Clipper Magazine

Review: I purchased a voucher from [redacted] Getaways via Deal Chicken. I paid $168 to Deal Chicken, which Deal Chicken did refund. When I sent the required reservation form to [redacted] Getaways per their instruction, it stated that I needed to enclose $52, which I did in the form of a money order. I have this receipt. I requested that Deal Chicken refund the $52 in my original complaint, but they refused, stating that this transaction was independent of their business. I attempted to get a refund from [redacted] Getaways by contacting them several times directly and through the Revdex.com, and these attempts were unsuccessful. Furthermore, when I let [redacted] Getaways know that I would be contacting the Revdex.com, they threatened legal action against me.

I have since located the reservation form, and the first line on this form asks for the Deal Chicken Voucher Number ([redacted]), which confirms that these two businesses are intricately linked. I would submit that Deal Chicken owes me a refund of $52 because I would not have made this reservation through [redacted] Getaways had they not lent their endorsement by allowing them to sell their services through their business.Desired Settlement: In order for me to trust the products and services offered via Deal Chicken, I expect a refund in the amount of $52.

Business

Response:

Good Afternoon,

Review: [redacted] (Area Sales Rep) and [redacted] (District Manager) came to solicit business from my restaurant and pressed me into signing a contract with them on May 2013. "We want your restaurant because you are an upscale [redacted]", they said. I clearly told them that we had our marketing plan till August and the only way I would sign contract is if I have flexible run date, which they BOTH agreed to. 3 weeks later, I received a phone call from [redacted] saying that the ad will run the next day. I explained to him how I never received the proof and I never agreed on running. He returned my call after 3 messages and said it was too late and they basically already went to press. Confused, I called [redacted] and left a message detailing how we cannot run the ad. Never received a call back. A few days later, the ad came out and was ran with WRONG ADDRESS and WRONG PICTURE and WRONG OFFERS. It was really EMBARASSING and looked UNPROFESSIONAL to say the least. The only customers (total of 3) who came and redeem our coupons were our regulars because they have been to our restaurant before, therefore, knew where we located. Then, [redacted] emailed our invoice and demanded payment to whom I EXPLAINED again how we are not paying for everything that went wrong. I then called [redacted] again and see if we can run another ad with MY pictures and MY Address; no answers. Last week, I received a letter from [redacted] stating that "There comes time when we have to report your debt to collection agency...." despite numerous attempts to communicate the problem and explanation of how we are NOT paying for that ad.

We ran our ad on Oct 2010 and the sales rep was not professional then. Both [redacted] and [redacted] assured me that they've restructured and everything will be approved by me BEFORE the ad would run. That was certainly not the case.

I WILL ADVISE ANY COMPANY AGAINST ADVERTISING WITH THIS COMPANY because they are a waste of time and money. What a joke!Desired Settlement: I will NOT pay for this invoice nor would I honor the contract.

Business

Response:

After further review of this complaint while we feel she is responsible for the total price of the ad we are wanting to settle this with [redacted] on a customer service good faith effort.There were mistakes made in the ad so therefore we will agree to credit her the total cost of the ad 678.00 for the invoice billed.We will set the paperwork in place and send her a statement when the credit is completed for her records.

Review: Bought teeth whitening pens December 16, 2013. Called them January 7, 2014 when I failed to receive anything. Told to allow 3 weeks more time since they had again contacted the merchant. Called them again today (February 3,2014) and was again told they would contact the merchant and to allow 3 days. Told them I think I gave them enough time and I want a refund.! They refused and said I must give them 3 days. I am a nurse and I work 12 hour shifts. I do not have the time to keep calling them! It takes about 15 minutes each time if they even pick up the phone. The first time in January when I called I got hung up on 3 days in a row after waiting 15minutes and never getting anyone on the phone. The phone would tell you they had other callers and your call will be answered as it came in and then after 15 minutes it said "all operators are busy, call again later". This is my first purchase from Deal Chicken and I only spent $14.95 to try them but I still hate to lose my money! I am filing this to see if you have better luck with them!!!Desired Settlement: Want either my merchandise or a refund.

Business

Response:

Good Afternoon,

Review: I purchased 2 Doubletake Trip Incentives Deals and took trip and did Not receive the Products told and in black and white print. Also there were other things told had to do when got there that were not mentioned ahead of time. I was not put in hotel that was stated either. Very Dissatisfied with Product and would never do or recommend again.

