Classic Painting & Decorating, Inc.

Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Sincerely,
Cynthia [redacted]  i hired an exterminator and we are giving it two weeks to see if problem resolves  that said we will decide if an additional treatment is required if bugs still remain. But the corporate office of Empire Today has been very accommodating in handling this problem.

Complaint: [redacted]
I am rejecting this response because: They have not given us a reasonable offer. They put my kids health at risk because they could not do there job right the first time. They lied saying they try to get a hold of us. They have lied and said they try to give us a reasonable offer. Now not only have they put this off for months and not return our calls and have repeatally done no calls and no shows there carpet on my stairs is starting to fall apart. I'm sick of this. We have asked them 500.00 back and to redo all carpet right, we have been fighting this for over 3 months now. Our furniture is ruined. Our carpet is horrible, they need to fix what they screwed up and give us our money back. They have the worst customer service, the worst intallers, and they lie through there teeth. So we are rejecting this because they are all lies.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...

hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install. 
Mildred [redacted]

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and is fully replacing the installed flooring. We thank the customer for their feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.  On Aug. 9 an Empire Today installer/representative came to my apartment and removed the damaged window blind for repair.  When the window blind is in fact repaired so that it again functions, and is reinstalled without charge, I will consider the matter completely resolved. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...

original installation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.

Service was begun today, Wednesday April 5, 2017.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has left several messages to schedule inspection of the installed carpet without reply. We look forward to speaking with the customer and scheduling a mutually convenient time to schedule the review.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.

Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment by check. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled their order and refunding the deposit payment in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The refund has been issued to the customer’s credit card. We appreciate the customer’s feedback.

We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...

follow up, and the follow through. I look forward to the new carpet next week! :) 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]