Clipper Magazine

Review: I bought a necklace through this company and never received my necklace.Desired Settlement: I would like a refund of $11.95.

Consumer

Response:

From: [redacted]>

Date: Tue, Nov 4, 2014 at 3:20 PM

Subject: complaint #[redacted]

To: "[redacted]" <[redacted]>

Review: I have not been receiving their Rewards Magazine. Their customer service is rude and will not insure that I receive this magazine. They have it printed and mailed. They should make the effort to see that I receive it. There is nothing I can do with the [redacted], [redacted] Post Office, they never pay attention to any problems. One former [redacted] Postmaster had said it is the worst post office in the state of [redacted].Desired Settlement: Insure that I receive Rewards Magazine in the mail.

Business

Response:

We are happy to hear that [redacted] would like to receive our Rewards Magazine. Unfortunately, we are not able to add one specific address to our mailing list. Rewards Magazine is a saturation mailer. We select specific postal routes within zip codes and mail to every address within those routes. Also, we do not mail to specific individuals but rather to an Occupant list, e.g. we mail to an address not an addressee.

[redacted] can take advantage of our advertisers' offers by logging on to DoubleTakeOffers.com. There he can find the current local Rewards Magazine posted as well as offers from other areas that might be of interest to him. Thank you for allowing us the opportunity to respond to this request.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They say "Rewards Magazine is a saturation mailer. We select specific postal routes within zip codes and mail to every address within those routes." My postal route [redacted] is a specific postal route within zip code [redacted] to which they mail. They are mailing to every address except mine in an area they cover. Again, they do not want to really look into this to seeewhat the problemm is, or ensure I receive these as everyone else is in my carrrier route and zip code. Apparently they have not even bothered to check to see if may area is covered. My specific postal route is covered within my zip code, everyone except my address.

Regards,

Business

Response:

[redacted] has an in depth understanding of how mail works. Most readers do not. I apologize for my generic response.

Many of our magazines mail with a DAL card (detached address label). The address is placed on a postcard that is to accompany the magazine for delivery. We are diligent in following the rules outlined by the USPS' Domestic Mailing Manual. We began seeing changes when the mail starting going through automation. The postal service is separating the DAL and sorting it with First Class Mail. Even though the skids, bundles, and individual magazines are marked with zip code and postal route, we find the many post offices do not deliver the magazines as intended. They do not monitor when the DAL card is returned to the DDU trayed with First Class Mail and instead deliver the magazines in a fashion that we can only refer to as random delivery. We believe this is happening in Miamisburg.

We have complained to our BSN. We have put postal watches on addresses to assure delivery. We call local post offices prior and once delivery is in process. Addresses such as the one provided still often do not receive a magazine when a DAL card is part of the package.

We have used every method available to us from the USPS to assure proper delivery. We will continue to be diligent in our efforts of obtaining the proper outcome. I am very sorry that this continues to happen to [redacted]. He was correct in addressing it with his local post office. That's where this problem lies.

Review: in the summer of 2013 the clipper magazine rep contacted me and ask if I would like to do some advertising in the magazine I was hesitant then the rep offered the do the first and then we could decide if we wonted to continue after the first add went out we did not get any response from it and we did not wont to continue with the add before the add was done on the run they put our add in another time in a total different area from where we was WITH OUT MY OK !I then contacted them and they wonted payed for both adds .and they wont even hear me out . they said that I had a contract with them [but I never sign one].When I asked for a copy of it they said that they would mail me one out[all they send is a bill not a contract].FOR AN ADVERTISING COMPANY THAT HAD MY ADD WITH THE ADDRESS ON IT{THAT WAS RIGHT }CANT SEAM TO GET MY MAILING ADDRESS RIGHT WHEN THEY SEND ME STUFF[ITS 15018 THEY PUT 15108].now they turned me into a collection company that is rude &ignorant to meDesired Settlement: All I ever wonted was the 2nd add to be removed from the bill and a correct bill to be mailed out to me ! and now an apologies sent in rightingand the collection call to end!!!

