Clipper Magazine

Im a small business in Montgomery County Pennsylvania. I had a small business untill the Covid 19 lock down in our state by Governor Wolf. I was advertising with Clipper Magazine untill my method of payment, a credit card was close because of the Covid 19 lock down. In July as restrictions we slowly lifted I made other arrangements for billing die to the fact my credit card was close. I thought I fully communicated this to my sales representative and the person whom I was in contact with my billing. I paid the past do amount, even though I did not get any advertising durning the Covid 19 lock down because I follow tje rules. The next month I reached out to verify the amount due. I was told a specific number. Then two days later Clipper Magazine attempted to charge my cresit card, which I thought I fully communicated to my sales representative and the person I was in contact with that the card was close. There was a difference of 62 plus dollars differs which is big for a small business such as myself. I immediately contacted my sales representative and the person I was incontact about billing and questioned why the difference and asked for and explanation. After a couple days and further corrosponds the sales representative reminded me of the note on my contract stating extended billing for credit card payments. I was very disappointed in my sales representative for the lack of open and honest communication and for the person I was communicating with for the lack of open honest communication. All this could ha e been avoid except for the incompetence of Clipper Magazine Billing department for not temo ing my credt card from being bill. I never would have questioned why or what is the cause of the difference in payments, also if my sales representative and the person I was communicating with would ha e answered my question the first time I aske to remind me of the extended billing eith a credit card. Mind you durning this no attempt was made to keep me on this extended pay to help thos small business survive. No I had to close my business and still have a 800 plus dollar bill with Clipper Magazine and no advertising. When I get my new business open I will never use Clipper Magazine for advertising. They did very little to help this small business. Even when the sales representative said I got your back. I am truly disappointed and disgusted with the actions of Clipper Magazine.
Proofing Behaviors Canine Obedience

Good Morning, We apologize for the delayed response in regards to your emailsWe have been severely understaffed and are currently working to rectify that situationI was able to look into your [redacted] issue for you and did get the amount of $dollars refunded for youPlease allow 5-business days for the refund to process back to your banking establishmentIn regards to the monies that you have paid to [redacted] specifically you will have to go to them for that refundWe have no control over those funds as they were not paid to usPlease let us know if there is anything else we may do to further assist you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This was because of localflavor website issues that I could not make a purchase with my credit which has been sitting there for over a year There are not very good dealsoffered by this company as shown by the lack of purchase on my part for so long I will spread the word to everyone I know and on Yelp what kind of customer service this company offers in regards to their website error so the customer is SOL Poor excuse for a business I hope many people read this too before doing business with Localflavor.I still want the $I have sitting in my account that I can't use Regards, [redacted] ***

A paper check request is being processed to be mailed back to you as per the email confirmation you provided on 4-21-

We have notified the customer a refund is being processed to the credit card used to make the purchase for the actual amount paid less any promo used

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The "store credit" offered to me requires that I continue to make purchases with this merchant.Their selection of offers has become stale They no longer offer anything I want.Given their lack of response to my request (until they received the Revdex.com complaint), I no longer wish to do business with this merchant.The only way they can make this right is to provide an actual refund of my purchase, either as a credit to my payment method, or as a check Regards, [redacted]

Hello ***,We can see that you have an account with us and that you made a purchase in July We have searched both your LocalFlavor account under your email and your name and we are not finding any recent purchasesWe're more than happy to help, if you could please provide any other email addresses that you may have with us we can research this furtherAlso if you could let us know which deal you bought we use that to look for the purchase as well

[redacted] ,While we are sorry that you feel you were mislead,review of all documentation and speaking to the sales representative, we see that you have signed the insertion ordersfor the advertising you received and approved the pricing as well.Your ad price has actually decreased in the history of your doing business with usYour claim that the sales representative has lied is unfounded since you did approvethe ads to run at those amounts I see that your account is up to date on paymentreceived and we appreciate you taking care of paying off your balance with us.(There was also a credit given to you on your second ad)Unfortunately there is not a free ad in the future for you as we have upheld our obligation Clipper Magazine Collections Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] < [redacted] @***.net>Date: Mon, Apr 20, at 8:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] hours after this message Local Flavor has issued a credit to my account After three attempts to resolve the issue, it took a complaint to the Revdex.comThank you for your assistance [redacted]

Thank you for contacting LocalFlavorWe apologize for the delay; we answer all emails in the order of which they are receivedWe're going to attempt to contact the merchant on our end and see what we can do to best ensure you're able to redeem your certificatePlease allow us approximately three (3) business days to reach out and confirm the merchant's status for youWe'll update you here once we have better information.We thank you for your patience with this matter, and hope you have a pleasant day

