Classy Pets Salon

Complaint: 10772487
I am rejecting this response because:  first and foremost I understand that PennyMac wants to clear their name but making up lies is not the way to resolve this.  I have not received any phone calls (voicemails or missed calls) from any PennyMac representative on August 20, 2015 or August 24, 2015.  Additionally, I sent two emails to PennyMac C.O.O. S[redacted] on July 31, 2015 and August 5, 2015 to give him a chance to resolve this matter and I received no response to my emails.  I received the email address from a PennyMac customer service representative and checked it with the email address from the PennyMac website.I just want to resolve this matter quickly but after 8 calls to PennyMac customer services, that ship has sailed.In case PennyMac claims to have the wrong phone number for me, my phone number is ###-###-####.  Have them "actually" call me at their first opportunity.
Regards,
D[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. L[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Mr. L[redacted] to discuss his concerns regarding the derogatory judgements on his credit report on Decemeber 10, 2015.  A detailed letter of explanation will be sent to Mr. L[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 11426481
I am rejecting this response because: The response in effect says nothing. However, after contacting the Revdex.com and other agencies, PennyMac finally released the funds. New letters from PennyMac stating the loan is under review are hopefully not punishment for having filed this and other complaints. 
Regards,
G[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted]’s  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. H[redacted] to discuss her concerns regarding credit reporting on November 30, 2016.  A detailed letter of explanation will be sent to Ms. H[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. M[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of...

the Revdex.com notification, our office attempted to contact Ms. M[redacted] to discuss her concerns.  Regrettably, our attempts to reach her on May 12th and May 19th were unsuccessful. Please be assured, PennyMac is currently in the process of researching Ms. M[redacted]'s inquiry and will respond to her in detail, under separate cover.  PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review Ms.[redacted] concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. [redacted] on May 28, 2015, to discuss her concerns.  Ms. [redacted] was provided with a time frame for PennyMac to addresses her concerns. PennyMac values and protects its customers confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. S[redacted]  to discuss herconcerns regarding her...

monthly mortgage payment on January 22,2016.  A detailed letter of explanation will be sent to Ms. S[redacted] under separate cover within 30 business days.

Complaint: 11599749
I am rejecting this response because I have not received any  phone calls and/or voice messages from Penny Mac on 7/29/16 regarding this matter.  In addition, when I contacted Penny Mac regarding the fees on my account I was told the fees were instituted for photos taken of my home to a ensure the home was not abandoned.  The reason for these fees are ludicrous and not a business practice I was aware of at all.  I have not received any mail to date regarding this complaint either.   If Penny Mac is sending any documents to my via mail as they state, they note within 30 days.  This complaint will need to be open at least that long or until I receive the documentation.
Regards,
T[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted]’s concerns.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. M[redacted]'s concerns.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. D[redacted]'s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. D[redacted] to discuss his concerns regarding the insurance claim funds on July 7, 2016.  A detailed letter of explanation will be sent to Mr. D[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. F[redacted] to discuss his concerns regarding the property taxes.  A detailed letter of explanation will be sent to Mr. F[redacted] under separate cover within 30 business days.

Complaint: 11770411
I am rejecting this response because:  Again, the Agency has failed to call and provide information I am requesting.  A letter in 30 days is NOT ACCEPTABLE considering that previous letter they failed to do anything.  I am still waiting for a call in which some is going to send our refund and make the necessary correction to our mortgage.  Pennymac is known for stalling and not being responsive to Revdex.com and other organization.  Pennymac has my phone number and email address; thus there is no reason for the nonresponsiveness that seems to be Pennymac.  Please get Pennymac to provide an immediate written response to me by email as to the status of our refund and review of our mortgage.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. W[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Ms. W[redacted]’s loan to ensure that his concerns are addressed. A representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10996002
I am rejecting this response because: In PennyMac's response I will receive letter in 30  BUSINESS days, which means 42+ calendar days, and Revdex.com will only keep the case open for 7 days if I didn't respond. Also In PennyMac's response, it will be a "letter of explanation", no refund promised, although they did say this on the phone. But to be remembered, based on my previous communication history with PennyMac, they also promised me to refund for 3 times but didn't -- they've ruined my trust and patience.  As a result, I have to reject to keep the case open until I received the refund. Read in PennyMac's response:     A detailed letter of explanation will be sent to Mr. Huang under separate cover within 30 business days.  Read in Revdex.com's letter:Please respond within 7 days or the complaint will be closed as assumed resolved. 
Regards,Z[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. [redacted]' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. [redacted] to discuss her concerns regarding the insurance and the application of her payments on July 20, 2016.  A detailed letter of explanation will be sent to Ms. [redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. [redacted]’s concerns to our attention and allowing us the opportunity to respond.  We are currently conducting a...

fullreview of Ms. [redacted]'s concerns.  Upon completion of our review, a response letterwill be mailed to Ms. [redacted], detailing our findings and action taken. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and will respond to Ms. R[redacted]'s concerns.

Complaint: 11548625
I am rejecting this response because: After what seemed like an encouraging initial contact in which there was discussion of releasing my Recoverable Depreciation check in full, I later received a call asking for more receipts to verify completion of roof and gutters--some of the same items that Travelers Insurance and PennyMac had already verified.  PennyMac is now back to "reviewing my request."
Regards,
R[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.