Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has been working with the customer with regard to the carpet claim. Unfortunately we do not have the cleaning information in order to file a claim. As an alternative we have offered replacement at a greatly...

discounted rate for customer satisfaction and goodwill.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed under warranty at no cost to the customer on May 18, 2016. The customer signed off that the repairs were satisfactory.
 
We appreciate the customer’s feedback regarding their order.

Inspection determined that the damages were post-installation and as such not covered by warranty. We provided a fair and reasonable offer to resolve this matter. We are hopeful the customer will reconsider.

We thank the customer for their feedback. The local office has contacted the customer and inspection is scheduled for July 25th.

We appreciate the customer contacting us with their concerns.   We have reimbursed the customer for repairs that were made at the customer’s expense.

We appreciate the customer
contacting us regarding his concerns. The installation was completed on
November 11, 2015. We have spoken with the customer, and we are waiting for the
carpet for the stairs to be bound. We appreciate the customer’s feedback and
look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....

The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due.  We hope to work with the customer on future home improvement projects.

Complaint: [redacted]
I...

am rejecting this response because: I feel Empire has not made enough of an attempt to clean the grout off of the tiles, and I have many different colors of grout sue to  prior attempts by original installer to clean, unsuccessfully.  New grout done with tiles that were replaced, with the repair, is correct color, but is much darker than all  other areas, which vary from white to many different shades of tan and brown. I have sent many photos of current condition of floor to Installment Manager.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph [redacted]