Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response...

because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!! 
Sincerely,
[redacted]

Complaint: [redacted]
I am withholding accepting the response by the business. It is correct that I have been contacted, and...

the business has promised to reimburse for cleaning the damaged carpets. However the carpets have not been cleaned yet (i have scheduled a cleaning when I return from an overseas trip), and the company has not actually reimbursed me for that cost. Given the performance of the company in the past, I'll wait to have their behavior back up their promises. Still, The final product is of a sub-professional quality and I asked for monetary relief as a result of that. I have not included the amount of time it has taken and the hours lost of my work time (loss of income) due to non-performance - no-shows - caused by the company. I have suggested that a certain amount of the contract price be returned. 
I will inform the Revdex.com if/when the carpet cleaning is complete, assuming that the damage is resolved, and the company has indeed reimbursed us for that cost. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.

Complaint: [redacted]
I am rejecting this response...

because:  they have no idea of customer service.  I had these floors installed in November and they didn't finish the job correctly.  Came out several times and didn't fix it.  Didn't even order the correct materials to finish the job.  Actually received a phone call from Empire on Monday offering me a discount on my next job with them.  Asked them why I would ever hire them again or recommend them?????????
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.   Service was completed as agreed with the building manager observing the service.   We thank the customer for their feedback on their order.

We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...

hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: It seems like customer personal information protocols are lacking with the company and a sales associate was able to take my personal information with him when leaving the company and use it for business other than originally intended
Sincerely,
Antonio [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer has forwarded the receipt for the damaged chairs and reimbursement is in process. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:yes they were willing to...

replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]