Classy Pets Salon

Complaint: 10628989
I am rejecting this response because:PennyMac's response is not a resolution, it's an excuse for them to dismiss the issue without coming to a reasonable agreement. For PennyMac to state that they are "working on it" in hopes this will close the case is very poor. I am being deflected and this matter is not being taken seriously. I am extremely disappointed in PennyMac's antics. I was charged an illegitimate fee, PennyMac could not substantiate their claim to this fee, and now they are refusing to address the issue. 
Regards,
[redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. K[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner....

 PennyMac has assigned a Research Specialist to address Mr. K[redacted]'s concerns.We are currently in the process of researching his request for PMI deletion and a letter of explanation will be sent to Mr. K[redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. G[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. G[redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12577355, and find that this resolution is satisfactory to me.
Understood and I tried to limit data in this setting. I am technically rejecting this as this "acceptance" will close the case. Received call and am awaiting return call for resolution.
Regards,
J[redacted]

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A PennyMac Representative contacted Mr. M[redacted] on July 18, 2016, to further discuss his concerns regarding the homeowner's insurance.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 23 business days.PennyMac values and protects its customer's confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. [redacted] concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is currently in the process of a complete review of   Mr. [redacted]’s loan and the process the customer has received, to ensure that his concerns are addressed.  Once the review has been completed by PennyMac , a written response will be mailed to Mr. [redacted]’s mailing address on file, in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process alltransactions in a timely and accurate manner. Thank you for forwarding Mrs. Leburn concerns to our attention and allowing us the opportunity to respond. PennyMac values and protects its customers’...

confidential information. Due to privacy reasons, we will refrainfrom posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11840725 The reason why I reject this response is because a representative called me and left a message. When I tried to call back, a few times that representative did not answer. I finally left a message and still have not received a call back. They did not speak with me at all about the matter. They do not seem too concerned with it either. I am currently awaiting response from my attorney as to what my next step should be to resolve my problem
I am rejecting this response because:
Regards,
V[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. S[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. S[redacted] to discuss her concerns regarding homeowners insurance on October 13, 2016.  A detailed letter of explanation will be sent to Ms. S[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11085942
I am rejecting this response because: this isn't a resolution.
Regards,
A[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. F[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. F[redacted]’s loan to ensure that his concerns are addressed.  PennyMac representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate manner. Thank you for forwarding Ms. F[redacted]’s
concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our...

office is in the process of completing a thorough review of Ms.
F[redacted]’s loan to ensure that her concerns are addressed.  On October 16, October 19, 2015, a PennyMac
representative called Ms. F[redacted] to discuss her concerns at the telephone number
listed on her loan, there was no answer. PennyMac will review her concern, upon
completion of her request PennyMac will send a written response in regards to
researching her concerns once the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. C[redacted]’s  concerns. PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. C[redacted] to discuss her concerns regarding the interest rate and payment processing on January 30, 2017.  A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Complaint: 11837835
I am rejecting this response because:
Regards,
M[redacted]
I have not recieve a written response as of yet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12586362, and find that this resolution is satisfactory to me.
Regards,
[redacted] F[redacted]z

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. S[redacted]' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. S[redacted] to discuss his concerns regarding the release of his insurance claim funds on June 16, 2016. A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. [redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of...

the Revdex.com notification, our office completed a thorough review of Ms. [redacted]’sloan to ensure that her concerns are addressed.  The requested loss drafts disbursement has been processed and mailed to Ms. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] on July 10th and July 15, 2015, to discuss his concerns.  A voice message was left to Mr. B[redacted] at his primary telephone number with an agent direct line and extension. A Letter of explanation will be sent to Mr. B[redacted], under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11129130
I am rejecting this response because: identical to last message, they are nottrying to fix my payment issue. I want someone to call me from Pennymacwith a solution, not a automated response. 
Regards,
N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10770967, and find that this resolution is satisfactory to me.
Regards,
J[redacted]