Classy Pets Salon

Complaint:
I am rejecting this response because: PennyMac has yet to live us to what they promised upon contacting me. See attached event log
Regards,
J*** ***

The final response was mailed on December 13, If you did not receive it, please let us know and we would be happy to mail it out again

Complaint:
I am rejecting this response because:
Regards,
L*** *** I appreciate the initial outreach from PennyMac, however the call-back information provided appears to be defectiveHaving left multiple messages on a voicemail box with no identification, none of my messages have elicited any further response. Relying on written communication with PennyMac has so far not proven to be an effective means of communicationAlmost none of the facts identified nor simple requests for a corrective audit have been addressed, and authors appear un able to deviate from a position that PennyMac’s processes are infallible, whereas this position is easy to dismiss through simple logic I will await written follfrom PennyMacNevertheless, I cannot stress too strongly that my overwhelming preference is to have a single, authoritative point of contact assigned that can be contacted reliably, to conduct the same manner of audit and evaluation previously been conducted by PennyMac with respect to the Escrow accounting, which resulted in the award of a significant refund to me

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsW***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsW*** to discuss her concerns regarding the release of lien on January 28, 2016. A detailed letter of explanation will be sent to MsW*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the insurance claim funds on July 7, 2016. A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding his request for payment assistance on January 24, A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsC***’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsC***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding the escrow on May 25, A detailed letter of explanation will be sent to Ms*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative will attempt to contact MrO*** to discuss his concerns
regarding his escrow payments A detailed letter of explanation will be sent to MrO*** under separate cover within business days

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsK***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsK*** to discuss her concerns regarding payment process on January 24, 2017. A detailed letter of explanation will be sent to MsK*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11249992, and find that this resolution is satisfactory to me. Please note, my submission of a complaint to the Revdex.com has now triggered a letter that indicates a 'full review of my loan' is taking place This appears to be a punitive action on the part of Pennymac
Regards,
C*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsN*** concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrS***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MrS***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11933707, and find that this resolution is satisfactory to me
Regards,
M*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsM*** to discuss herconcerns
regardingherpayments on January and February 2016. A detailed letter of explanation will be sent to MsM*** under separate cover within business days

Complaint:
I am rejecting this response because:The Company states in their response that they reached out to me following this complaintThis statement is falseNo one called me from Penny MacJust like they have falsely stated this before, so that they may charge overage fees. This company is engaged in deceiving practicesTheir mission is to never accept accountability for wrongdoing and to always accuse their customers
Regards,
S*** ***

Complaint:
I am rejecting this response because: The issue is not taken care of at this time. Once the issue is resolved I wil consider accepting their response
Regards,
*** F*

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsV***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsV***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because: I will not be fully satisfied until I have received the money that I paid out of "my" pocket to my home owners insurance and receive an answer as to where the money I paid into Escrow wentAdditionally, I want an apology for having to call PennyMac customer service on occasions to be told each time from July 13, to August 21, "the check is in the mail" or "if check isn't in the mail now, I will ensure it will be tomorrow" I would llke PennyMac to consider the following: I have a concern that I am not a person who pays bills late and do to no fault of my own and all the fault laid at the door of PennyMac, my reputation and credit score may very well have been damaged, to what extent I am still not sure My home owners insurance was due to be paid by PennyMac on June 27, and was not paid until August 19, when I paid it out of my pocket eventhough, I received promise after promise that the " check is in the mail "This is something I absolutely want at a minimum, considered
Regards,
D*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrS*** to discuss his concerns regarding the status of his refinance on August 30, A detailed letter of explanation will be sent to MrS*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information