Consumer

Response:

Documents

Business

Response:

The customer approved and signed the contract and also approved the proofs for both of the ads at 402.00 each dating back to May 2013 and July 2013. They were invoiced and are responsible for the debt. They claim to have sent us a check that we never received and on several occasions we tried to reconcile this with them. After several attempts to work with them the debt was sent to our third party collection agency for the total of 804.00.

To reconcile this matter quickly if the customer would pay the 402.00 that they have admitted to in the complaint to the third party we would accept that to settle the claim as long as it was done before 07/10/14. We have offered this customer other ways to work with the balance but they have never followed through with the attempts.

Review: Deal Chicken advertised a 6-Piece Bamboo Microfiber Bedding Set for $42.95 and stated that 'shipping was included' which to me means that all that I need to pay is the $42.95 to receive the product. I agreed and paid for my 'voucher' but when I tried to use it with the company that is selling the sheets it is requiring that I pay shipping. I went back and looked at my email with my voucher code from Deal Chicken and it now shows that I have to pay for shipping. Since they advertised that shipping was included, they can't change the deal after I have purchase and agreed to a certain price. I've tried emailing Deal Chicken twice and no response has been emailed back. At this point I want them to either honor the 'shipping included' or refund my money. I have screen shots of the original deal posting showing the 'shipping included' if that needs to be sent as well. It may not be intentional but this is a simple bait and switch.Desired Settlement: Honor original deal so that I have don't have to pay shipping.

Business

Response:

Good Afternoon [redacted],

Review: I have issues with the merchants that deal chicken has on their website. I could never reach the merchant to make an appointment, I called deal chicken in September to tell them my problem and they issued me what they say is a credit on Sept 3 as certificated number [redacted]. On October 20th I attempted to purchase something using my credit and their website said that my credit is invalid. I am made several attempts to contact them. I first sent an email on Oct 20th. I then made several phone calls to their customer service number only to be on hold for over 15minutes and then discoed. I sent another email on October 21 and I received an automatic message saying that my request ([redacted]) was being considered. I attempted to email them again on Oct 22nd and received no reply. I also tried calling twice and was disconnected again after 15 minutes today . I am not sure was is going on but I can't seem to get anyone to pick up the phone or even follow up.Desired Settlement: I have tried being patient and now I just would like to get a full refund and would also like register a formal complaint against this business!!!!

Business

Response:

[redacted]- it looks like you got a hold of [redacted] at the end of October, hopefully he was able to successfully help you out. If you need anything else, please let us know.

Review: I purchased a deal in November for a hotel stay and a [redacted].com gift card. I have already spoken to personnel at [redacted]s.com and was told to contact DealChicken about the missing gift card.

Since the deal clearly states that the gift card will be mailed to me, I expect this to be remedied immediately. It has been two months, and I have not received my card. I have tried to contact DealChicken.com multiple times to no avail.

I have my hotel booked for a trip, however if this is not remedied I will be forced to cancel my reservation. I am very disappointed in the lack of communication from DealChicken.Desired Settlement: I expect to receive a [redacted].com gift card code to redeem online or a $50 credit to my account to make up for the gift card that was never delivered to me.

Business

Response:

Hi [redacted],

Review: Ordered product from deal on DealChicken, 7-piece [redacted] accessory kit. The item was redeemed December 9 and I still have not received the product.

I redeemed my voucher, [redacted], for a 7-piece accessory kit for [redacted] ($18.95, not including P&H) on December 9 with an expected 2-4 weeks delivery. I received the following confirmation order #, [redacted] from [redacted]. After still not receiving the order on February 5, I sent a message via their site. I was told by [redacted] that my order was with logistics and I would receive it in 5-15 days. I was also told I would receive a tracking number which I never received. On March 4, I sent another email requesting follow up and got the exact same message as previous:

"We have received your order information and your order has been processed, the product should reach you within 5 to 7 business days.

I have requested the tracking information towards your order, as soon as it is available I will forward it to you."

