Clipper Magazine

Hello [redacted], Thank you for contacting LocalFlavor. In looking into this matter it looks like you have already spoken with a member of our management team via our Customer Support inbox. As [redacted] has tried to explain to you, per this certificate the merchant has stated that, "One...

certificate per table regardless of separate checks. Must be used in one visit. Limit one certificate per visit. No cash or credit back. Must be used in one visit." This certificate is not good for a carry-out purchase. The merchant is willing to honor the certificate however, and because that is the case LocalFlavor is not able to issue a credit card refund of site credit.I have attached your previous correspondence with [redacted] below:[redacted]We apologize that you are not satisfied with this decision, however we have to take both our customers and our merchants into account when writing deals and upholding our policies. Regards, LocalFlavor Management Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I already reached out to the manager over at Laser Tag and he was more then helpful to me.  Your customer service department (the first woman I spoke with) would not even put me through to a manager or supervisor. Seeing as you are unwilling to do anything for me, I will be sure to spread the truth about this incident and how customer service treated me.  Why don't you pull the phone log and listen to the actual conversation...I am sure you would be as appalled as I was/am.  Without customers, you have no business and with customer service such as I experienced with the first phone call, in my opinion, your business has no business even being in business....how's that for a resolution?
Regards,
[redacted]

Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.)...

On Step 2 you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The issue may have been unique as the certificate was attempted at my first visit to the [redacted] location soon after the Buford location closed and staff may have not yet been informed.  As my initial request regarding was put in over a month ago April 24  " Thank you for contactingLocalFlavor! Your request ([redacted]) has been received and is being reviewed by one of our Consumer Loyalty Coordinators."without any resolution, I would appreciate LocalFlavor's offer for site credit for the certificates so I can purchase with certificates with addresses that match and will not have the potential for issues redeeming.  While I appreciate the expedited response to the Revdex.com complaint I am still concerned about standard customer support as 1 month window is should be plenty even with high traffic.
Regards,
[redacted]

Good Evening [redacted], Thank you for contacting us about this. In looking into this we apologize for not providing the reply as you were promised. Because of this we have submitted this deal for a refund. Your originally paid $10.00 by credit card and $35.00 by site credit. This is how your...

refund will come back to you. Please allow up to 14 days for the credit card amount to process back to you. Your credits however are available immediately. Please let us know if there is anything else we may do to further assist you as we are happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon, Thank you for trying to contact DealChicken. I have search all of our databases and we have no record of ever speaking with you. We do understand that there was an error in this deal and we are honoring refund requests for those persons who are experiencing compatibility issues...

with their devices. Please allow approximately 5-7 business days for the refund to be completely processed back to your banking establishment.Kind Regards, Jamie G[redacted]Consumer Loyalty Supervisor.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:the business agreed to credit my account by $25.00. This was because the company (Deal Chicken) posted an erroneous expiration date on their website for the voucher that I purchased from them. Due to the expiration date being wrong, the vendor would not accept my voucher and I lost my money. After complaining to Revdex.com, my account was credited by Deal Chicken. The money was there the first day that I checked in January. However, it is no longer on my account. My balance reads 0. Where are my credited funds?
Regards,
Anne Ferrari

Good evening [redacted], Thank you for contacting LocalFlavor. We're sorry you were unable to use the deal that you purchased. We've gone ahead and refunded you back to the card on file. Once vouchers are refunded, we can not reissue or reverse the process. Please allow up to 14 business days...

for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I tried to contact the company using their website, but  was not able to get it to accept the emails I sent. It is easy to blame the customer with the oversight of mail going into Spam, but I always check my Spam folder before deleting and there was never anything received from DealChicken. I purposely was looking for this receipt so I could book the biplane flight. When I didn't receive it I assumed the sale had not gone through. Also, since I never received receipt of the order, I had no option of canceling the order within what they are stating is a 14 day window of time.  Without receiving this vital information there is no way I could respond in the way they have set as their standard. When I have purchased from them before I have had all the "fine print" available concerning vouchers and was able to call the service company to arrange the service and make sure it was doable. This is the first time I've had any problem with DealChicken and would like them to consider the circumstances involved in this specific experience. Besides being disappointed that I am unable to give this trip to my husband for a birthday present, I also find it absurd that this company is stating that they are unable to refund the $99 because I did not meet their criteria.
Regards,
[redacted]

We have notified customer a refund is being processed to the credit card used to make the purchase.

