Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.

Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]

Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...

sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed flooring and agreed to repair the transitions to the carpeted areas of the home.

We appreciate the customer contacting us regarding their concerns. The local office has scheduled replacement under warranty at no additional cost for Saturday April 15, 2017.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed.  We thank the customer for...

their feedback and understand this matter is resolved.

We appreciate the customer contacting us regarding their concerns. The flooring has been installed as agreed and the market is reaching out to the customer to schedule installation of the baseboards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]

We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
Vanessa [redacted]

The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is what was promised and not delivered before making my complaint to the Revdex.com.  I have not been able to talk to managers, nor have the people I have spoken with addressed all of my concerns.  Most recently I was told that I would receive a call back confirming the adjustments.
Sincerely,
Ian [redacted]

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and come to a resolution regarding the damage to the wall base. Further, the carpet has been approved for replacement per inspection.

We appreciate the customer contacting us regarding their concerns.   Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.

The local office serviced on Thursday May 4th. They are scheduled to return on Tuesday May 9th to complete repairs.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a partial refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We...

have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

The local office contacted the customer and was asked to reschedule the date of service as they are on vacation. We are happy to schedule at the customer’s earliest convenience.