Was for the 3 day/2 Night Daytona Beach StayDesired Settlement: I am just requesting Amount Paid for Both Deals of $59.00 each.

Business

Response:

This claim should be directed to the merchant [redacted]. Our refund policy is that we only refund for businesses being closed or not honoring. Unfortuantely we cannot refund deals that are used. We cannot guarentee that our users will be 100% satisfied. We wish we could, but we cannot. What one person loves another hates. We see it eveyday.

Review: I purchased a promotion through deal chicken. My voucher number is: VOUCHER NUMBER:

I contacted the company: Fun time travel shop and got no response.

I contacted Deal Chicken and got no response. This "deal" cost me $99.

I want my money back.

Essentially, they have stolen my money.Desired Settlement: Send me my money.

Business

Response:

Good Afternoon,

Review: I have had a number of problems with Deal Chicken. Most recently, on 11/18/13, I was promised a refund for a [redacted] Tees voucher that contained false advertising stating it could be used online, when in fact it could not. I have in writing in an email that [redacted] supposedly processed a refund to my credit card, but 10 days later, it never happened. I was also promised that a supervisor would call me the next day. No supervisor ever called. In the process of seeking the refund, their customer service practices have been awful: failing to respond to email messages, getting a recording then being on hold for 10 minutes and then disconnected stating no one is available every time I call so never able to talk to anyone or leave a voicemail. I have spent hours trying to get this resolved, which is ridiculous.

I had a problem with another voucher previously, and experienced many of the same issues. Their protocol seems to be to ignore and avoid you until the voucher is expired, then to say there is nothing they can do because it is expired, which is unethical and unacceptable.Desired Settlement: I want the $15 I paid for the [redacted] Tees voucher that they lied and said they issued when they did not refunded immediately. I want a supervisor to call me so that I may discuss their horrendous service and dishonest business practices, so that I can also get a refund for the other voucher I got ignored then blown off about.

Business

Response:

We processed this refund on 12/2

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a deal and the merchant did not honor the deal because "the manager has to be on site to honor the deal", according to the staff at the restaurant. This is not listed anywhere on the voucher and was not told to me by the merchant until after we ate our meals. I wasted money and tried to deal with the merchant directly to settle my issues. I filled out the dealchicken customer service form so a representative could get back to you and provide me with a refund for my purchases. It had been less than 14 days since I purchased the deal, so DealChicken should have provided a refund. I followed their policy. I contacted them via the contact form, email, and telephone. I still have not had any response or refund.Desired Settlement: Please refund my [redacted] for the $40 I spent on the deals for 50% off sandwiches and more from [redacted].

[redacted] Thank you

Business

Response:

We processed a refund for her and let her know on April 1.

Review: in january I signed a contract with deal chicken to run a deal promoting my business. As soon as they sign me up I had trouble getting a hold of my point of contact when I was trying to find out the date my deal was scheduled to run. when I finnally got a hold of them they told me they had no plans to run my deal anytime soon and to check back in a month. I waited and now I cannot find anyone and have summitted requests through their website but there is no phone number posted anywhere for me to get any answers.Desired Settlement: I need to know if we can still do business with them

Business

Response:

I've forwarded this on to our sales team to reach out to this merchant.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a deal for [redacted] Sessions for $99. After researching the company more, I found that this deal was misleading. I sent several emails to [email protected] (9/1/14, 9/11/14, 9/20/14). I have not received a return email, phone call, nor a refund. Today, I attempted to contact DealChicken via telephone call (###-###-####). I was placed on hold by an automated system for 10 minutes. After 10 minutes, the automated voice came back on and said there were "no available cutsomer service agents at this time. Good-bye."

THe deal says I have 14 days to request a refund. I am coming up on 14 days, and am afraid I will no longer qualify for a refund, due to the unresponsiveness of this company.Desired Settlement: I'd like a refund for this purchase.

Business

Response:

Good Morning,

Review: I purchased Deal Chicken voucher [redacted] for $15 entitling me to $30 for fine Italian cuisine at [redacted] on [redacted]. The Deal expired on 2/22/2012 however in the voucher it states:

Your payment will not expire until five years after your credit card is charged. If you do not use the Deal by the Promotion Expiration Date the promotion is no longer effective and the Merhant will accept the amount that you paid toward your purchase of regularly priced goods or services until five years after your credit card is charged.

