Clipper Magazine

Review: I have contacted Dealchicken about a vacation I purchased on thier website. I enterted a agreement to purchase a vacation with Dealchicken/[redacted]. I have fullfilled my part of the agreement and sent in my deposits in and been waiting for over 9 monthes with no response. I sent $85 in to secure the vacation package.I have not recieved any responses from Dealchicken/[redacted]. I want my money and I want it now .Desired Settlement: I just want my money back

Business

Response:

Hi [redacted],

Review: I purchased a Vacation package through Deal Chicken in April 2013... The voucher was good for 1 year, no restrictions. I booked the reservation in April 2014 through the vendor ([redacted].com) website that Deal Chicken partnered with. I called the vendor 3 times over 3 weeks to confirm the reservation and each time I was told it was in process.... Finally 3 days before my trip I again called and was told the offer is not valid due to a weekday only restriction. I argued, and called Deal Chicken to inform them. I was told by a Deal Chicken rep that she would look into the issue and issue a refund... A month has gone buy and now Deal Chicken refuses to refund my payment. I was offered Deal Chicken credit, but that is unacceptable. Deal Chicken rep told me they no longer contract with the [redacted].com company.Desired Settlement: I want a full refund ASAP as Promised

Business

Response:

Good Afternoon,

Review: I purchased a deal from DealChicken.com and it advertised:

$79 For 3 Brazilian Sugaring Or Waxing Treatment (Reg. $270)

Cash refunds up to 14 days after date of purchase. See Terms of Service for refund details. Valid only for option purchased. No cash back. No cash value. Not valid on tax or gratuity. Voucher cannot be combined or used in conjunction with any other offer, coupon or promotion. Merchant will abide by gift certificate state laws. Sold by [redacted]. Limit 1 voucher per purchaser; send as many as you like as gifts. Limit 1 voucher redemption per individual. Limit 1 treatment per customer per visit. Valid for new clients. Appointments are required and subject to availability. Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture. All services must be used by same customer. Available for use beginning the day after purchase.

Found at this link: [redacted]

The merchant charged me $79.00 yet the voucher they gave me states only ONE treatment, not THREE like it states. I have contacted the company three times via email and two times by phone (no answer-automatically disconnects) requesting a refund and have not received a response. They owe me my $79.00 since they did not provide the service (three treatments) they advertised.Desired Settlement: Please refund my payment of $79.00 immediately.

Thank you.

Business

Response:

Good Morning,

Review: I placed an order on line, their system was not working correctly as my order ws not showing as placed, so in trying to get the order to take I kept hitting the submit button. well low and behold I placed the order for my product 15 times. I called immediately after becoming aware of the situation, I did not receive a phone call back after leaving a message. So I called and got a hold of [redacted], she said I would receive credit for the over charges to my account. I recived many emails stating the refund was approved and would be credited to my account. After one of the charges was credited to my acccount, I became worried and emailed [redacted] and was told that it would take up to 2 business weeks to get my refunds. Well after 2 weeks I called and emailed and [redacted] let me know that it would take awhile for my refunds. since then [redacted] has either quite or has decided to stop returning my calls and or emails. So I have been calling and emailing the DealChicken headquarters. No response to my emails or phone calls. at this point they still owe me 260.00 and I would really like my money back. I also spoke with another person and I unfortunatley forgot her name, but she told me they had credited my acount on 3/4, I told her yes they did but only for 20.00 and not the entire balance, she said she would check into this and return my call, well you guessed it. I have not heard back from her.

I called again today to the headquarters, and the Gentleman ([redacted] was his name I beleive) said he would take my name and number and some one would contact me within 10 minutes, well that was 5 hours ago, and guess what? no call...Desired Settlement: I would like to have my entire purchase amount refunded. At the time of the order, I had asked that we keep one of the charges open so that I could receive the product that I had ordered. After this fisaco, I would just like all of the transactions credited to my account

Business

Response:

Hi,

Review: I purchased a deal chicken voucher for a deal at an auto detailer on 8/15/13 (voucher #[redacted]) for a $235 auto detailing package for $115. It was initially set to expire on 5/15/14, but when I contacted the vendor, [redacted], in late November, the business stated that they would not do any detailing until the spring, but would extend the expiration date if needed in the spring. When I contacted them again in the spring, they were not able to schedule the auto detailing until May 31, 2014 but agreed to extend the expiration date. When I took the car in to the vendor, he refused to perform the service, indicating that it would be too much work and told me I could get a refund from Deal Chicken as he refused to honor the deal. When I contacted Deal Chicken, through a series of emails, they refused to refund the purchase price. They directed me to their terms and conditions and claimed that it did not allow a refund. I quoted them back the terms and conditions which stated "DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal;". They claimed that since the certificate had expired, they would not refund the purchase price even though the merchant agreed to extend the expiration date due to the seasonal weather and his schedule. I have attempted to resolve it with Deal Chicken but they refuse to refund my money.Desired Settlement: I would like the $115 purchase refunded to my credit card.