I have now searched review sites and see how many people are in this same situation and request a refund which they will not respond to.Desired Settlement: I would like a full refund of the $18.95 plus the cost of postage and handling of $5.

It would be nice if you could shut this fraudulent business down. It is a shame that they continue to scam so many people through secondary social sites.

Business

Response:

Good Morning [redacted]. [redacted],

Review: I recently purchased an MP-3 "Shuffle" through DealChicken, voucher number [redacted]. The company who sold the fake "Shuffle" was [redacted]. The picture in the ad was clearly intended to look like an [redacted] Shuffle along with the name of the product MP-3 "Shuffle." When I received the fake shuffle, I had to purchase a memory card for $11.00 before I could even try the product on ITunes. I just attempted to download songs on to the fake shuffle which of course did not work......there were no instructions with the fake shuffle. An authentic Shuffle works immediately when ITunes is selected on the computer. To date I have approx $26.00 invested in a useless cheap fake "shuffle" that does not work. I would have been much better off purchasing an authentic [redacted] Shuffle at a reputable store at twice the price and have a quality product that works. Once again, any reasonable person would have thought that they were purchasing an [redacted] Shuffle because of the appearance of the ad as well as the name "Shuffle." Sincerely, [redacted]Desired Settlement: DealChicken can either send me an [redacted] Shuffle or refund the $26.00 that I currently have invested in this internet rip-off.

Business

Response:

Hi [redacted],

Review: Deal Chicken has not made good on $460.00 of restaurant vouchers.

Business

Response:

Good Afternoon,

BUSINESS OWNERS BEWARE - This is a horribly run company with incompetent leadership. Was a long-term advertiser of Clipper having spent over $170,000 in advertising with Clipper over the last 15 years. A couple years ago, I was assigned a new sales rep. that was pretentious and condescending. Her arrogance resulted in me not advertising with Clipper in 2015. Typically, I spend between $12,000 - $15,000 during March and April with Clipper. She made it abundantly clear this was irrelevant to her as it wasn't her company. In planning for 2016, I reached out to the President and Vice President of Clipper Magazine to share my aforementioned concern. Promptly, I received a call from the Vice President assuring me this is not the culture being perpetuated at the "new" Clipper Magazine, apologizing for the rogue behavior of their local sales rep. He promised to proctor my account in the hope to resurrect our relationship. Subsequently, I received a call from the Division Director acknowledging my concern and promising again to assist in getting our relationship back to what it once was. She then handed my account off to their Regional Account Manager to schedule a meeting. In follow-up to this meeting, the promises the Vice President of Clipper Magazine made were not honored. I elicited the help of this individual and was advised "HE HAS TOO MANY OTHER THINGS TO DO DAILY THAN TO DEAL WITH CUSTOMERS DIRECTLY AND HE WAS MISINFORMED WITH THE PRICING HE OFFERED". Huh, really!? She indicated that he will no longer assist me as he promised. Similar to my experience the prior year, it appears the "rogue" behavior exhibited by the local sales rep has a direct correlation to the prevailing level of incompetence that starts with the "new" leadership at Clipper Magazine.

Review: We signed up with Deal Chicken solely to purchase a $49 carpet cleaning. The service provider failed to show twice and never provided services. We purchased a cleaning from another company for $100. Deal Chicken refuses to process a refund despite their failure to perform. [redacted], contacted through their customer support stated that their 'system' will not allow them to process a refund. They will only provide a credit for another purchase with them. This is not acceptable, we will not order other services through Deal Chicken. Our account is under [redacted] so they can research.Desired Settlement: Deal Chicken should refund the $49 to our credit card.

Business

Response:

We're mailing a check for $49 to [redacted] and have sent an email to them letting them know.

Review: I purchased a deal through deal chicken. I asked for a refund through deal chicken. They will not refund my money.Desired Settlement: Just want my money back...

Business

Response:

We processed this refund for **. [redacted] last month: [redacted]

Review: On July 22nd I was looking at an upcoming [redacted] event at [redacted] speedway. At this time, I saw a Deal Chicken offer for buy one, get one free tickets. I immediatly jumped on this as I was planning to visit the track several times that week with several people. So, I purchased 2.