When presented to [redacted]'s they did not honor the certificate and sent me back to Deal Chicken. Deal Chicken is not honoring the certificate either. Therefore, I am out $15 and do not have either merchant willing to honor the certificate. This is the second time I have run into this situation with Deal Chicken certificates. Their customer support said they would call the resturant but is not willing to credit my account for the $15 or refund me my $.Desired Settlement: I would like to be refunded my $15.

Business

Response:

Unfortunately, [redacted] is referring to the Federal Gift Card Law which states that the amount she paid of $15 does not expire with the restaurant for 5 years, but it does not entitle her to a refund. Her voucher clearly states “Cash refunds up to 14 days after purchase date” and she bought this September 14th, 2012. What she’s quoting is again not something that DealChicken regulates but is regulated by the Federal government between the purchaser and the business she purchased the deal from ([redacted]’s Restaurant).

Review: 1. I purchased 4 Iphone cords and they were supposed to be for Iphone - yet when they were plugged in they were not compatible - therefore zero use.

2. I purchased a 2 night stay for 2 adults at [redacted] Chicago and I have faxed in - per their instructions- request for reservation three times without a reply.

This started back in June since I wanted to stay in August, 2013, which expires in September, 2013. Failure to reply is failure to stay, therefore useless.Desired Settlement: refund for the iphone cords in the amount of $20.00 and a self addressed stamped mailer to return them.

either a reservation or refund for the hotel. It's under voucher number [redacted]

Business

Response:

Hi [redacted],

Review: I purchased two separate vouchers ( [redacted]) and ([redacted]) from Deal Chicken on October 14th, 2013 for a 3-day 2-night [redacted] getaway for up to 4 guests. When I tried to use these f in the April of 2014, I had a very difficult time getting any response or being able to make direct contact with an employee from the company [redacted] Getaways http:[redacted].com

They would call my cell phone while I was at work and could not answer my phone and would never answer their phone. I played tag with email and eventually was not able to use the vouchers. They said I needed to fill out other forms, but never sent the forms etc. I then asked Deal Chicken for a refund as this was the second travel deal I purchased from them that never worked. The company had offered to extend the deal, but still never sent the forms I would need to use them. Deal Chicken also never responded to my email in any way.

I tried again this summer to get the forms from TravelCorp Getaways with no response at all and no forms. I don't even know if they are even in business any more. I also recently emailed Deal Chicken again saying how upset I was about this being the second bad deal I purchased from them and would like a refund. They also never replied again.

I have since deleted my credit card information from Deal Chicken as I will never use their services again, but I still want a refund. I took the loss of about $100 the first time, but I don't think I should lose another $200 for poor service and no response from either company. I am very wary about dealing with either company and setting up a time for the voucher at this point would not be acceptable. I had already made other plans and have since traveled to [redacted]. I have never had any issues with [redacted] or [redacted], only with Deal Chicken. They do not offer services from reputable companies and I don't think it is fair to be cheated out of my funds due to their lack of research or ethics.Desired Settlement: I would like a refund of $198 mailed to me in the form of a check from either of these companies to:

(I am not asking for a refund on the first bad deal, but I am for this one.)

Business

Response:

Good Morning [redacted],

Review: On the 16th of October I purchased a voucher for a product offered in an email to me on that date, order # [redacted]. The product was from a Canadian firm, [redacted].com. The product was a set of photographic lenses to be used on an Iphone. The cost of the voucher was $21.95. Shipping would be in 2 to 3 weeks.

DealChickens' refund policy was a request would have to be made in two weeks. After seven weeks I have received nothing from [redacted] and contact has resulted in no contact being made. My contact with DealChicken was likewise ignored.

** PLEASE DO NOT REPLY TO THIS EMAIL **

Order Number: [redacted]

Order Date: 11/16/2013

Shipping Information:

[redacted] US

Order Details:

Item

Code Redeemed: [redacted]

Please record this email as a confirmation that we have received your order and are currently processing it. After you order has been processed, it will take about 2 to 4 weeks for shipping to be completed.

Thank you for your purchase. Please like us on facebook for your chance to win a ipad at www.facebook.com/[redacted]

Thank You,

[redacted].comDesired Settlement: I want either the product (which [redacted].com still shows on their website as being available) or a refund. Most importantly I would hope anyone contacting the Revdex.com would find the issues that they should protect themselves against. Thank you for your assistance.

