Clipper Magazine

Review: I purchased a travel voucher for an eight-day/seven-night resort get-away on April 19, 2012 with a three year period for redemption. I was charged $99 for this certificate. In February of this year, I began the attempts at redeeming this voucher for a get-away in June of this year, actually for my honeymoon. I have been tossed around different websites such as [redacted], [redacted], in addition to the root website of dealchicken.com. You cannot reach a human at the customer service line. You have to leave a voicemail. I have called the National Travel/Golf Director, [redacted], who has a FULL voicemail box. I have called [redacted] Area Director [redacted] who referred me back to the 800# saying he couldn't help me. I have called [redacted] Area Director [redacted] who I spoke to once and he said to give him a couple of days to work on it. That was nearly a month ago. The rest of the time I reach voicemail. I thought this was a great deal but it is a rip-off and now I am out that money. I receive e-mails that says "fax the reservation form and someone will contact you" which I did and no one contacted me. Send the serial number, send the voucher number, all of which I did and absolutely no one contacts me. I'm afraid that I'm probably not the only one that has happened to either.Desired Settlement: At this point, I don't trust this merchant anymore and the parent company, [redacted], needs to know that Deal Chicken is ripping people off by selling phony travel vouchers that you can't redeem yet they charge your credit card anyway!!

Business

Response:

We have provided this customer with a refund on 3/20, here is the proof:

Review: I ordered a MP3 player on December 7, 2012, followed the procedure to order from them and waited at least 6 weeks before I contacted the company. I still do not have the MP3 player.Desired Settlement: I would love to have the MP3 player, and I was going to use it with my workout sessions, but if they cannot produce the MP3 player, then I will accept a refund.

Business

Response:

We processed this refund on 3/28. Here is the proof:

Review: DealChicken sold vouchers to [redacted] Diner located at [redacted]., MI [redacted] ###-###-#### which the merchant will not honor the terms of. Payment was made to DealChicken but they refuse to provide assistance or refund. The merchant, [redacted] Diner, has a contract with DealChicken not with the consumer that bought something from DealChicken. The merchant, [redacted]'s **, stated that I must get a refund from DealChicken for my purchase price because it was bought from them not from [redacted]'s. This is a deceptive practice of entering into contracts with consumers and then neither party (DealChicken or [redacted]'s) needs to make the consumer whole on the purchase. Since the purchase was made with DealChicken and not with [redacted]'s DealChicken should stand behind the $12.00 paid for voucher [redacted].Desired Settlement: Since the purchase was made with DealChicken and not with [redacted]'s DealChicken should stand behind the $12.00 paid for voucher [redacted].

Business

Response:

Good Afternoon [redacted],

Review: I've asked repeatedly, for Savvy Shopper to remove my address from their mailing list. I am signed up with the mail preference service and have opted out of all such mailings.

I do not want my mailbox cluttered with junk mail. I get these mailings constantly. They instead address mail to "Valued Reader at" or "Current resident".

Enough. Remove me from your mailing list permanently.Desired Settlement: Stop mailing junk mail to my home. Waste of paper and not welcome.

Business

Response:

I have made out mailing manager aware of the request to have this adress added to the do not mail list.

There are times when certain mailings/products go out without address' on them and the postal system then distributes the pieces in the areas to every home until they run out. We apologize for any inconvenience this may cause but assure you that this specific address has been added to the do not mail list.

Review: I submitted a previous complaint, I never received a satisfactory response from the business. I am also yet to receive the product I ordered.Desired Settlement: $5 refund that they overcharged me.

Business

Response:

This merchant emailed [redacted] today letting him know he should expect to receive the product tomorrow. Hopefully it arrives then, otherwise we can always help him receive his product by reaching out to the merchant on his behalf.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: In Sept 2012 I purchased 5 Lanyards for Christmas gifts. I received the certificates and requested the lanyards. I did not recieve my lanyards by Christmas. After Christmas I called Deal Chicken. The representative apologized and said he needed to review further and call my the next day. I agreed to speaking to them the next day. I never heard back from anyone from Deal Chicken. In early March I contacted Deal Chicken via their help website asking for a refund for the 5 lanyards. I was contacted 9 days later and was told she would give me a Deal Chicken credit to make another purchase. I replied and asked for a refund to my credit card not a deal chicken refund because I no longer want to use Deal Chicken. She said I have 5 years to use the credit. I asked to be transferred to a manager. Again I have not heard from Deal Chicken for 11 days. I do not want to use this company and just want all my money back.Desired Settlement: Give me a full refund for all purchases made and not yet redeem. I do not want anything to do with them anymore.

Business

Response:

Hi,

Review: I purchased a birthday party through DoubleTakeDeals. The deal said that the party was for up to 12 children ages 6 and up. I e-mailed them twice to book the party; I finally had to call and when the person answered the phone he stated that the party was "too juvenile" for 12 year olds. He said that I should ask DoubleTakeDeals for a refund since they wrote the advertisement. I went to the DoubleTakeDeals webpage only to find the exact language "for ages 6 and up" posted there. I very carefully researched this company's advertisement prior to booking the party and used this as a guide for appropriate activity for the kids. He referred me to a regular party priced at $43.00 per person "with a credit for the $125.00 I paid". I think this is a bait and switch advertisement. I would like my money refunded.Desired Settlement: I would like a refund of $125.00 which is the price I paid for the party. I have not utilized the services yet, so they have not incurred any costs.

Business

Response:

We initiated refund for $125.00 on 2/26/2013, so it’s likely already back on her card ending in 0237.