On July 23rd I visited [redacted] and tried to use my Deal Chicken. I was told by the vendor that it was not something that I could use at this time. In fact the offer was for just one specific race. I contact Deal Chicken on Wed the 23rd requesting a refund. I did not hear back from them so I sent another request on the 24th, 25th, 26th, 27. As of the 28th I have still not received and email, acknoledgment or refund for these tickets.Desired Settlement: Give me my money back. You state you offer a full refund within 14 days. I have already spent 7 days trying to contact you!

Business

Response:

Good Morning [redacted],

Review: I purchased a travel "deal" on 8/20/2014; I am now unable to use the travel voucher purchased. Per company refund policy, I contacted Dealchicken on 08/22/2014, well within the 14 day refund policy and as of yet failed to get any response to my emails and when I called the customer service line, I was told that no operators were available. Upon research, I have discovered that this company is known for its lack of customer service and obtaining refunds per the company policy.Desired Settlement: I would simply like a refund of the $69 paid.

Business

Response:

Good Afternoon,

Review: I purchased a bracelet for $15 advertised on Dealchicken. The value was $69 per deal chicken and I spent the $15, received a voucher and went to the merchants website to purchase the bracelet. The merchant has the bracelet listed as $89 and asked me to spend an extra $20. I expected to spend $15 on a bracelet per deal chickens deal but now I am expected to spent $35. more than DOUBLE the price. I have called and emailed to no response. I want my money refunded.Desired Settlement: Please refund my money. This is false advertising.

Business

Response:

Hi [redacted],

Review: I received an email from deal chicken. They had a deal for a memory foam dog bed. I went ahead and purchased it for 34.99 with shipping. I received it and it is clearly not memory foam. Emailed deal chicken and they told me they are selling it for another company and for me to call company directly. The company has a no return policy. This is clearly fraud. I am willing to send you regular foam so you can expose this company so it won't hurt others with much more expensive products.

Thanks

[redacted]Desired Settlement: Company should refund

Business

Response:

Good Morning **. [redacted],

Review: I purchased a certificate for a business that closed down before the expiration date and under their private policy terms they issue refund or credit for the certificate purchased. I chose a refund and they refuse to refund only credit. I don't need a credit since the business closed down and no need to purchase again. They need to refund me $15 per their terms.

Business

Response:

Good Afternoon,

Review: I have contacted Dealchicken about a vacation I purchased on thier website. I enterted a agreement to purchase a vacation with Dealchicken/[redacted]. I have fullfilled my part of the agreement and sent in my deposits in and been waiting for over 9 monthes with no response. I sent $85 in to secure the vacation package.I have not recieved any responses from Dealchicken/[redacted]. I want my money and I want it now .Desired Settlement: I just want my money back

Business

Response:

Hi [redacted],

Review: I purchased a massage from DealChicken.com. When I called [redacted] Massage the owner said that DealChicken tricked her into signing a contract to give 28 massages, for free, for one year. The dealer said she was tired of giving free massages. I have email and called DealChicken and no one has return my correspondence. Can you please have DealChicken refund my 36 dollars back? Thank you.Desired Settlement: I would like my money back.

Business

Response:

Good Afternoon [redacted]. [redacted],

Review: I purchased a deal from this website for a hotel stay in Las Vegas. After I finished processing the order, confirmation page stated that I will receive an email with a voucher where I can call to book my hotel stay for the nights I wanted. The voucher never came! I emailed the company with the email address they have provided on the website and NO ONE answered. I emailed 4 times and called the [redacted] number over 10 times and no answer. The phone would ring and it would say please hold because no agents are available, after some time the operator comes back on and say no agents are available try back later. After SEVERAL attempts to contact this company to get a refund, I can say that this company is a complete SCAM!! WORSE WEBSITE EVER!!!!!Desired Settlement: I would like a full refund!

Business

Response:

Good Morning,