Business

Response:

Hi [redacted],

Review: I have not been able to get a response from anyone - I have tried emailing [redacted]( see below ) and called number on the website as well as complaining, requesting refund on the site - again, no response.my orginal email to company contact- THESE VOUCHERS HAVE BEEN WORTHLESS. I HAVE NOT BEEN ABLE TO APPLY THEM TO ANY ORDERS. ALL I GET IS CAN NOT BE VALIDATED ON THE [redacted]. PLEASE ISSUE A 100% REFUND TO MY CREDIT CARD FOR BOTH VOUCHERS. I HAVE ALSO TRIED TO CALL IN THE VOUCHERS WITH A REPRESENTATIVE AND AM TOLD THERE AS WELL THAT THEY CAN NOT BE VALIDATED From: [redacted] Sent: Thursday, February 07, 2013 4:03 PMTo: [redacted] Subject: Request received: [redacted] Voucher Numbers ##- Please type your reply above this line -##Your request (#[redacted]) has been received and is being reviewed by our support staff.To add additional comments, reply to this email or click the link below:[redacted] (DealChicken) Feb 07 14:03 (MST) Hello, Thank you for contacting DealChicken.com. I have looked up your two voucher numbers for [redacted] and they both are valid. I have attached both of your vouchers to this email. If you follow the directions on the voucher you should be able to apply this to a purchase. Please make sure to enter this in the promotional box and not as a gift card since that is a different field and will not accept your code. If I can help you with anything else please feel free to contact us at anytime. Thank you[redacted] - DealChicken.com Attachment(s)[redacted]Desired Settlement: Please file a report of fraud against this company - as they took my money and "sold" me vouchers that can not be used at merchant.[redacted]I saw this deal orginally on the o[redacted] news channel - [redacted]

Consumer

Response:

I have asked, that I be refunded for the monies I have paid. I have made complaint to company -requesting refund and to date have not been acknowledged.

Bottom line --- I would like you to help / aid me in getting that refund for the certificates purchased.

I would also like a complaint filed against the company for "selling" services that can not be provided.

Business

Response:

We have issued a refund for this customer, due to a backlog we did not see her initial email but I have replied to let her know to expect a refund shortly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted] I did dispute the charge with my credit card company and the next business day 4.8.13 I got an email from the company saying they are going to issue refund. - I do find the reply they gave you as untrue - without you helping to resolve this matter -- I do not think they would have ever issued refund or acknowledge my concerns. [redacted]

THANK YOU !!

Regards,

Review: On Feb. 20, 2014 I purchased a Deal Chicken deal for two nights in a NYC hotel for $299. When I was ready to book the room I was unable to find any rooms that were suitable in NYC. I called and e-mailed DC and they searched for additional rooms. After reviewing these rooms I did not find any that were acceptable. I called Deal Chicken back and they agreed to issue a new coupon that I could use at another location at a different time. The new coupon listed the voucher number as: [redacted]. I made a reservation through Deal Chicken using this voucher for the [redacted] for 7/14/14 - 7/16/14 and received reservation confirmation # [redacted]. When my family arrived at the Marriott we were told that they did not have a record of our reservation and that the confirmation number was not valid for their business. The desk clerk called the number on our paperwork from Deal Chicken ([redacted]. - ###-###-####) and she was told we needed to call the "agent" because Deal Chicken had canceled the reservation. She attempted to call the agent ###-###-#### and she got an answering machine. At this point I began trying to contact both Deal Chicken agent and the Deal Chicken office myself. I called, e-mailed, and texted multiple times over the next two hours. I got a recording and left messages multiple times but have yet to receive any response from Deal Chicken.Desired Settlement: I hope to receive a credit to my charge card in the amount of $299.

Business

Response:

Good Morning [redacted],

Review: On Dec. 17, 2013 I purchased a deal through Dealchicken.com, for a [redacted] cover priced at $11.95. I never received the product from [redacted], the company who ultimately sells the product. [redacted]'s website only allows you to email, as there is no phone number listed on the website. Their website address is the[redacted].co/products.

On Jan. 5, I followed up with another email to DealChicken.com indicating that I never received my product. They sent me an email with a request number of #[redacted], indicating that they would have a response within 48 business hours. That never happened. I called on two separate occasions at their ###-###-#### number, but I waited each time over 10 minutes and finally hung up because no one ever came on the line. When I called the phone number listed on my bank statement, it went to a voice message that said the mailbox is full. There was no identification such as "thanks for calling DealChicken," and the system immediately went to voice mail. My bank told me that the amount already was debited from my account.Desired Settlement: Please look into not only the validity of DealChicken, but also [redacted]. Both seem like fraudulent companies, who take the public's money and abuse their trust. I would also like to have [redacted] or Deal Chicken refund my money, not in coupons or credits but actual cash. Thank you.

