Clipper Magazine

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I had an appt scheduled with the merchant and ended up in the hospital so I had to cancel. The deal then expired. I would like a refund. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  From: [redacted] <[redacted].net>Date: Mon, Apr 20, 2015 at 8:00 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] hours after this message Local Flavor has issued a credit to my account.  After three attempts to resolve the issue, it took a complaint to the Revdex.com. Thank you for your assistance. [redacted]

Good Afternoon [redacted] We apologize that you have not been able to get in touch with [redacted] Getaways. They are not out of business, we have simply cut ties as business partners. The reason we can not refund the tax amount is because we did not take these monies in, which has been...

explained to you by our representative. I have attached a screencast of this for you to view.[redacted]And you were aware at the time of purchase that you would be dealing with [redacted] Getaways as it is stated in the redemption instructions on your certificate. It is also noted that for all questions you should contact them directly. I have attached a screencast of this for you to view.[redacted] Unfortunately, this matter is between you and [redacted] Getaways as we have refunded you for your purchase from us. [redacted]Regards, LocalFlavor Consumer Loyalty Management Team

We're sorry you were unable to use the deal that you purchased for the Springboro location. We've gone ahead and refunded $10 back to the card on file. Once vouchers are refunded, we can not reissue or reverse the process. Please allow up to 14 business days for the funds to appear back on your...

card.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Like I said before, your salesman Ryan knowingly agreed to reduce my rate to run advertising with Clipper magazine again and now for Ryan to save face, he is denying what he agreed to. I will personally contact every HVAC contractor in this area and all your advertiser's in the local Clipper Magazine and let them know what kind of business Clipper Magazine runs and I will let the website Rip Off Report know that I was ripped off by Clipper. I will try my best to let what happened to me at Clipper be known throughout the whole upstate of SC.
Regards,
[redacted]

The customer was set up to pay their balance on a payment plan to pay off balance.  We did not receive payment and the customer was sent on to a third party for non payment.  Any further communication to reconcile the balance needs to be with the third party collection at this time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It has been stated that I chose to take the credit given to me from Deal Chicken.  It clearly states in the "screen cast" messages enclosed in the last reply from Deal Chicken that I was offered the credit- I did not request a credit.  I requested a refund!  I understand I am not going to get anywhere with them, they have said they will not issue a credit to my credit card- even though they were able to in May/June for $594...  But suddenly they have no way to refund my credit card.  I am upset with their customer service, I will be sure to share my experience with their terrible customer service to friends so they do not end up with the same problems I have!  Thank you for taking the time to listen to my complaints with Deal Chicken.  If it prevents one other person from wasting the time I have, then I will be satisfied.  
Regards,
[redacted]

We apologize for any misunderstanding and the fact that you did not hear back from our VP, Rob B[redacted].  Mr. B[redacted] has been out of the office for an extended period of time and was unable to return your call.  We regret any inconvenience incurred by you due to any misunderstanding.
 
We know that you stated you would like to move forward with the remainder of ads on your IO.   We prefer to exercise our right to cancel the remainder of the Insertion Order.  See the Cancellation/Termination Section of our Terms and Conditions that reads: “Clipper reserves the right to terminate any insertion order in part or in its entirety at any time with or without cause.”
 
We will credit the remaining balance on your account of $220.50. Consider this your notice of cancellation for the ads scheduled to mail in November 2014, February 2015 and March 2015.
A statement reflecting your credit will be sent for your records.
 
Please be aware we will not tolerate any disparagement of our company and may explore our legal rights if any disparagement should occur. 
 
