Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.   The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...

$5065.00.

We appreciate the customer contacting us regarding their concerns. The local office has reviewed and scheduled service for Saturday, May 20th.

We appreciate the customer contacting us regarding their concerns. The local office was able to reach an amicable resolution with the customer. We appreciate their feedback.

Complaint: [redacted]
I am rejecting this response because: I received a call from...

[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...

check. We appreciate the customer's feedback.

Service was completed as agreed. We thank the customer for the feedback.

The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.

The local office has attempted to reach the customer by telephone and email without reply. We would like to schedule an inspection of at the customer’s earliest convenience and review pictures of the damage claim.

Complaint: [redacted]
I am rejecting this response because:they claim I didnt clean new carpeting every year thats riduculous I goggled how long a carpet should last and the answer is 10 YEARS a cleaning company told me emoire gave me defective carpet I want the 1 room and stairs done they want to charge me 1,400.00 to replace thats unexceptable also I looked up all the complaints on empire there are thousands how can the Revdex.com stand behind a company that does this to trusting customers 
Sincerely,
Michael [redacted]

Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]

Complaint: [redacted]
I...

am rejecting this response because:Empire has not accepted responsibility for the water damage that occurred to my computer during the original bathroom floor installation.   I have asked on numerous occasions for information relative to the emergency service call I placed regarding the water leaking into my basement from the toilet.   Their employee, Shelby, visited my home, took pictures of the leaking toilet, retrieved the correct product and fixed the leak.    I have contacted several plumbers regarding this type of incorrect installation of a wax ring and they indicated that the water can leak straight down without spreading around the base of the toilet and damaging the surrounding floor.The final installation of my bathroom floor, including installation of a new subfloor where the floor panels were incorrectly installed and water from the shower damaged the floor was replaced and new floor was installed.   At that time, the floor surrounding the toilet did not need to be replaced.I am concerned that my installation may have not been completed correctly as my contact at Empire Corporate claims there is no way the floor could not have been damaged around the toilet.I am requesting the detailed information regarding the emergency call, replacement of the failed wax ring and the pictures associated with this replacement.I have submitted replacement costs of my computer from MicroCenter here in Kansas City and they have denied my claim. In addition, I am requesting an additional one year extend warranty on my flooring material and installation as the final completion did not occur until one year after the initial installation.I am not confident that my flooring has been correctly installed as Empire has not been forthcoming with any information relative to the original installation and emergency call placed regarding the failed wax toilet ring. Regards.Terri [redacted]  
Sincerely,
Terri [redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...

the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.

We appreciate the customer contacting us regarding their concerns. The flooring was purchased in 2015, the customer recently contacted us regarding the flooring separating. We inspected the installed floor for a nominal fee on August 3rd.  Per our review, the flooring appears have been damaged...

by topical moisture. This type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...

resolving this matter.

We appreciate the customer contacting us regarding their concerns. The contract was executed as written with the blinds ordered. We have provided a price to replace with the requested blinds.

We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.

We appreciate the customer’s feedback regarding their experience. Unfortunately, we do not have an installer who can install shutters. We have offered to reimburse the customer for installation and also further discounted the order for the inconvenience.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.

The local office spoke with the customer on Thursday Nov 3rd and have reached an agreement to resolve the matter amicably.

We appreciate the customer contacting us with their concerns.
 
The customer requested to cancel the order. We have refunded the full amount of the deposit payment back to the credit card. We apologize for any inconvenience this caused.