Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] on April 8, 2015, to discuss her concerns however we were unable to reach her.  Should Ms. [redacted] have additional concerns a message was left with the telephone number for the representative who will be providing her with a written response letter to her concerns referenced in the Revdex.com complaint which will be sent under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms.H[redacted]’s concerns to our attention and allowing us the opportunity to respond. A representative from our office called...

Ms. H[redacted] to advise PennyMac is in the process of researching her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Complaint: 11674005
I am rejecting this response because:  No one from Penny mac Has reached out to me and has neither called or explained anything. They did send me a generic letter stating that everything was correct but they did not show me any evidence in the way of and actually statement and how the numbers add up. I want to see a copy of the pay off statement dated May 25th, 2016 and the then the way the payoff was calculated. They refuse to show me the numbers at they relate to the pay off quote I received from may 25th. I made my May 2016 payment so in my opinion the interest should have been much lower. They charged me interest from May 1st, 2016 but They fail to recognize that I paid my may payment but they did not calculate that fact into their calculations.
Regards,
M[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. F[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon...

receipt of the Revdex.com notification, a PennyMac Representativecontacted Mr.Walshe on June 11, 2015, to discuss his concerns.  Mr. Walshe was provided with a substantive response that addresses his concerns. PennyMac confirmed the appropriate department has been notified of his request regarding the property preservation.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of...

the Revdex.com notification, a PennyMac Representativecontacted Mr. L[redacted] on June 24, 2015 to discuss her concerns. There was no answer on the number provided and the agent was unable to leave a voice message for Mr. L[redacted]. PennyMac will be providing a detail response under separate cover.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information.

Complaint: 11465107
I am rejecting this response because:i didn't get a call. Come on...
Regards,
[redacted]

Complaint: 11129130
I am rejecting this response because:No one has tried to contact me orresolve the issue.
Regards,
N[redacted]

Complaint: 10785870
I am rejecting this response because: Pennymac is not trying to resolve this issue. They have only called once. I have not received any other contact from this company. Thus they have again failed to provide timely and professional customer support. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10562980, and find that this resolution is satisfactory to me.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. F[redacted]’sconcerns to our attention and allowing us the opportunity to respond. Our office is in the process of...

investigating Mr. F[redacted]’s concerns to ensure that his concerns are addressed. PennyMac values and protects its customers’ confidential information. Due to privacyreasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. F[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. F[redacted] to discuss her concerns regarding her hazard insurance payments.  A detailed letter of explanation will be sent to Mrs. F[redacted] under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. “

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. E[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. E[redacted]’s loan to ensure that her concerns are addressed.  On September 17, 2015 a PennyMac representative called Ms. E[redacted] on the telephone numbers on file to discuss her concerns. PennyMac is currently in the process of a review of her concern, and will send a written response in regards to researching her concerns one the issue has been researched and resolved. A representative has contacted Ms. E[redacted] to advise her of this information.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10668289
I am rejecting this response because:  There is no recourse, there response is to Ms. J[redacted], who is that, obviously they do not care about me, any customer or the Revdex.com in general.  There has been nothing new besides a basic explanation of why I've been charged an extra 2000 dollars, no acceptance of responsibilities that they are at fault, they made the mistake, they stated the price that would be charged.  They can't even get my  name right, this is a joke.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12294444, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringingthis matter to our attention and allowing PennyMac Loan Services, LLC(“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner....

 A representative has been assigned to research and address Mr. B[redacted]'s concerns. A voicemail was left for Mr. B[redacted] with the direct contact information for therepresentative assigned to his account.  Additional attempts will be made to speak with Mr. B[redacted] in detail.  PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.   As such, a letter of explanation will be sent to his attention under separate cover.

Complaint: 11705999
I am rejecting this response because: I have not heard from PennyMac since they called me and said they would look into it. They took $1000 dollars out of my escrow in November 2015 that was not applied to my insurance or taxes.
Regards,
[redacted]

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. S[redacted]  to discuss herconcerns regarding the payment...

made on her account in the incorrect amount.  A detailed letter of explanation will be sent to Ms. S[redacted]  under separate cover within 30 business days.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. M[redacted]’ concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. M[redacted]’ loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10834224
I am rejecting this response because:   nobody has called me back to resolve the issue
Regards,
B[redacted]