Business

Response:

Hi [redacted],

Review: I spent $80.00 on two items. I never received the items and have tried multiple times to contact Deal Chicken and [redacted] (the product vendor) to get my items. I get no response or I am told to call the other company. Deal Chicken says to call [redacted], and I cannot get any response from [redacted].Desired Settlement: I would like my $80.00 back.

Business

Response:

Hi [redacted],

Review: I purchased 4 vouchers for admission to the [redacted] in [redacted]. I did not realize when making the purchase that each voucher was valid for 2 admissions. I immediately made attempts to contact DealChicken.com for reimbursement for three of the four vouchers since the voucher clearly states on it "Cash refunds up to 14 days after date of purchase". I have called the number listed on the the voucher that states "Have questions or problems with your deal? Call DealChicken Customer Support at [redacted]" I have called 3 times and each time I have called the message states that for a quicker response, and email should be sent to a specific email address. I have left a voicemail and I have sent 4 emails to the specified email address. It has been a week and a half of trying to contact someone and I have received no response whatsoever. It is impossible to reach anyone by phone regardless of when you call...the message leads you to believe that an operator will pick up; however, you are eventually redirected to the message to send an email or leave a voice message. At this time, I feel strongly that this site is not legit as their customer service does not exist.Desired Settlement: I simply want a refund for 3 of the 4 vouchers as we did not use them and the voucher states that case refunds will be given if within 14 days of purchase. I have been trying since the day of purchase to contact anyone I could get a hold of but no one exists as a contact.

Business

Response:

We have issued her a refund for $26 and let her know that we've issued it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance with this issue, it is greatly appreciated. The business contacted me yesterday evening to notify me of their intent.

Regards,

Review: Company needs to rethink their customer service with their DoubleTake Offers division.

DoubleTake Offers has a policy to respond to customers within 48 business hours, which really means it takes up to 6 days for them to respond. There is nowhere on their site that states that. Instead it says to send an email and it will be replied to promptly. (really- 6 days?)

I am also a little dismayed that when I originally contacted DoubleTake Offers to find out if my certificates were used, they told me that I should contact the merchant since they are just an advertiser (i.e. take your money) and can't confirm positively what was redeemed or not.

I have used various coupon sites and DoubleTake Offers seems to be the only establishment that has no checks and balances in their system. They don't even bother sending an email to let you know the certificate that you purchased from them is expiring soon, even though they have that information from the initial purchase.Desired Settlement: I had requested a refund on 4 certificates that were not redeemed. I am tired of going back and forth on emails that take 6 days for them to reply to each one. I had tried calling and no one had answered their phone.

Business

Response:

Good Morning [redacted],

Review: I purchased a deal from dealchicken.com 3/26/13 for a manicure/pedicure from [redacted]. I attempted for 3 days to reach the salon to schedule - they did not answer phone, emails. Finally, I got a response from email where the owner of salon wanted my dealchicken voucher number before she would even schedule me. Since it all seemed very unprofessional (and shady) I emailed dealchicken and requested refund. SInce I was in the time frame for the refund, they said they would refund my money. I waited over a month, then contacted them. There was never a credit back to my bank account. My bank [redacted] verified this. I sent an email to dealchicken in May asking about the refund. Their agent ([redacted].) stated it was refunded, that they had a confirmation number. I called my bank again, plus reviewed my bank account from April - June, neither of us found a refund credit. I then emailed dealchicken AGAIN, their agent [redacted] simply stated "the money has been refunded please contact your bank". I even suggested that perhaps we should verify they have my credit card number correct, but never was any sort of assistance offered at all. My bank, [redacted], can verify that this money was never received. I offered my bank phone number when I sent the emails to this merchant. I also advised that the merchant, whom I purchased the deal for, has numerous complaints for not scheduling appointments or being unavailable after she collects the voucher. The merchant had a message on her answering machine stating she did not allow messages on her phone, that you had to text or contact her through email.

I have done numerous purchases with other daily deal sites with no issues. I just want my $25 returned as I was well within their refund time frame AND I never received any service for my money.Desired Settlement: I want a refund of my $25. If they are unable to process this through my credit card (I now have a new card that is not the same I used with the original purchase) I would like a check sent to me in 10 days or less. I have been beyond patient and I feel their customer service was not acceptable on this matter.

Business

Response:

Hi [redacted],