Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...

the credit application.

We appreciate the customer contacting us regarding their concerns. We have agreed to upgrade the padding for a nominal fee and service is scheduled for June 2, 2017. We thank the customer for their feedback.

Complaint: [redacted]
I...

am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]

We have spoken with the customer and offered to replace the
affected area at no cost to the customer. The customer accepted this offer, and
the replacement will be scheduled at his convenience. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have reached an agreement with the customer, and we are currently waiting on paperwork. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:Although I understand what the business is saying, that is not what was explained to me by the sales person.  Also, I was never emailed ANY terms about my financing so that statement is not true.  I only received information AFTER my floors were installed when I received my first statement from [redacted].  
Sincerely,
[redacted]

We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already notified the business at-issue. The work has been benn completed to my satisfaction.
Sincerely,
Ellen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed.  Reimbursements can take up to three weeks to be received.

We appreciate the customer contacting us regarding their concerns. A sales associate met with the customer and she is considering upgrading to hardwood flooring. The local office is working with her on the cost of the upgrade.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 27, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. Installation was completed on December 2, 2017. We thank the customer for their feedback.

All refunds have been issued as agreed. Please allow 7-10 business days to process through the banking system.

We appreciate the customer contacting us regarding their concerns.
 
Additional materials were ordered and the installation was completed on July 6th. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet was installed in June 2014. Per our review, the customer did not maintain the carpet per the manufacturing guidelines for professional cleaning. We have offered to work with the customer on the cost of...

replacement.

We appreciate the customer contacting us regarding their concerns.
 
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.