Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and service is scheduled for Tuesday December 13th. We apologize for the inconvenience.

We appreciate the customer’s feedback and look forward to reviewing the offered information.

Complaint:...

[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was notified by the company that they would be submitting a claim on my behalf with the manufacturer.  I believe this is the appropriate response.  
Sincerely,
Kimberly [redacted]

We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
recommended that he contact a professional cleaning company, and we will
reimburse him for the cost. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are reviewing the charge slip the customer signed for the promotional financing and working with [redacted] regarding the customer’s concerns.

We appreciate the customer contacting us regarding their concerns. 3rd party inspection found no install or manufacturing defects. The local office has reached out to the customer to provide a copy of the inspectors report.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.

For customer satisfaction, we are refunding a portion of the service fee. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...

amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on May 4, 2017, under warranty and at no cost to the customer. Additionally, we discounted the order by >20% for customer satisfaction and goodwill. We look forward to working with the customer on future home...

improvement projects.

The local office mailed the warranty and inspection documents on August 1, 2017.  All of our warranty information and care information is online at our website. We have scheduled for Saturday August 5th for service.

We appreciate the customer contacting us with their concerns.
 
Per discussions with the customer, the cost for take-up of the old flooring was removed from the order.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.