Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
We have contacted the customer regarding the issues and repairs under warranty, at no cost to the customer, are scheduled for August 2, 2016.

Complaint:...

[redacted]
I am rejecting this response because:  we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]

For customer satisfaction and goodwill, we have agreed to an additional credit to the customer’s order. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. As the initial refund check was lost, we have reissued: Check #719552 was sent Monday May 22, 2017 by [redacted]...

[redacted]. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding her concerns. We regret any confusion or
miscommunication that occurred regarding the order. Per the customer’s request,
the orders have been cancelled and refund issued. We have spoken with the
customer and offered to work with her to complete...

the installation, and she
will contact us if she chooses to reinstate the order. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are replacing the master bedroom carpet at no cost under warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will not be using them in the future. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor.  The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it.  We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to resolve the matter amicably. We look forward to working with the customer on future home improvement projects.

We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I am still waiting to hear back from the company regarding...

a refund/compensation. It took this company over 6 months to resolve my issue from the first time I filed a complaint. They hired a company that did not lay the floor correctly, which I provided pictures of. An inspector also came out to look at the floor to determine what needed to be done. While my floor has finally been repaired it took months of back and forth not to mention the scheduled appointments that were cancelled on the day of. Companies showing up with the incorrect flooring and one trying to convince me to just replace it. Compensation, is needed in this case. And with all things considered I believe 50% of the entire order is fair. Ideally I would like a full refund, but I am sure they would fight me tooth and nail for another 6 months. I just want this whole ordeal to be over with. 
Sincerely,
Lisana [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. No deposit was left, so no refund is due. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Replacement was completed as agreed and we’ve spoken with the customer who confirmed their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and they are seeking quotes from external contractors to conduct repairs on the damaged base boards. The customer has agreed to submit the quotes to Empire for review.  We appreciate the customer’s...

feedback and look forward to amicably resolving this matter.

Service has been scheduled for Friday, November 10th.

Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repair. The product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs....

We thank the customer for their feedback regarding their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...

that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.