Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday, October 7th. We thank the customer for their feedback.

The local office has scheduled service with the customer for Saturday March 4th.

We appreciate the customer contacting us regarding their concerns. Installation was completed on November 16th. We regret any inconvenience the matter caused the customer. We thank you for your feedback.

The local office spoke with the customer on February 16th and was able to reach an amicable resolution to the customer’s concerns.

We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...

appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. Based on inspection, site related moisture damage is affecting the installed tile. This damage is not covered by warranty. We would be happy to provide a quote for repair/replacement, but the moisture issue must be addressed prior to...

service.

We appreciate the customer contacting us regarding their concerns. Service was completed on Wednesday, October 18th. We thank the customer for their feedback.

We were able to reach an agreement to resolve the matter amicably.

Complaint: [redacted]
I am...

rejecting this response because: they have said they fixed it  which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what. 
Sincerely,
Zillur [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They fixed the problem so far!  Thank you. 
Sincerely,
[redacted]

The refund has already been processed and we sent the customer an email confirming.

We appreciate the customer contacting us regarding their concerns.  The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Darlene [redacted]

We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...

repairs at a mutually convenient time.

Complaint: [redacted]
I am rejecting this response because: I am not satisfied with the response
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.We inspected the installed flooring and found it to be defective by installation. As such, we have offered warranty replacement with the same product at no cost to the customer under the labor warranty, or replacement with an...

upgraded product for the difference in price.We have also offered a full refund in lieu of replacement, allowing the customer to keep the installed product “as is.”

Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...

refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed as contracted in November 2016.  This includes installing quarter round trim onto pre-existing baseboards, which covers an expansion gap required for proper installation. This is the correct...

installation technique, and consistent with industry practice. The customer having wall base replaced is a site related issue unrelated to the flooring installation a year ago.

We appreciate the customer contacting us regarding their concerns. We have inspected the installation and left messages to schedule warranty service.