Good Morning, As previously explained to [redacted] ( [redacted] ) we are not able to refund a service that has already been providedShe has redeemed her voucher with the merchant and though she was not approving, did complete the tourOnce the voucher is redeemed with the merchant there is nothing that DoubleTakeOffers is able to do as it is now a situation that should be taken up with the merchant directlyDoubleTakeOffers did take further steps to contact the merchant in question directly and inquired about the issue and the merchant assured us that this was not the caseWine is included in the tour however, consumers need to be aware that it is a tastingThey will not receive ample amounts of wineWhen she was asked to pay in addition to her tour the matter should have been taken up with the merchant right away.The Merchant, not DoubleTakeOffers is solely responsible for the dealWe apologize for the ill experience however, this is no longer a DoubleTakeOffers issue but a merchant issue as previously stated

Good Afternoon, Thank you for reaching out to DealChickenI have looked into this issue for you and it does look like you did speak with our Consumer Loyalty Leader who did explain that we are not able to refund in this case as you did authorize the credit placement based on the original refund request for this particular deal(Please see the attached screen cast) [redacted] Unfortunately, we are not able to credit back to a credit card and our company does not offer a paper check option or we would have gladly offered it to youLooking further into this, it does look like our Rep even offered to transfer your credits to our sister site, DoubleTakeOffers to try to take advantage of some of their local deal(Please see the screen cast) However, this was declined [redacted] Again, because of these things we are offering everything that we are capable of doing for you and you have declinedThe original refund was given as a site credit because the deal was expired and we do not give credit card refunds for expired vouchersNormally we do not offer any type of refund at all per our Terms of Service, however for this particular merchant we made an exception for all customers who purchased their dealsNow since we have given site credit for this deal we no longer have credit card information even if we were able to reverse the credits given and we do not offer paper check refundsI apologize that you are not satisfied with this however we have done everything we are able to do in this instancePlease let us know if there is anything else we may do to further assist you with

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: No check has been received as of this dateA check would NOT have been issued if it were not for the complaints filed with the Revdex.com, Consumer Affairs and the State AttorneyThe misconduct of this company is now well documented and what of the reimbursement for all the time sending emails to their official address or calling their official telephone number when they knew these telephone number and email customer service contacts were a sham as documented by my complaintTheir email replies didn't even apply to my complaint about the worthless certificates that I was seeking reimbursementThink of the rest of the public that can't make the dedicated effort of the very many hours that I have to bring this deceit to lightAs you can see, offering the check ( which I accept as a token payment for their misrepresentation, attempt to unjust self enrichment and trickery that cost me many hours of time to get here today) should be just the start of the reimbursementWhen you look at all their emails and even their last reply, no one should have any doubt that they would NOT have returned the funds they collected for the invalid certificates without the extensive filings to detail their misconduct Warmest Regards and Best Wishes, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no purchased a deal through his company before or after purchasing this particular dealThere is a) nothing that I am interested in and b) why would I even want to deal with a company with such poor customer service.Again, I want a refund of my $NOT a credit that I will NEVER EVER use Regards, [redacted] ***

Good Morning [redacted] ***, Thank you for voicing your opinions and concernsUnfortunately at DoubleTakeOffers we handle a lot of business in our Consumer Loyalty department , which does include; but is not limited to our website, merchants, print ads, and other printed materialIn saying this, this is why we ask for business hour turnaround time for our email responses or you can contact us directly at ###-###-#### Monday thru Friday 9am to 5pm ESTTo further address some of your issues we do not offer certificate expiration emails as you do have the availability to access your account via the web or by mobile app hours a day days a week thus allowing you the opportunity to view your purchased vouchers at any timeI have taken the opportunity to look into the four certificates you are requesting a refund for and regrettably these certificates are not available for refund as the merchant was honoring during the promotional period and the vouchers have become expiredPer our Refund Policy and Terms of Service that you agreed to when purchasing these deals once the certificates have expired DoubleTakeOffers will not longer issue a site credit or refundI have attached a screencast for you to view below[redacted] I apologize if this is not the resolution you are looking for today, however we will not be extending a site credit or refund for these certificates as DoubleTakeOffers and the merchant has withheld our end of the agreement

Good Morning [redacted] ***, Unfortunately, I cannot make this adjustment on the website but I have passed this request on to managementIn regards to your redeemed certificates, because there are multiple ways to redeem certificates and sometimes merchants do not use any of them (they just check off a checklist when certificates come) in we have no way of knowing definitively which of your certificates have been redeemed and which have notThe merchant not DoubleTakeOffers is solely responsible for the dealWe are only the advertiser of the deals

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Says nothing about credit only after days Says refund or credit and I can't purchase the same certificate at the same place so please credit my credit card or send a check for refund I have made several purchases in the last days so you have my credit card information or I can provide.Here are your terms:Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, DoubleTake Offers will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchaseTo request a refund, you must contact within the fourteen (14) day periodDoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described aboveThe Merchant, not DoubleTake Offers, is solely responsible for the DealAll deals are subject to the Terms of Service Regards, [redacted] ***

The inability to make a purchase due to technical problem is not the norm and also indicated in the terms of service a refund on the credit balance is not an option credits never expire so you have the ability to use them at any time in the future should you decide there is a deal you do wish to purchase

We've gone ahead and refunded you back to the card on fileOnce vouchers are refunded, we can not reissue or reverse the processPlease allow up to business days for the funds to appear back on your card