of lost our 10% deposit of 480.00, in receiving the contact the day of expiration.  The contract conveniently is not dated as well.  I'm still not satisfied with Empire, it took many complaints, telephone calls to get the carpet replaced when the day after corporate called and said they would replace it for us.  I do not wish this to happen to another customer!  I was in the Nursing field for 20 years, my Husband is an Inspector at [redacted] for almost 30 years, we have given back, my patients, his workers, and the clients that come to purchase the planes, we make them feel happy and content, without all this back and forth, right and wrong.  What happened to "The customer is always right", when you cannot even get a response to how much per sq. ft. is my luxury vinyl planking.  Now I am not sure if they charged us 820.00 per sq. ft. for the installation and luxury vinyl planking, or even what they did.  Still my Husband and I are very unhappy customer's.  I do believe they are replacing the carpet so they don't have to address the luxury vinyl planking.  This has all been in my previous complaints, but seems to get "over looked"
Sincerely,
[redacted]

We appreciate the customer contacted us regarding their concerns.   The white trim was dropped off with the customer on September 29, 2016 as agreed.   We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for December 2, 2017.

The local office has left several voicemail messages and sent email in an attempt to reach the customer, without a return call, to discuss inspection.