Business

Response:

Good Afternoon [redacted],

Review: I just purchased a deal on DealChicken on Thursday July 3, 2014 that was "$40 for a $300 [redacted].com e-gift card." I was emailed a voucher number([redacted]) and that number does not work! I tried the voucher number with the "-", without the "-", without the first 3 numbers, and nothing worked. After reading their terms and conditions and refund policy, I sent DealChicken two emails, detailing what happened and included screenshots of the error message. I have not gotten a response yet and it has been 7 days/1 week later. I wrote a couple of messages on their [redacted] wall and the social media team told me that someone would get with me shortly, and apologized for a delay. Here was there response to my post "Hi [redacted], we apologize for the delay. Our customer loyalty team has received your email [support ticket ##[redacted]] and will respond shortly with an update. They are available Monday-Friday 9a.m. – 5 p.m. EST and typically need 5-7 business days to respond. Your refund policy will be calculated based on the date you contacted us, not the date we respond." How is it that they are available Mon-Friday 9-5, but need 5-7 business days to respond? Also, how is it that am given this alleged support number, but the customer service team hasn't contacted me at all? How do I even know this number is correct? I called on July 3 and left a voicemail, I also called on July 7 and left a voicemail. No response to those either. Lastly every time I have called in the past 3 days, an automated message comes on and says that there is no one available to talk and the the phone hangs up.

This is my first time using dealchicken and I'm incredibly disappointed thus far. I will not be using them again, at all. EVER.Desired Settlement: I just want a FULL/COMPLETE refund, not a "credit"

Business

Response:

Good Morning [redacted],

Review: The site said it declined my card for a purchase, for two different cards, so I used my debit card and it processed my new order. Each attempt, I had to complete a new purchase from scratch. However, I check my email and there are two approved purchases with two cards when their site blatantly stated it declined a card. I cannot get the purchase stopped, so it will be shipped costing me shipping shipping both ways if they accept it back. Somewhere on the site said all sales all final unless damaged/defective. I didn't order two. I only want one.Desired Settlement: They need to refund me the cost of product for one item, shipping costs for both mailing it to me and me returning it if they don't stop the shipment in time, and fix their website glitches.

Business

Response:

Good Morning [redacted],

Review: I purchased 3 separate travel vouchers that were good for a two night stay at any [redacted] location. When I booked these the agent told me if for any reason I cannot book these rooms my money would be refunded to me. I tried to book these rooms and was told that they are no longer honoring any of these deals. After many attempts trying to call deal chicken I finally was able to speak to a agent and they told me I would eventually receive a deal chicken credit. I feel that this is unacceptable seeing I bought these deals only for the aspect of using them for hotels stays. I have no use or desire to have a deal chicken credit or use their services again. I have now been in contact with them for over a month to try and get this problem resolved and as of today no credit or refund has been sent to me. I think this is a scam with them knowing I could not book these rooms and just to give out deal chicken credits when people figure that out.Desired Settlement: I want them to refund me for the three travel deals I purchased totaling $280 either in a [redacted] gift card or a check.

Business

Response:

Good Morning [redacted],

Review: On 11/6/2013 I purchased a deal from dealchicken.com for 3 days in [redacted] plus a $50 [redacted].com gift card and I followed the instructions on how to redeem the 3 days in [redacted]. I tried contacting the company many times for a couple months and they either couldn't confirm anything or just wouldn't answer the phone or call me back when I left messages. I tried once more and they told me I would have to travel to one location to find out which hotel I would be staying at then have to drive again to that hotel to check in, but they could never guarantee my reservations. I did give them months notice as I was trying to stay the first weekend in April. So after 2 months, I called dealchicken.com to get a refund because the company was so hard to work with and they would only offer me a credit no refunds. They didn't seem to care about all the trouble I was having. So on 1/28/14 I was given a credit. Well on April 1st I got an email saying:

Good Afternoon,

DealChicken is committed to providing you with a great experience. We’ve heard from some of you that a few of our travel deals are difficult to redeem. As a result, we are offering refunds for customers who have purchased deals from [redacted], one of our travel partners.

