Classic Painting & Decorating, Inc.

No work was completed and per the customer's request have canceled the orders and issued a full refund.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed on July 20th. We apologize for any inconvenience this matter caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We completed a full replacement under warranty. We thank the customer for their feedback.

We have spoken to the customer with regard to the stair replacement; the risers would be the same material and color of the flooring.

We appreciate the customer contacting us regarding their concerns. Unfortunately, the agreement could not be executed. The order has been administratively canceled per the terms of the contract. The customer's deposit check returned to them by [redacted]. The check was received by the customer...

on Thursday August 17th. We thank the customer for their feedback.

Service is currently in progress, Friday, March 23rd.

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach [redacted] by telephone on August 4th, and he referred us to his wife at the phone number ending [redacted]. We have left several voice mail messages and sent an email without response. We look forward to...

speaking with the customers and addressing their concerns.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.

Initial Business Response /* (1000, 10, 2015/09/10) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. The customer accepted this offer, and the replacement is scheduled to be completed on September 14, 2015. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After opening two Revdex.com complaints and a [redacted] Attorney General's Consumer Protection Division case, Empire finally decided to honor their warranty and replaced my carpet. I would not recommend this company.

Complaint: [redacted]
I am rejecting this response because: Our carpet issues we fixed, but we have not received any information regarding the...

final price of the carpet. When we discussed with Diane at the Cleveland office after our original issues, she said on November 22nd that she would go to bat for us and talk with her manager about what we could do about the price of the carpet. She told us she would call back on Friday, November 24th. She did call, but with no response from her manager. She promised she would call back the following Wednesday on November 29th. She never called back. Since that time, we have dealt with an entire Saturday no call no show to fix our carpet in which we moved our furniture again, and another day off work to meet with a new contractor who we moved furniture for, but he told us the whole installation needed replaced. Then we scheduled that installation and Empire sent the original contractors whom we were told would not be working at our house again. They then proceeded to argue with us and said they could fix the errors instead of replacing the carpet because they did not want to replace it even though that was their work order. We again had to spend a long time on the phone with customer service. 
Sincerely,
Sharon [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on June 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.

Service is scheduled for Saturday, March 18th.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and have resolved the issue amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the financing concerns have been addressed.  We are scheduled to re-measure for the installation of window treatments on May18, 2016. Once the window treatment order has been received we will...

contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.Service was completed on April 6, 2017 and the customer signed off as satisfied.We thank the customer for their feedback on their experience.

Complaint: [redacted]
I am rejecting this response because:it does not address the issues and THEY STILL OWE ME OVER $100 IN CREDIT. THEY DO NOT RESPOND TO MY INQUIRIES ABOUT THAT
Sincerely,
Len [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.

We apologize for missing the scheduled sales appointment. The local office has been attempting to contact the customer by telephone to re-schedule but has not received a response.

We appreciate the customer contacting us regarding their concerns.Service was completed on September 14, 2017.