Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. C[redacted]'s concerns.PennyMac strives to provide superiro customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. C[redacted] to discuss her concerns regarding the refinance on December 17, 2015. Regrettably, we were unable to reach her and a voicemail was left with the contact information. A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10737962, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. M[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. M[redacted] to discuss his concerns regarding the insurance payment on July 12, 2016.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me.
I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage
Regards,
K[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. M[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. M[redacted]’s loan to ensure that his concerns are addressed.  PennyMac representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. S[redacted]'s concerns.

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mrs. E[redacted] concerns.PennyMac strives to provide superior customer service
and respond to all inquiries in...

a timely manner.  Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs.
V[redacted] to discuss her concerns
regarding homeowners insurance disbursed on December
8, 2015.  A detailed letter of explanation will be sent to Mrs.
V[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information. Tell us why here...

PennyMac Loan Services, LLC, (“PennyMac”)
strives to provide superior customer service and process all transactions in a
timely and accurate manner. Thank you for forwarding Ms. A[redacted]’s concerns to
our attention and allowing us the opportunity to respond.
Upon receipt of the Revdex.com...

notification, our office
completed a thorough review of Ms. A[redacted]’s loan to ensure that her concerns
are addressed.  On July 2, 2015, PennyMac sent a written response in
regards to researching her concerns.
PennyMac values and protects its customers’
confidential information. Due to privacy reasons, we will refrain from posting
any personal information to the Revdex.com site as we do not disclose our borrowers’
personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") to review and respond to Mr. M[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a...

PennyMac Representative contacted Mr. M[redacted] to discuss his concerns regarding the figures reflected on the Year End Statement on June 20, 2016. A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted]’ concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12633101, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]’sconcerns.PennyMac strives to provide superior customer service and respond to all inquiriesin a timely manner.  Upon receipt of...

the Revdex.com notification, PennyMac confirmedthat Ms. [redacted]'s hazard insurance premium was mailed to State Farm via overnight mail on August 5, 2015.  Further review confirmed that the check was delivered to State Farm on August 6, 2015.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.    A detailed letter of explanationwill be sent to Ms. [redacted] under separate cover.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MMr. C[redacted]  to discuss his concerns...

regarding the status of his loan mosification on January 13, 2016.  A detailed letter of explanation will be sent to Mr.C[redacted] under separate cover within 30 business days.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. R[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMacRepresentative contacted Mr. R[redacted] on August 24, 2015, to discuss his concerns.  PennyMac is currently in the process of researching the insurance premium payments from Mr. R[redacted]'s escrow account.  An detailed letter of explanationwill be sent to Mr. R[redacted] under separate cover.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. L[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is currently in the process of a complete review of   Ms. L[redacted]’s loan to ensure that her concerns are addressed.  Once the review has been completed by PennyMac , a written response will be mailed to Ms. L[redacted]’s mailing address on file, in regards to researching her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. S[redacted]' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. S[redacted] to discuss his concerns regarding his insurance payment on January 14, 2016. A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 10613834
I am rejecting this response because:The problem was not resolved. I was told my check would be overnighted to me on 5/8. They gave me a tracking number from UPS- 1z34914x[redacted]6. This tracking number shows that a package has not even shipped yet. I am extremely tired of having to constantly follow up and be given the run around. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10973289, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted]’concerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMacRepresentative attempted to contact Ms. H[redacted]on July 28th, and July 30th, 2015, to discuss her concerns.  The information Ms. H[redacted]' requested was provided to her via fax and FedEx on July 28, 2015.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.      An detailed letter of explanationwill be sent to Ms. H[redacted] under separate cover.

“Please be advised, you will received a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal informationTell us why here...