If you have purchased an offer via DealChicken for a [redacted] travel deal and would like a refund, please follow the steps below to request a refund no later than April 21, 2014.

Find your purchase records. Check your email for DealChicken receipts or use a computer to sign in to your DealChicken account and review your purchase history

Send an email to [email protected] with your name, the email address associated with your DealChicken account, daytime phone number, and the deal voucher number.

DealChicken will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 21, 2014.

If you have any questions or need further assistance with your refund request, please contact DealChicken at [email protected] or ###-###-####.

[redacted] IF YOU HAVE REDEEMED YOUR VOUCHER(S) PLEASE DISREGARD THIS CORRESPONDENCE[redacted]

Thank you,

The DealChicken Team

So after seeing this e-mail I called them back asking for my refund instead of a credit since I really don't want the credit and they are saying it cannot be done. I called 4/2/14 and asked to speak with a supervisor and was told she would return my call by end of business day that day. I waited until 4/4/14 and called back since she never returned my call and was told there were no supervisors to talk to. So really I just want my refund that they are offering per their email.IDesired Settlement: I would like Dealchicken.com to give me a refund that they are now offering for the same reason I originally called in the first place. I do not want the credit as I will NEVER use dealchicken.com again. They have been rude and unhelpful to me this last week.

Business

Response:

Good Afternoon,

Review: Hello,I purchased two vouchers from a company called "[redacted]" as gifts. One for my mom & one for my sister. I have been trying to reach "[redacted]" & DealChicken about the vouchers. [redacted] NEVER has returned any of my calls, my mom's calls, or my sister's calls. Nor has DealChicken. At first it was to schedule appointments with [redacted], but then the calls were to DealChicken to make a complaint about [redacted]. DealChicken has an automated message claiming they are too busy to take the call & asks you to leave your contact information so they can return your call. It never happened. This was a scam all the way around. I wasted my money & would NEVER recommend [redacted] OR DealChicken... EVER. WHAT A SCAM!!!Desired Settlement: For customer support use this Certificate ID #: [redacted], [redacted]Purchase total: $94.00 (Each Voucher $47.00)

Business

Response:

Good Afternoon,

Review: Cannot use travel voucher and requested refund and was told to contact the vendor. The vendor advised me that they had not been paid by Deal Chicken and that they have had this issue in the past. This is a lot of money and because my circumstances have changed since the original purchased I would like a full refund. I realize that they have a 14 day refund policy but there is always an exception.I don't feel that Deal Chicken should keep all my money!!!!Desired Settlement: FULL REFUND

Business

Response:

Good Afternoon [redacted],

Review: I purchased a discounted service through this online "deal" website, Deal Chicken. The purchase was for hair salon services that I wished to have done before a vacation. I attempted to contact the salon repeatedly and left three different messages for a return call. I never received any response at all from this salon. I contacted Deal Chicken to report this and to request a refund of the $40. I had paid for the "deal". The stated policy on their website is that refunds are available up to 14 days following purchase. I made my request after five days. Their response was that they need time to contact the merchant to attempt to resolve the issue. In the meantime, I left for vacation without receiving the desired services. Upon my return, I received an email stating the merchant wished to make it right and that I should contact the salon to schedule. I did attempt to contact the salon again and again was unable to reach anyone. I received an email from the salon asking me to provide them with my phone number so they could call me. I replied with my phone number and now that it is 14 days later, I have yet to hear anything. Deal Chicken refuses to refund the money now because the merchant wanted to resolve and too much time has passed.Desired Settlement: I just want Deal Chicken to honor their policy for refunds and I'd really like to see them stop promoting the salon, [redacted].

Business

Response:

This has already been refunded.

Review: I bought 2 vouchers from dealchicken.com. When going for my appointment with the dealchicken.com voucher the business was out of business. I called dealchicken.com and of course no one was there to answer phone calls for business hours in the western states. They close at 2 p.m PST.

The next day early I spoke to [redacted] with dealchicken.com explained the situation. I advised [redacted] the business was no longer operating and asked for a refund. I advised her that the credit card (debit card) had been compromised by a business and could not receive refunds

She tried to tell me the card could accept a refund. ([redacted] promised to call me back that day with a reference number for a refund! [redacted] never bothered to call me back.)

