Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. L[redacted]’ concerns to our attention and allowing us the opportunity to respond.   Upon receipt of...

the Revdex.com notification, our office is in the process of completing a thorough review of Mr. L[redacted]’ loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. S[redacted]' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. S[redacted] to discuss her concerns regarding the insurance payment on December 7, 2015. A detailed letter of explanation will be sent to Ms. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner....

 Upon receipt of Mr. [redacted]'s concerns regarding the payment of his insurance policy premium, I completed a review of his loan and confirmed the premium was paid to USAA from Mr. [redacted]'s escrow account on August 12, 2015.  A detailed letter will be sent toMr. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. R[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. R[redacted] to discuss her concerns regarding her payment on November 18, 2016.  A detailed letter of explanation will be sent to Mrs. R[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11606430, and find that this resolution is satisfactory to me.
Regards,
[redacted] W[redacted]

Please be advised, you will received a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.”

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process [redacted] transactions in a timely and accurate manner. Thank you for forwarding Mr. H[redacted]’s concerns to our attention and [redacted]owing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Mr. H[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to the research of his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11834160, and find that this resolution is satisfactory to me.
Regards,
[redacted]

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. F[redacted]’sconcerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our office completed a review of Mr. F[redacted]’s loan to ensure that his concerns are addressed. A representative from our office spoke with Mr. F[redacted]to provide resolution as it relates to his request regarding the $396.20 annual fee. PennyMac has sent a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Complaint: 12125315
I am rejecting this response because:I have  other heard back from this company even WITH the complaint.Their response is generic and patronizing, as they have not done anything nor reached out to resolve or make the situation better and even worse to accept responsibility and correct their wrong.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. W[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Mr. W[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. Witty to discuss her concerns regarding the property taxes and escrow account on October 7, 2016.  A detailed letter of explanation will be sent to Ms. Witty under separate cover within 7 to 10 business days. PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. H[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquires in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. H[redacted] to discuss his concerns regarding the refinance on June 27, 2016. A detailed letter of explanation will be sent to Mr. H[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 10988794
I am rejecting this response because:I have been charged the wrong amount in my escrow since February 2015 because Pennymac had not updated my HOA insurance even though it was faxed to them. I would like to speak to someone at the escrow department. Pennymac said they would reissue me a check for around $450 but I have that I have been over charged $183.98 every month since February. This totals $2,023.78 not $450.00. 
Regards,
[redacted] C[redacted]s

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] on April 14, 2015, to discuss her concerns.  Ms. [redacted] was provided with a substantive response that addresses her concerns. PennyMac confirmed that her payoff funds were applied to the loan and her escrow refund payment was sent to her.  Ms. [redacted] was provided tracking information for these funds. A  letter of explanation was sent to Ms. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11305789, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150310, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 12021715
I am rejecting this response because:PennyMac had not contacted me or made any resolution.
Regards,
T[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. E[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. E[redacted]’s loan to ensure that her concerns are addressed.  On September 17, 2015 a PennyMac representative called Ms. E[redacted] on the telephone numbers on file to discuss her concerns. PennyMac is currently in the process of a review of her concern, and will send a written response in regards to researching her concerns one the issue has been researched and resolved. A representative has contacted Ms. E[redacted] to advise her of this information.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. F[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. F[redacted] to discuss her concerns regarding her hazard insurance payments.  A detailed letter of explanation will be sent to Mrs. F[redacted] under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. “