Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrsM*** to discuss her concerns regarding the billing statement on September 2nd and 12th, 2016. A detailed letter of explanation will be sent to MrsM*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrZ*** concerns

Complaint:
I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as wellBefore that happens, I have to reject to keep the case openI'll update when I see the billing statement.Thanks for Revdex.com & Penny Mac's assistance on the case
Regards,
Z*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrG***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrG*** to discuss his concerns. A detailed letter of explanation will be sent to MrG*** under separate cover within business days from the date the complaint was received by the Revdex.com. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrF*’s concerns

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MrW***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner
PennyMac has assigned a Research Specialist to address Mr. W***’s concerns.We are currently in the process of researching the application of payoff proceeds and a resolution letter will be sent to MrW*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsI***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsI*** to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, A detailed letter of explanation will be sent to MsI*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrG***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac Representative contacted Mrand MrsG*** on December 2, December 4, December 9, and December 15, to discuss their concerns Mrand MrsG*** were provided with a substantive response that addresses their concerns A detailed letter will be sent to MrG*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: They have yet to reach out to meI will wait to hear from themsee the attached E-mail from my insurance agent.
Regards,
*** R***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrJ***s' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrJ***s to discuss his concerns regarding his online registration on July 27, A detailed letter of explanation will be sent to MrJ***s under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MrG***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner
Upon receipt of MrG***'s concerns, a PennyMac representative contacted him to discuss the required documents and next steps.A letter of explanation will be sent to MrG*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsJ***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsJ***’s loan to ensure that her concerns are addressed. On August 20, 24, and August 27, 2015, a PennyMac representative called MsJ*** on the telephone numbers on file with no answerPennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:I still do not have a check in my hand I recieved r a call and called back in less than minutes only to get a machineI left a message requesting another call back It's been weeks and still no check Anything less than having the money sent with a tracking number is unacceptable since I have been told different times that it has been mailed and have not reviewed it What good does telling me it was mailed weeks ago (August 26th) do?
Regards,
*** L***

Complaint:
I am rejecting this response because:
Regards,
L*** *** I appreciate the initial outreach from PennyMac, however the call-back information provided appears to be defectiveHaving left multiple messages on a voicemail box with no identification, none of my messages have elicited any further response. Relying on written communication with PennyMac has so far not proven to be an effective means of communicationAlmost none of the facts identified nor simple requests for a corrective audit have been addressed, and authors appear un able to deviate from a position that PennyMac’s processes are infallible, whereas this position is easy to dismiss through simple logic I will await written follfrom PennyMacNevertheless, I cannot stress too strongly that my overwhelming preference is to have a single, authoritative point of contact assigned that can be contacted reliably, to conduct the same manner of audit and evaluation previously been conducted by PennyMac with respect to the Escrow accounting, which resulted in the award of a significant refund to me

Complaint:
I am rejecting this response because: Penny Mac has contacted me by phone once a week agoThe issue regarding my subdivision is unresolvedI left a message for C*** at ###-###-#### to get some follow up information but have not heard back from himPenny Mac has not produced a letter of consent for my subdivision nor would their own title companyI have had my own title company prepare a letterI am still waiting for them to sign itI am doing all the work to resolve the issue myself.Regarding my insurance, it was finally paid, but because they did not escrow the funds properly, my original payment was lower than it should have beenThat caused me to make decisions regarding leases with bad informationNow I will have a huge increase in my payment and it is too late to increase rents to cover that amount
Regards,
M*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the insurance claim funds on July 7, 2016. A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrH***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the Revdex.com
notification, a PennyMacRepresentative contacted MrH*** on August 17, 2015, to discuss his concerns PennyMac is currently in the process of confirming his insurance policyUpon resolution,a detailed letter and explanationwill be sent to MrH*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Complaint:
I am rejecting this response because: PennyMac has yet to live us to what they promised upon contacting me. See attached event log
Regards,
J*** ***

The final response was mailed on December 13, If you did not receive it, please let us know and we would be happy to mail it out again

Complaint: 11848095
I am rejecting this response because: I spoke with PennyMac personnel handling this complaint, D*** *** at ###-###-####, who confirmed that an investigation of this complaint is still underway; even though, *** knows that I spoke with PennyMac personnel, Sarah Harding, who investigated already and determined that the credit report inaccurately reflects the true payment history It appears that *** will not assist with updating the credit report just as S*** did not
Regards,
*** H***