 
Donna M[redacted]  |  Collections Manager  |  Clipper Magazine® A [redacted] COMPANY
ph: ###-###-####  |  fax: ###-###-####   [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The paid value for the certificate was only $5.00.  I purchased the certificate valued at $25.00.  I cannot take my family there for $5.00.  I do not want to use $5.00 at the location.  I want my money refunded.  I Paid for a $25 certificate that was supposed to be able to be used from 9/6/15-3/5/16 however, the business wasn't opened from December until March 11th so basically I couldn't even use certificate for 3 1/2 months that it was supposed to be honored.  When I contacted Local Flavor I was told I could still use promotional ($5.00 value) even though the $25 was expired.  THIS IS NOT what was paid for and advertised!  You can say something is valid for x amount of days then change that by over half and say "OH well you can still use $5"  I just want a refund for FALSE ADVERTISING.  I paid for use between 9/6 - 3/5 NOT from 9/6 - until mid December!  If they get away with this they can continue doing this to thousands of people with different certificates.  It's not right.
Regards,
[redacted]

a refund cannot be provided. In accordance with our refund policy we are only able to issue a site credit to your LocalFlavor account. This is because all purchase information is expunged from our database 180 days after the original date of purchase. This procedure is for your security and...

identities' protection. Furthermore, we do not provide paper check reimbursement. LocalFlavor is more than happy to place the amount of the original price paid on your account for future purchases. This is the only option for reimbursement at this time.Tell us why here...

We're sorry you were unable to use the
deal that you purchased. We've gone ahead and refunded you back to the
card on file. Once vouchers are refunded, we can not reissue or reverse
the process. Please allow up to 14 business days for the funds to appear
back on your card.
If you...

have any other questions please reply back to this email, we would be glad to help.

I am responding to the query from [redacted] at the Revdex.com I...

have not had resolution with clipper magazine as promised on their response to the complaint they offered originally to return my money when I file the complaint they offered me credit on their website and my response was no I wanted my money back because I no longer want to do business with them I have never heard from them since I did email them and I called and left messages and I last told them I was going to go ahead and file a second Revdex.com complaint right before you contacted me so no it is not resolved and I have not received either the refund or credit on their site what I want is my money back as requested and as promised. thank you [redacted]

Good Afternoon [redacted], We apologize for the delay. We do answer all of our emails in the order in which they are received and our phones do disconnect after a 10 minute wait; we are working on that. We were able to verify that this business does have new owners and is no longer offering to...

redeem these certificates. For this we were able to provide a refund. The refund is only able to be provided in site credits because after 160 days from the date of original purchase our Finance department expunges all purchasing data from our systems for our customers security. We apologize for this however the $15.00 in which you paid for the deal last May has been added to your account and is available for use immediately. Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint:...

[redacted]
I am rejecting this response because:the coupon/deal wasn't expired at the time I tried to use it. The issue that I have here is that the business itself is operating in a questionable manner. As a consumer, I had no knowledge of this when I purchased the coupon/deal. 
Regards,
[redacted]

[redacted],We delivered to you the advertising that was agreed upon in the contract that was authorized. We have the right to pull any ad contracted for non payment issues.  Thank you for meeting your obligation with your account now paid in full. While we are empathetic to your feelings, but there is not a free ad that is due to you. Thank youClipper MagazineCollections Dept.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I simply want my money returned to me. No credit! I have no interest in doing business with this company.I wont stop until I get my money back so please stop with the credit in your companies account. I don't want credit. I WANT MY MONEY BACK! CASH, CHECK, or Reimburse my Credit card.
Regards,
[redacted]

On 6-22-15 a customer service representative replied to customer email inquiry and notified customer a refund is being processed.

Thank you for contacting LocalFlavor, we apologize for the issues you have been having with the [redacted] deal you purchased. We are offering refunds at this time. We have escalated the request to my supervisor to have her process the refund. Please allow 24 business hours for her to take care of...

this. Once the refund is processed it can take 7-14 business days for the refund to post to your credit card statement.

Good Evening, Thank you for your patience. We apologize that your deal didn't work out for you. We've gone ahead and applied $20.00 to your account.Please note that credits never expire. Credits can be used towards any purchase on the site and are selected during the checkout...

process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step 2 you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.[redacted]If you have any other questions, please let us know as we would be more than happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

After speaking with Tom B[redacted] VP of sales,  there were two occasions that he did speak to the customer to resolve this issue.  He did supply the customer service needed to resolve the customers complaint (speaking to them on two occasions) regarding the ad, by offering a 20% discount and then a 33% discount.  The customer refused to accept the companies options that were applicable in this case.  The desired settlement of a full refund is not an option for resolution to this complaint.