Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Replacement was completed on September 25th under warranty at no cost to the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...

the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.All installations are warrantied for one (1) year from date of installation. As this order is well out of warranty, the local office has contacted the customer and offered to service at a reduced cost to the customer.

Per our previous reply, we price-matched a competing quote and provided an additional $100 courtesy credit. No further adjustments or refunds were promised. We appreciate the customer’s feedback.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No current issues with the floor. After the 3rd install & many personal hours invested, I believe we are done with this experience. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.

Complaint: [redacted]
I am rejecting this response because: Yes they installed it after I already Lost a Complete Day of Work, in addition to paying my staff for them missing a day, and finding...

additional Childcare for my children. I personally lost over $1,200 for missing the day. I know to a Big Company like Empire that is small peanuts but to me and my family that is huge. The problem is not just the scheduling ordeal. Its the run around leading to the install as well. The No communication from Empire to Customer. This matter will not be resolved until I am either compensated for my time lost or have one of my other rooms completed at no charge. I planned on doing another 3 Rooms with Empire.  I have already looked at about 50 complaints between [redacted] and [redacted] after this whole ordeal about Empire and I am sure I can gather enough for a Class Action Against Empire for Unfair Business Practices. 
Sincerely,
Herbert [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori [redacted]

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service began on June 20, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office has reached out to the customer to discuss replacement of the flooring.

The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887539, and find that this resolution is satisfactory to me.
Sincerely,
Emily [redacted]

The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.

We appreciate the customer contacting use regarding their concerns.
 
The installation has been completed for all areas. We apologize for delay or inconvenience.