Classic Painting & Decorating, Inc.

Revdex.com: we have not been able to get in...

touch with anyone regarding the schedule of installment of replacement. The offer to replace rug is acceptable but having difficulty with getting some one on the phone.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon.  We will also complete the carpet installation after the vinyl flooring...

has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...

pictures of the concern, however they have not been received.

Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...

me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]

We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.

Complaint: [redacted]
I am rejecting this response because: I have already scheduled twice with this company requiring me to...

take time off work.  Neither time did anyone from the company show up on the day scheduled.  I cannot take anymore time from work for this to risk both my job as well as the cost of taking time off. This company needs to find another solution at this time.  I did try to work with the company to reschedule and unfortunately they failed twice to follow through on their side of the agreement. 
Sincerely,
Karen [redacted]

I admitted to one spot...

being from my dog urinating and another from there food bowl. Both of which are NOT the spots for which I am requesting the floor to be replaced. I specifically told the I Spector about those spots because I wanted to be open and honest with him but again, there are 10 plus other location for which have not received any water/urine damage. Also, when sold the product, the salesman came to our house knowing we had dogs, a kid on the way, wanted the flooring in our kitchen and bathroom, but continued to sell the product anyways. After spending the amount of money we did, I would have hoped for better quality flooring or to be recommended a different type that would be suitable in these areas. I am concerned for the future IF water were to splash outside of the tub or sink during bath time when are child is here.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Heather [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. The customer informed us that the deposit payment was stopped, as such no refund is due. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...

the customer’s feedback and look forward to amicably resolving this matter.

The local office spoke with the customer and the agreed upon refund has been processed.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and informed them the shutters have been ordered with a ship date from the manufacturer of May, 12, 2016. Once order has been received we will contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The inspection results have revealed an area of the installation the must be repaired under the installation warranty. We have spoken with the customer and agreed to repair the luxury vinyl plank under the installation warranty at no cost to the customer. The material has been ordered.  The repair will be scheduled at the customer's convenience once material has been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.