Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted] concerns.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. E[redacted]'s  concerns.

Complaint: 11497856
I am rejecting this response because: The matter has not been resolved. I have not received any information from Penny Mac.
Regards,
D[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. K[redacted]'s  concerns. PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. K[redacted]  to discuss the concerns regarding Insurance Claim process on July 25, 2016.  A detailed letter of explanation will be sent to Mr. K[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs. [redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of...

explanation will be sent to Mrs. [redacted] under separate cover within 30 business days. PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 11697152
I am rejecting this response because:NO Representative from Pennymac's Loss Draft Department reached out to me to discuss anything! This is a false statement. I am still waiting to receive the Waiver of Lean form that I was told I would receive by Friday, 9-09-16.This matter IS NOT resolved!!
Regards,
K[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. F[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. F[redacted] to discuss his concerns regarding the purchase of an REO property on October 7, 2016.  A detailed letter of explanation will be sent to Ms. F[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review andrespond to Ms. J[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Ms. J[redacted] on June 24, 2015 to discuss her concerns. There was no answer on the number provided and a voice mail was left to provide the direct number for the agent handling Ms. J[redacted] concern. PennyMac will be providing a detail response under separate cover.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. B[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. B[redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12613279. 
Regards,
T[redacted]

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. S[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMacRepresentative contacted Ms. S[redacted] on September 8, 2015, to discuss her concerns.  A follow-up call has been scheduled for September 9, 2015, to ensure Ms. S[redacted] is provided with the appropriate information regarding the transfer of her loan and alternate payment methods.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.  A detailed letter will be sent to Ms. S[redacted] under separate cover.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted].

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. M[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. M[redacted] to discuss concerns regarding the application of his payments on February 17 and 18, 2016.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. M[redacted]'s concerns.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. M[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. M[redacted]’s loan to ensure that her concerns are addressed.  PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.

PennyMac Representative contacted Mr. Marlow to discuss his concerns regarding the servicing of the loan on July 5, 2016.  A detailed letter of explanation will be sent to Mr. Marlow under separate cover within 28 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers personal information.

Complaint: 10605992
I am rejecting this response because: I was not given the full amount of the Insurance Loss Draft Check. I was given 25% of the total check and is still awaiting the balance to complete the renovations and pay the contractor for the work to move forward. The contractor has been providing his service to me base on a promise to pay, and the amount of work completed (90%) on the premises so far exceeds the payment of $4795.00 received from PennyMac Loan Services to date. The processing of the Loss Draft Department is not working swiftly or to have my property return to the state it was before the incident of the flooded basement that occurred on 2/15/2015. It's 3 months I had to endure dust, loss of use, etc., and the entire delay process has been the fault of Pennymac. Whereas, the insurance company (Narrangansett Bay) provided exemplary service in providing remedy to my situation from the moment the accident occurred. After receiving the check from the Insurance Company and forwarded to Pennymac Loan Service - Loss Draft, I have been given false and/or different information by each individual I spoke to regarding getting the proceeds from the insurance company. For instance I was told to have the contract indicate on the work order that he wants 50% upfront and 50% on completion, however,  I was given a check for 25%. This information was verbalize to the contractor, now I am owing for work completed. Nothing has been consistent. I called and told Pennymac that 90% of the work has been completed, and they sent an inspector out, which he confirmed. I would like to know why PennyMac can't  send the remaining balance of the check to me? and How  soon would this disbursement take to process?
Regards,
[redacted]

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. G[redacted]’s
concerns.PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner.  Upon receipt of...

the Revdex.com notification, a PennyMac
Representative contacted Mr. G[redacted] on November 2, 2015, to discuss his concerns.  Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draft. As such, the late charge assessed was waived and a request to correct the credit reporting has been submitted.  A detailed letter of explanation
will be sent to Mr. G[redacted] under separate cover.  PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Thank you for bringing this matter to our attention allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. K[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. K[redacted] to discuss her concerns regarding loss mitigation assistance on January 6, 2016.  A detailed letter of explanation will be sent to Ms. K[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. C[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. C[redacted] to discuss her concerns regarding refinance solicitations on June 13, 2016.  A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.