Classic Painting & Decorating, Inc.

The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...

to
amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer has been contacted by the local office to schedule replacement.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the replacement is scheduled for May 05, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for August 21st.

Service is scheduled for Saturday, September 10th. We appreciate the customer’s patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jon [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]

We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged material. The local office has reached out to the customer to schedule.

We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:It took 4 attempts for the...

installation o be completed. I lost 4 days of pay prior to this last date. I  was told that compensation for the inconvenience would occurr. No return calls have been made. Poor customer service and poor satisfaction from this customer. I  only got results when the Revdex.com send the complaint against the company. Where is the refund I was told about. I had to pay full price because, the invoice from Empire was never changed. The installer would ot comply with anything other than the written contract. 1 week prior to the holiday season thetefore I was forced to pay. I had 7 guest sleeping ver.
Sincerely,
Norma [redacted]

We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...

offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.

Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathleen [redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected and found the floor to be well installed. There is a small spot of glue needing to be cleaned, and we are also putting the customer’s stove back in place. The customer’s doors were cut short, and we have...

requested quotes for replacement.

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.

Per the customer’s request, we canceled the order and refunded the full deposit to the credit card that was used for payment. We appreciate the customer’s feedback and hope to work with then in the future.