Classic Painting & Decorating, Inc.

Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]

The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.

Complaint: 11640792
I am rejecting this response because: I have received nothing...

from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem.  So far everyone that I have talked to has told me a different way this should have been handled.  This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]

Complaint:...

[redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd.  It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for.  We paid to have laminate and carpet installed on the 19th of November.  Our moving truck was to arrive on the 20th.  We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in.  We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday.  It wasn't until we called Empire that they told us what was happening.  This was after we confirmed with them the day and week prior.  The customer service was less than helpful.  They were continuously flip.  When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do.  This is unacceptable.  We expect more than just $200 as compensation. They failed on their end.  We want more money back.
Sincerely,
[redacted]

Service has been scheduled for Friday, January 19th. We thank the customer for their patience.

Service was completed on December 6th. The local office has spoken with the customer and confirmed their satisfaction. We thank them for their feedback.

We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: Nobody has contacted me via phone, email or us mail and offered any type refund of any amount. I have not heard anything from Empired at all or since they sent a salesman to my house to get me to agree to some carpet being installed. Again I asked for a refund and as they agreed to replace monies spent to clean carpet. That’s been a year ago that corporate offered to reimburse for expendured .  Nobody has contacted ed me since November from what I remember.  And exact date I’d have to look up. I’m sure they have my contact information. 
Sincerely,
William [redacted]

(The consumer indicated he/she DID NOT accept the...

response from the business.)
I accept the refund due me but I am not satisfied with their business methods or resolution. If someone had made an effort to call and sincerely apologize that would have helped. Not once did anyone even offer an apology for having put me in a precarious position with the salesman. Then to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business.

Thank you for contacting us regarding your concerns.   Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement.   We appreciate your...

feedback regarding your order.

We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.

We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I believe some compensation is in...

order.  I had to take 2 days off work so that Empire could fix the problem they created which took 2 months to fix!  The number of hours I spent calling, leaving messages and emailing all to fall on deaf ears. The lack of communication and poor customer service should be worth something.  We spent a lot of money and to be treated the way we were treated is preposterous! Furthermore, no apologies were given. All around the worst company I have had to deal with.  You should be ashamed of yourselves.
Sincerely,
[redacted]

Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet is fully under warranty. The local office has left several messages without reply in an attempt to schedule service.

We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.

We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...

for the estimate for review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]