Classic Painting & Decorating, Inc.

Service was completed on Saturday, October 14th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.

We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...

a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled inspection for Wednesday, January 24th.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have discussed with the customer and have requested proof of professional cleaning so the review may move forward.

We appreciate the customer contacting us regarding their concerns.   We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.

We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...

replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]

Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The Office of the President contacted the customer and was able to reach an amicable resolution to this matter. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...

customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016.  We look forward to working with the customer on...

future home improvement projects.

The local office spoke to the customer on March 2nd. The customer’s carpet was installed in 2014; as such it is outside the one (1) year labor warranty. Further, the customer advises they have never had the carpet professionally cleaned. This is needed to keep the manufacturer’s warranty...

active. For customer satisfaction and goodwill, we have agreed to stretch the customer’s carpet one time at no cost. The customer has scheduled for Saturday March 18th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 19, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We regret any inconvenience this matter caused. We thank the customer for their feedback.