Good Morning [redacted], Thank you for contacting LocalFlavor. We apologize for the delay, however are happy to assist in any way that we are able. In regards to the issue that you are experiencing with [redacted], we were not aware of it. The last information that we received from the [redacted] location was that they would be accepting of all certificates from Ponce, Buford, and [redacted] locations. I have our Merchant Support team on this as I am typing this. What I can do now; if you would not like to wait for a response I would be more than happy to provide you a site credit for the price paid for each of your certificates that are unused, or you may wait to find a response from our Merchant Support team which could take up to five business days. The option is completely yours, we are again happy to accommodate any way that we can. Kind Regards, LocalFlavor Consumer Loyalty Management

Good Morning, Ma'am you may be confused. We have honored your request for a refund, as stated in our last correspondence. Please allow up to 14 business days for it to process through. Kind Regards, LocalFlavor Consumer Loyalty Management

Good Morning [redacted], Thank you for voicing your opinions and concerns. Unfortunately at DoubleTakeOffers we handle a lot of business in our Consumer Loyalty department , which does include; but is not limited to our website, merchants, print ads, and other printed material. In saying this,...

this is why we ask for 48 business hour turnaround time for our email responses or you can contact us directly at ###-###-#### Monday thru Friday 9am to 5pm EST. To further address some of your issues we do not offer certificate expiration emails as you do have the availability to access your account via the web or by mobile app 24 hours a day 7 days a week thus allowing you the opportunity to view your purchased vouchers at any time. I have taken the opportunity to look into the four certificates you are requesting a refund for and regrettably these certificates are not available for refund as the merchant was honoring during the promotional period and the vouchers have become expired. Per our Refund Policy and Terms of Service that you agreed to when purchasing these deals once the certificates have expired DoubleTakeOffers will not longer issue a site credit or refund. I have attached a screencast for you to view below.[redacted]I apologize if this is not the resolution you are looking for today, however we will not be extending a site credit or refund for these certificates as DoubleTakeOffers and the merchant has withheld our end of the agreement.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did not request a refund for [redacted] Restaurant.  As communicated in request #[redacted] submitted to your company back on 12/04/2014, my request was as follows "Request: Please return and credit me back for the 2 certificates for
[redacted] & [redacted] My wife and I have
tried to visit the restaurant twice within the last 2 months. About a
month or month and a half ago we went and they had a paper in the window
that they were closed for remodeling w/ no posted date of reopen. We
attempted to go again last night (12/03 @ 7pm) and they were closed with
no posting on the doors. It appears that they have gone out of
business."You have confirmed that the restaurant in question for both noted certificates has gone out of business, and per your return policy I am due a refund.  Yet, quoting a certificate not even in question, you are denying 50% of my refund due.  I have been seeking resolution for this since 12/04 and had escalated via request # [redacted] on 12/09, and was told by your representative Christina D[redacted] I would receive direct supervisor contact as a follow-up, which I still (as of 12/22 @ 2:00pm ET) have not received.  I have no desire to continue to do business with you company as a result of the on-going ineptitude of your customer service team (further exhibited by your reply to this Revdex.com case).  As communicated in both of the cases filed with your company (requests #[redacted] & #70338) and in this Revdex.com dispute, I am requesting a REFUND of funds paid; a "site credit to your DoubleTakeOffers account" is not a sufficient resolution as it does not comply with your return policy and, as communicated, I have no desire for conducting further business with your company.
I have copies of all correspondences if further validation is required.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:On your own email back to me it shows the thread count you that is advertised. Also, this is what I received from the Revdex.com when I complained about the business -Case ID#: [redacted]Business Name: [redacted]The Revdex.com has made several attempts to contact the business regarding the above referenced case. We regret to inform you that we have not received a response from the company. Your case was closed out as unanswered, and it will be reflected on the company's business review. Additionally, it may negatively impact the company's rating.You may wish to pursue this matter via other means: -The Illinois Attorney General's Office at ###-###-####-The Department of Consumer Services (Chicago residents only) at ###-###-####-Small Claims Court at ###-###-#### (Cook County) or ###-###-#### (Winnebago County)-Possible legal action with an attorney of your choiceIf the company has contacted you in the interim, please notify the Revdex.com immediately.
Basically, I think the Deal Chicken needs to research the companies they are promoting. This is unacceptable. Consumers are misinformed of products sold on Deal Chicken. No need to respond back with anymore emails as it is going no where, it is just unfortunate. I will make sure that I personally don't ever go through Deal Chicken again and will also let others know about the issues I have had with the false advertising and the product I actually received.Regards,
[redacted]

Good Evening. We were able to locate your reference ticket with DoubleTakeOffers. You did purchase this certificate from DoubleTakeOffers directly, it was simply a deal that was being featured on the site from our sister company, DealChicken. In finding your reference ticket we see that you are...

currently working with one of our representatives and they have asked that you allow 5 business days to get to the bottom of this situation.  We are currently on Day two of this process. Please allow the full 5 business days for us to be able to accurately get you a resolution for your issue. Because it is outside of our 14 day no-questions-asked policy we have to allow the 5 business days to refund we find that there was an issue with the deal. We are working on this and thank you for your patience. The representative will have an update for you shortly. Thank you, DealChicken Consumer Management

we have gone ahead and emailed a pdf copy of the customer's certs to them so they can print them.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have no purchased a deal through his company before or after purchasing this particular deal. There is a) nothing that I am interested in and b) why would I even want to deal with a company with such poor customer service.Again, I want a refund of my $30 NOT a credit that I will NEVER EVER use....... 
Regards,
[redacted]