Clipper Magazine

Review: I purchased a deal from dealchicken.com 3/26/13 for a manicure/pedicure from [redacted]. I attempted for 3 days to reach the salon to schedule - they did not answer phone, emails. Finally, I got a response from email where the owner of salon wanted my dealchicken voucher number before she would even schedule me. Since it all seemed very unprofessional (and shady) I emailed dealchicken and requested refund. SInce I was in the time frame for the refund, they said they would refund my money. I waited over a month, then contacted them. There was never a credit back to my bank account. My bank [redacted] verified this. I sent an email to dealchicken in May asking about the refund. Their agent ([redacted].) stated it was refunded, that they had a confirmation number. I called my bank again, plus reviewed my bank account from April - June, neither of us found a refund credit. I then emailed dealchicken AGAIN, their agent [redacted] simply stated "the money has been refunded please contact your bank". I even suggested that perhaps we should verify they have my credit card number correct, but never was any sort of assistance offered at all. My bank, [redacted], can verify that this money was never received. I offered my bank phone number when I sent the emails to this merchant. I also advised that the merchant, whom I purchased the deal for, has numerous complaints for not scheduling appointments or being unavailable after she collects the voucher. The merchant had a message on her answering machine stating she did not allow messages on her phone, that you had to text or contact her through email.

I have done numerous purchases with other daily deal sites with no issues. I just want my $25 returned as I was well within their refund time frame AND I never received any service for my money.Desired Settlement: I want a refund of my $25. If they are unable to process this through my credit card (I now have a new card that is not the same I used with the original purchase) I would like a check sent to me in 10 days or less. I have been beyond patient and I feel their customer service was not acceptable on this matter.

Business

Response:

Hi [redacted],

Review: Company needs to rethink their customer service with their DoubleTake Offers division.

DoubleTake Offers has a policy to respond to customers within 48 business hours, which really means it takes up to 6 days for them to respond. There is nowhere on their site that states that. Instead it says to send an email and it will be replied to promptly. (really- 6 days?)

I am also a little dismayed that when I originally contacted DoubleTake Offers to find out if my certificates were used, they told me that I should contact the merchant since they are just an advertiser (i.e. take your money) and can't confirm positively what was redeemed or not.

I have used various coupon sites and DoubleTake Offers seems to be the only establishment that has no checks and balances in their system. They don't even bother sending an email to let you know the certificate that you purchased from them is expiring soon, even though they have that information from the initial purchase.Desired Settlement: I had requested a refund on 4 certificates that were not redeemed. I am tired of going back and forth on emails that take 6 days for them to reply to each one. I had tried calling and no one had answered their phone.

Business

Response:

Good Morning [redacted],

Review: I purchased a birthday party through DoubleTakeDeals. The deal said that the party was for up to 12 children ages 6 and up. I e-mailed them twice to book the party; I finally had to call and when the person answered the phone he stated that the party was "too juvenile" for 12 year olds. He said that I should ask DoubleTakeDeals for a refund since they wrote the advertisement. I went to the DoubleTakeDeals webpage only to find the exact language "for ages 6 and up" posted there. I very carefully researched this company's advertisement prior to booking the party and used this as a guide for appropriate activity for the kids. He referred me to a regular party priced at $43.00 per person "with a credit for the $125.00 I paid". I think this is a bait and switch advertisement. I would like my money refunded.Desired Settlement: I would like a refund of $125.00 which is the price I paid for the party. I have not utilized the services yet, so they have not incurred any costs.

Business

Response:

We initiated refund for $125.00 on 2/26/2013, so it’s likely already back on her card ending in 0237.

Review: In Sept 2012 I purchased 5 Lanyards for Christmas gifts. I received the certificates and requested the lanyards. I did not recieve my lanyards by Christmas. After Christmas I called Deal Chicken. The representative apologized and said he needed to review further and call my the next day. I agreed to speaking to them the next day. I never heard back from anyone from Deal Chicken. In early March I contacted Deal Chicken via their help website asking for a refund for the 5 lanyards. I was contacted 9 days later and was told she would give me a Deal Chicken credit to make another purchase. I replied and asked for a refund to my credit card not a deal chicken refund because I no longer want to use Deal Chicken. She said I have 5 years to use the credit. I asked to be transferred to a manager. Again I have not heard from Deal Chicken for 11 days. I do not want to use this company and just want all my money back.Desired Settlement: Give me a full refund for all purchases made and not yet redeem. I do not want anything to do with them anymore.

Business

Response:

Hi,

Review: I submitted a previous complaint, I never received a satisfactory response from the business. I am also yet to receive the product I ordered.Desired Settlement: $5 refund that they overcharged me.

Business

Response:

This merchant emailed [redacted] today letting him know he should expect to receive the product tomorrow. Hopefully it arrives then, otherwise we can always help him receive his product by reaching out to the merchant on his behalf.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: I've asked repeatedly, for Savvy Shopper to remove my address from their mailing list. I am signed up with the mail preference service and have opted out of all such mailings.

I do not want my mailbox cluttered with junk mail. I get these mailings constantly. They instead address mail to "Valued Reader at" or "Current resident".

Enough. Remove me from your mailing list permanently.Desired Settlement: Stop mailing junk mail to my home. Waste of paper and not welcome.

Business

Response:

I have made out mailing manager aware of the request to have this adress added to the do not mail list.

There are times when certain mailings/products go out without address' on them and the postal system then distributes the pieces in the areas to every home until they run out. We apologize for any inconvenience this may cause but assure you that this specific address has been added to the do not mail list.

Review: DealChicken sold vouchers to [redacted] Diner located at [redacted]., MI [redacted] ###-###-#### which the merchant will not honor the terms of. Payment was made to DealChicken but they refuse to provide assistance or refund. The merchant, [redacted] Diner, has a contract with DealChicken not with the consumer that bought something from DealChicken. The merchant, [redacted]'s **, stated that I must get a refund from DealChicken for my purchase price because it was bought from them not from [redacted]'s. This is a deceptive practice of entering into contracts with consumers and then neither party (DealChicken or [redacted]'s) needs to make the consumer whole on the purchase. Since the purchase was made with DealChicken and not with [redacted]'s DealChicken should stand behind the $12.00 paid for voucher [redacted].Desired Settlement: Since the purchase was made with DealChicken and not with [redacted]'s DealChicken should stand behind the $12.00 paid for voucher [redacted].

Business

Response:

Good Afternoon [redacted],