Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11548625
I am rejecting this response because: After what seemed like an encouraging initial contact in which there was discussion of releasing my Recoverable Depreciation check in full, I later received a call asking for more receipts to verify completion of roof and gutters--some of the same items that Travelers Insurance and PennyMac had already verified.  PennyMac is now back to "reviewing my request."
Regards,
R[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. T[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. T[redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of theRevdex.comnotification, a PennyMac Representative contactedMs. G[redacted] to discuss her concerns regarding the...

applicationofherpayments in 2015 and 2016.  A detailed letter of explanation will be sent to Ms. G[redacted] under separate cover within 30 business days.

Complaint: 12604778
I am rejecting this response because: Customer service, loss draft department, escallations dept. I was assigned to Karen from escallations to assist me and she says she has tried to request information on what is going on and even she doesn't know what is happening. She doesn't know why they are not releasing my claim funds. She told me to contact a Samuel H[redacted] that he will be able to assist me and let me know why they are not giving me the money but he never answers my phone calls nor calls me back. Customer service is Horrible they don't know what is happening. Please help me. 
Regards,
[redacted] H[redacted]

Complaint: 10996002
I am rejecting this response because:I've made a clear statement last time. I'm still waiting for the letter from PennyMac. Before my request is fullfilled, I have to reject to keep the case open.Followed messages copied from last time.I am rejecting this response because: In PennyMac's response I will receive letter in 30  BUSINESS days, which means 42+ calendar days, and Revdex.com will only keep the case open for 7 days if I didn't respond. Also In PennyMac's response, it will be a "letter of explanation", no refund promised, although they did say this on the phone. But to be remembered, based on my previous communication history with PennyMac, they also promised me to refund for 3 times but didn't.  As a result, I have to reject to keep the case open until I received the refund. Read in PennyMac's response:     A detailed letter of explanation will be sent to Mr. Huang under separate cover within 30 business days.  Read in Revdex.com's letter:Please respond within 7 days or the complaint will be closed as assumed resolved. Regards,Z[redacted]

Please be advised a detailed
letter of explanation will be sent under separate cover within 30 business days
from the date the complaint was received. PennyMac values and
protects its customers’ confidential information.  Due to privacy
reasons, we will refrain from posting any personal information to the
Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. L[redacted]'s concerns. PennyMac values and protects its customers’ confidential information.  Due to privacy...

reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. M[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is currently in the process of conducting a complete and thorough review of Mr. M[redacted]’s loan to ensure that his concerns are addressed.  On August 20th and August 24, 2015 a PennyMac respersentative called the telephones numbers for Mr. M[redacted], with no answer on the telephone lines. PennyMac will review Mr. M[redacted]’s concernsand send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10616698
I am rejecting this response because: As I mentioned in my May 11, 2015 this issue has been going on since January, 2015. It was only until you contacted them that they took this matter seriously.  The simple fact is that they refused to work with Citibank (my bank) to credit my account for 708.62.  They have used many excuses to delay crediting this payment. Now it is in the PennyMacs fraud department. I was told that I would be contacted by the Fraud department on May 20 and once again they did not call me.The fact is that the $708.62 was cashed by either PennyMac or Bank of America and no one is taking responsible for this.  This matter is not resolved!!!! Please post this so other people don't have the misfortune of acquiring a mortgage with PennyMac.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. G[redacted]’ concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact Ms. G[redacted]’ to discuss his concerns regarding the application of his payments.   A detailed letter of explanation will be sent to Ms. G[redacted]’ under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention.PennyMac has spoken with Ms. C[redacted], and is in the process of resolving her issue. A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 20 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. S[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact Mr. S[redacted] to discuss his concerns regarding the application of his payments.   A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Please be advised that a final response which included the resolution, was mailed on March 10, 2016. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site, as we do not disclose our borrowers’ personal information.

Complaint: 11138999
I am rejecting this response because:This company failed to take responsibility for posted a payment late to my account. They are continuing to avoid my phone calls. This matter is not closed. This is still fraudulent activity and downright misleading consumers.
Regards,
T[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr.S[redacted]'s concerns.

“Thank
you for bringing this matter to our attention and allowing PennyMac
Loan Services,LLC (“PennyMac”) the opportunity to review and respond to
Mr. A[redacted]’s  concerns.PennyMac strives
to provide superior customer service and respond to all...

inquiries in
a timely manner.  Upon receipt of the Revdex.com notification, a
PennyMac Representative contacted Mr. A[redacted] to discuss his concerns regarding the payment of his flood insurance.  A detailed
letter of explanation will be sent to Mr. A[redacted] under separate cover within 30 business
days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. Hill's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. Hill to discuss her concerns regarding the escrow account on November 29, 2016.  A detailed letter of explanation will be sent to Ms. Hill under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 10720235
I am rejecting this response because: it is now July 28, they told us we were to close Monday July 27. They then told us 45 minutes before closing that we could not close this month.  The reason they said was because the July mortgage had to be paid,  which back in the beginning of July they told us not to pay.  This company is horrible with guests relations. We never want to deal with them again or anymore
Regards,
[redacted]

Complaint: 10642352
I am rejecting this response because:On June 4th, PennyMac did schedule a closing for our refinance.  However, in the closing documents, the birthday for my wife was listed incorrectly and our street name was misspelled.  In addition to this, PennyMac included three "Credit Directive Letters" for us to sign which were not discussed with us.    We contacted [redacted] M[redacted] on June 4 during closing to address how to resolve this matter and proceed with closing.  After Ms. M[redacted] conferred with underwriters and her manager on June 4, my wife and were advised not to sign the letters and return them as "unsigned" in closing documents to PennyMac.  On June 4 at 5:04PM MT,  it was stated, PennyMac will not pay off the three accounts as identified in February 2015, and PennyMac will issue one check from refinance.  The closing documents which PennyMac had us sign on June 4, did not reflect the change of stop payment to three identified accounts.  I emailed [redacted] M[redacted] on June 5 to address items for correction on closing documents from June 4 and she has responded.  Please see attached documents for correspondence.  At this time, the refinance with PennyMac is not complete and fully corrected.
Regards,
J[redacted]