Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsW***s’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsW***’s loan to ensure that his concerns are addressed. On September 17, a PennyMac representative called MsW***s on the telephone numbers on file to discuss her concernsPennyMac is currently in the process of a review of her concern, and will send a written response in regards to researching her concerns one the issue has been researched and resolved. A representative has contacted MsW***’s to advise her of this information.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrB***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrB*** to discuss his concerns regarding the billing statement on November 24, A detailed letter of explanation will be sent to MrB*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsL***’s concerns to our attention and allowing us the opportunity to respond

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrS*** ***’s concernsPennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrO***’s to discuss his concerns regarding the release of mortgage on January 4, 2016. A detailed letter of explanation will be sent to MrO*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to the concerns raised by MrI***PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrI*** to discusshis concernsA detailed letter of explanation will be sent toMrI***under separate cover within business days upon receipt of the initial request within the Revdex.com Portal. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MsW***’sconcerns.PennyMac strives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of
the Revdex.com notification, a PennyMacRepresentative attempted to contact MsW*** to discuss her concerns Our records confirm MsW***'s August payment has been applied to her loan and there are no late charges due at this time. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information Additional attempts will be made to discuss this matter with MsW*** and a detailed letterwill be sent to MsW*** under separate cover

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsS***’s concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsS*** to discuss her concerns regarding the removal of escrow on October 17, 2016. A detailed letter of explanation will be sent to MrsS*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrO*** to discuss his concerns regarding payment options on June 17, 2016. A detailed letter of explanation will be sent to MrO*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrK***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrK*** to discuss his concerns regarding the Loss Mitigation assistance on February 24, 2016. A detailed letter of explanation will be sent to MrK*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal informatioon to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because: This company only contacted me while I was at work and unable to answerWhen I went to return their call they did not answer and I left a messageThey have not returned my callThey have not accepted the consequences of their actions in mishandling my mortgage and have not offered to eat the cost of their error but instead of passed that cost on to me
Regards,
E*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because: I have not received a call from the business "PennyMac" as they state on their responseI do want to talk to someone from the escalation department, to discuss the solution I requested of refunding my escrow monies, as of a result of a bad business process gap taken place at the time of the mortgage sale between "JP Morgan Chase" Seller and buyer "PennyMac"
Regards,
*** A***

Complaint:
I am rejecting this response because:this was a typical form letter response.....only words and words mean nothing without action..........thanks
Regards,
*** ***

Complaint:
I am rejecting this response because:
I only am allowed days to respond and the response I was sent states they are currently reviewing my information, but no changes have been made to my account at this time
Regards,
A*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrR***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrR***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the Loss Draft process on January 23, 2018. A detailed letter of explanation will be sent to MrH*** under separate cover within business days

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsP*** concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsP***’s loan to ensure that her concerns are addressed. On August 27, a PennyMac representative called MsP*** on the telephone numbers on file with no answerPennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:Penny Mac is not accepting responsibility in taking months to add me to wife's account so I could handle the estates businessMy complaint still stands as stated in the original complaintAnd has not been resolved
Regards,
M*** ***

Complaint:
I am rejecting this response because:Hello, please help me!!! Pennymac loan services is my
mortgage and they don't want to release my flood insurance claim money $34,Inspection was completed at 100% on december 24thPennymac said they will release my funds and they have not released itThey don't want to release my funds and they keep ignoring meThey keep transfering me to different departments and giving me the runaroundPlease please please help me they are going to keep my insurance moneyI have already went through a lot with h*** I lost everything I ownThey told me to speak to Samuel H*** at extension but he doesn't answer nor returns my callThis lady name Karen ###-###-#### from escalations said she can't get ahold of anyone and that main office is not returning her calls or replying to herShe said that she doesn't know why they haven't given me my moneyTHANK YOU, S*** *** ###-###-#### Pennymac account number ***Please refund my claim check my family and I have already been through a lot
Regards,
S*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrR*** to discuss his concerns regarding PennyMac’s Home Depot Gift Card offer on January 27, 2016. A detailed letter of explanation will be sent to MrR*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here