Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrM***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrM***’s loan to ensure that his concerns are addressed. PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrP***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrP***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: only one option was providedCompany never discussed if they had made a mistake with my accountWhen they said they would
investigate what had happened, I was never given the results of that investigation which leads me to believe this was a company errorThe option offered was not satisfactoryIn addition, after complaint was made, company went ahead and did exactly what I had complained about before by contacting the wrong person
Regards,
V*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to providesuperior customer service and process all transactions in a timely and accuratemanner Thank you for forwarding MsD***'s concerns to our attentionand allowing us the opportunity to respond. Upon receipt of the Revdex.com
notification, a representative from our escalation office contacted MsD*** to discuss her concerns Additionally, she has been contacted by the underwriter assigned to her loan and has been provided with an update and next steps.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, wewill refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrV***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrV*** to discuss his concerns regarding the payoff of the loan on August 25, 2016. A detailed letter of explanation will be sent to MsV*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487385, and
find that this resolution is satisfactory to me
They claim they are working on this and will resolve itHopefully that is the caseWe shall see
Regards,
*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO* ***’s concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrO* *** to discuss his concerns regarding the payments received and credit reporting on September 28, 2016. A detailed letter of explanation will be sent to MrO* *** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to ourattention and allowing PennyMac Loan Services, LLC (“PennyMac”) theopportunity to review and respond to MrM***’s concerns.PennyMac strives to provide superior customer service andrespond to all inquiries in a timely manner
MrM*** has been provided with the direct contactinformation for the representative assigned to his account PennyMac iscurrently in the process of researching the escrow refund and a letter ofexplanation will be sent to MrM*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Complaint:
I am rejecting this response because:PennyMac has not responded with letter as promised and has not sent a new corrected mortgage statement
Regards,
*** B***

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrC***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the Revdex.com
notification, a PennyMacRepresentative attempted to contact MrC*** on September 22, 2015, to discuss his concerns Regrettably, we were unable to reach MrC*** and a message was left for him with the contact information for the representative assigned to his loan We will continue to make attempts to reach MrC*** so that we may provide technical support and web assistance. A letter of explanation will also be sent to MrC*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsH***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding MrB***’s
concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our
office is in the process of completing a thorough review of Mr
B***’s loan to ensure that his concerns are addressedOn December 3, a
PennyMac representative called and spoke to MrB***’s to discuss his concerns
It was discussed the payment options as well the late charge was waived
PennyMac will send a written response in regards to researching his concerns as
the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsF* concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is currently in the process of a complete review of MsF*’s loan to ensure that her concerns are addressed Once the review has been completed by PennyMac , a written response will be mailed to MsF*’s mailing address on file, in regards to researching her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11096366, and find that this resolution is satisfactory to me
Regards,
*** S***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrM***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, PennyMac confirmed that the servicing of MrM***’s loan was transferred to PennyMac, effective September 1, As such, PennyMac requested that MrM***’s previous servicer forward the September mortgage payment to PennyMac and a credit correction was submitted to the credit bureaus on behalf of MrM***.MrM*** was provided with a substantive response that addresses his concerns. A letter of explanation was sent to MrM*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
A gentleman did indeed contact me the evening of 01-04-and stated he would look into the matter.I am rejecting this response because as allowed by Texas law, I wish to receive the cancelled note / mortgage, and a lien release on the parcel previously under said mortgage
A "letter of explanation" as proposed from the lender / mortgage service provider ("PennyMac") is not acceptable
Regards,
S*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concerns.PennyMac strives to provide superior customer Service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrsM*** to discuss her concerns regarding her insurance claim funds on July 27, A detailed letter of explanation will be sent to MrsM*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrS*** to discuss his concerns regarding the application of his payments on June 14, A detailed letter of explanation will be sent to MrS*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to your concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of
explanation will be sent under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here