I called [redacted] bank (my account holder) and they assured me that the old compromised card COULD NOT receive refunds. That I should provide the business with the new card information. (Which I had tried to do with [redacted] during our phone conversation.)

I emailed dealchicken.com my new and correct credit card information. From day one I informed them the card number they had was no longer valid!!

Then the next day I get an email that the refund was issued to the old card number.

I called dealchicken.com and received terrible customer service from a representative ([redacted]) and a manager named [redacted], they could not understand why I was upset!!

I think dealchicken.com is trying to stall sending me my refund, collecting interest on my money.

They are very nice when you are giving them money for vouchers. But when the business is no longer operating, the attitude and the refund

process is a joke!! Dealchicken.com takes your money right away out of you account... but try getting them to put your money back into your account especially when giving them all the correct information from DAY ONE!Desired Settlement: Refund should be credited to the correct account with-in 24 hours!!!

Business

Response:

Hi [redacted],

Review: I ordered [redacted] Bands for my husband and me. On August 2, 2014, our credit card was charged $87.90 for the bands. After they arrived, I struggled to get them to sync with my smart phone. Finally, I called the company for help. From them I learned that these bands aren't compatible with the [redacted] phone that I have. I asked if I could return them and was told that I could. I should return them to the retailer from whom I got them. Since Deal Chicken had received the money for them, I assumed that that retailer would be Deal Chicken. I attempted to contact them using the number that was next to their name on the credit card statement from our bank. I was told to leave a message on the voice mail and then told that the voice mail box was full. I then unsuccessfully tried to gain contact information online. Next I called Revdex.com and was given three numbers to try. The first two said that no agents were available to talk to me. The last one (###-###-####) told me to leave my name and e-mail address. That was on 9-4-14. On 9-23-14, I received a call back. The woman told me that Deal Chicken won't allow me to return the bands. She spoke too fast for me to understand all that she said. I asked her to please slow down, but she continued in the same manner. I asked her to please repeat what she had said more slowly, but she wouldn't do it. She simply told me that I can't return them to Deal Chicken. She said something about it being a final sale. I have uninstalled the apps for Deal Chicken on both my phone and tablet. I've blocked their address on my e-mail. I will never buy anything from them again. Both their business practice and customer service is appalling.Desired Settlement: I want to be able to mail back the [redacted] Bands and have a refund made to our credit card.

Business

Response:

Good Afternoon,

Review: I purchased a voucher for a restaurant $50 worth of food for $25.00 in 2012. I put the voucher (#[redacted]) aside and forgot about it. Recently I read that the establishment where the voucher would be honored had closed its doors as of April 30 2014. I contacted Deal Chicken by e-mail on May 8th and requested a refund of my $25.00. They refused.Desired Settlement: They must refund my $25.00.

Business

Response:

Good Afternoon,

Review: I purchased a deal from this company and I'm having a hard time redeeming the deal. I followed the instructions but for some reason they never contacted me to complete the process to redeem my voucher. I contacted dealchicken directly to get assistance but they couldn't get a hold of the company and couldn't even locate a good working telephone number for [redacted]. One of the dealchicken rep instructed me to email [redacted] again and send her a copy but I never heard back from her. One of the rep stated that she couldn't get a hold of [redacted] so she will just refund my money. I told her that I'm not looking for a refund because I need the deal for a reason. I planned a trip to Lake Tahoe w/ my kids already and my vacation is already approved in July.

Deal is for 3 day, 2 night vacation to Lake Tahoe voucher [redacted]Desired Settlement: I would like to request dealchicken to replace my deal by providing 3 day, 2 night hotel/vacation to Lake Tahoe if they're not able to help me redeem my voucher from fun time travel shop. I'm a single mom of 3 and I look for deals like this to be able to take my kids to places because I can't afford to pay full price. Just like what I mentioned above I already planned our trip in July 4,5,6. I'm not looking for refund at all. I really need this deal.

Business

Response:

Unfortunately businesses sometimes go out of business which it looks like we found out is what happened with [redacted] just a few weeks ago. We have processed a full refund plus $5 DealChicken credit to this customers because of the inconvenience.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted]

Date: Wed, May 29, 2013 at 1:15 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Per report dealchicken is stating that [redacted] closed their business weeks ago. I don't understand why they're saying this now while I contacted them back in Feb to try to redeem my deal but all they could tell was they can't find a contact number for them, which doesn't make sense because they advertised for that company and they shld have a contact number for companies that they're advertising for. I hope you can help me have deal chicken provide a replacement for my deal. Pls advice what should I do next to make this happen. Again I'm NOT seeking for refund. Thank you very much for your time.

