Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on Friday January 27th. We have agreed to a Promissory Note for the term the customer selected. The Note has been forwarded to the customer for review and signature.

We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the flooring.  The certified inspector has been completed and is currently under review to...

determine if the failure is manufacturer related. Empire has spoken to the customer and informed them a final conclusion to the inspection will be available next week and a manufacturer claim will be filed, if applicable, at that time. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.

We appreciate the customer contacting us regarding their concerns. The repairs were completed to the customer’s satisfaction. We apologize for the inconvenience. We look forward to working with the customer on future home improvement projects and thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation.  We offer...

no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.

Complaint: [redacted]
 I am rejecting this response because they did not do work under warranty,they finally finished the work that they were paid in full for after I turned them in to Revdex.com, they [redacted] my name on a document,I had to force them to do the job correct. 4 months later.
Sincerely,
Sherry [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. In December 2016, we offered to take the customer’s payments in-house at no interest charge for the discounted amount, which was previously charged to the customer’s [redacted] financing account. The customer refused our in-house...

payment option and advised she preferred to stay with the payment plan through [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.

We appreciate the customer’s feedback regarding the installation in 2007. The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issue. The customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects.

We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....

We appreciate the customer’s feedback and
look forward to amicably resolving this matter.

We have made several attempts over the past few days to speak directly with the consumer.  We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer’s
feedback. While we believe the flooring can be repaired, for customer
satisfaction, we will fully replace with the same style of flooring under warranty at
no cost to the customer. The upgraded laminate flooring the
customer selected is the most costly laminate flooring we carry.  We can
upgrade the flooring to this laminate with the customer paying a reduced cost
for the upgraded material, $2,800, in exchange for a signed Agreement.Regardless of the flooring option
selected, we recommend window treatments or
adding a UV filtering film, which is readily available at home stores, to protect the new
flooring from direct sunlight. No hard surface product is warrantied for heat
coming from direct sunlight.

We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.