Regards,

Business

Response:

Hi [redacted],

Review: I tried to buy a voucher for my husband to take a biplane ride on his birthday. I never received notice that this purchase had gone through from the company. I became aware of the actual purchase when the charge appeared on my husband's credit card bill. That I find unusual in itself because whenever I've done business with DealChicken.com , I always used my own credit card and I received immediate notification that the purchase went through. When I saw the purchase was made I tried to print out the voucher and was unable to get a readable copy, so I sent an email to the company requesting help on 9/25/14. I also called [redacted] Tours, the company who provides the actual service. I was informed that I couldn't book a biplane ride because he didn't fly unless he had two. The deal on DealChicken never mentioned this.Today, I received about 20 email notifications that my message was not able to go through, so I tried contacting the company using the phone number provided on the credit card bill. The recipient was voicemail. I'm not sure where to go from here, which is why I am seeking your help.Desired Settlement: Same as Desired Settlement

Business

Response:

Good Afternoon,

Review: I purchased a half-off deal as advertised through the DealChicken site for a restaurant. The restaurant went out of business before the deal expired. I have had too many communications with this site trying to rightfully collect my money back, more than I can count, and all contacts have proven extremely ineffective and frustrating. I began by requesting a refund in the form of a credit to the credit card that I used for the purchase. They told me that they can't and won't give me my money back per their policy. I proceeded to go to the Terms and Conditions portion of their website and copy and paste the language in it back to them in an email, which stated that money would be refunded in the original form of payment if a business closed before the deal was able to be used. They replied back and said that their policy had changed and that a refund was only allowed if it was requested within 14 days of the purchase. I went back to their site, and they had literally changed the language to reflect this after I sent them them the policy on which I based my purchase and original email. They finally, through more struggle, gave me a credit on my account with them, which was not satisfactory to me since they weren't honoring their refund policy for me. Recently, less than six months after this debacle, I unwisely decided to make another purchase for a deal on their site. I tried to use my credit against the purchase, but it was nowhere to be found in my account when I logged in. After wasting even more time to complain again, they told me that the credit had to be used within 180 days. Firstly, it was within 180 days, and secondly, I have email proof from my last communication with them that the credit wouldn't expire for five years. They then told me that they changed their policy again subsequent to the original credit issuance to me and that the credits are being changed to 180 days, yet they first forced them to expire on my account, so they didn't exist at the time that I made this other purchase. They still aren't on my account, which shouldn't even be relevant since I should have received a refund in the first place. I have wasted a ton of time and effort as they have multiple times now changed their policies retroactively and applied them however they so desire, always to my detriment. I just want my simple refund that is rightfully owed to me.Desired Settlement: I want my refund back on my credit card of original purchase, as was stated in the terms on their site both when I made the purchase and when I made the original communication to receive it. They also need to improve their terrible customer service.

Business

Response:

Hi [redacted],

Review: I purchased an item from Dealchicken, it was supposed to be $39.95 with the coupon code I used, it went through for that cost, and my credit card was initially charged for that cost. Later, they charged me an extra $5, the cost without the coupon code, which I never authorized. The company admitted the error, but is only willing to give me a credit to their business, as opposed to a refund for the amount the overcharged me. This is the second time they overcharged me for a purchase, out of two purchases from them, so I do not want a credit to their business, as I will not be buying from them again.Desired Settlement: I want the $5 difference credited back to my credit card, not a store credit. I would also like the record on the Revdex.com website that this company overcharges customers without their permission.

Business

Response:

Here are the facts, as they have already been explained to **. [redacted]:

Review: On December 1, 2013 I purchased two gifts through an offering on Deal Chicken. The company offering the "deal" was [redacted] Jewelry. I ordered 2 bracelets for $22 each, totaling $44. After much stalling and several emails, on January 8, 2014 [redacted] Jewelry informed me that they wouldn't be able to fulfill the order, as they had an overwhelming response to their "deal". They suggested contacting Deal Chicken to receive a refund, which I did, attaching the receipts and emails from [redacted] Jewelry. Deal Chicken never even responded. I also contacted [redacted] Jewelry, to no avail. On March 3, 2014 [redacted] Jewelry emailed me that they had cancelled the order. I have been charged $44 and received no product or refund.Desired Settlement: I would like whichever company received the $44 from me to refund the money.

Business

Response:

Good Morning,