Clipper Magazine

Review: The Merchant, Deal Chicken, sold a voucher to me for [redacted]'s [redacted]. I am within the applicable promotional timeframe to redeem the voucher, but the [redacted] group is unable to fulfill my request. I reached directly out to Deal Chicken informing them of the issue and they informed me that I was outside of the refund policy (30 days) and that I would have to work directly with the Merchant for any refund. At this point the merchant has responded to me, stated that any refund would need to come through Deal Chicken, since they are unable to fulfill the voucher. This feels very fraudulent and I thought that Deal Chicken was a reputable business so I didn’t think twice about buying the [redacted] deal. The 30-day refund policy does not take into account the fact that the promotion is valid for a year and that the merchant may not honor it afetr the 30 days, even though it is still a current voucher, that I am unable to use. [redacted] is saying to go to Deal Chicken and Deal Chicken is saying to go through [redacted], while I am sitting here with an active voucher I am unable to use, having spent $189. Please let me know if you need any other information. My number is ###-###-#### and my email is [redacted].

Thanks,

[redacted]Desired Settlement: The only way to recolve this would be for a full refund of the $189. I also think that Deal Chicken is acting fraudulently by having a 30-day return policy, but having items that are active/valid for over 1 year. Unless you try and book to travel within 30-days, which is not required based on their voucher they sold, we will never be able to return a voucher if thereis an issue. The other issue is taht they work with company's like [redacted]'s [redacted] which do not honor the vouchers, which are sold through Deal Chicken.

Business

Response:

Hi [redacted],

Review: I bought a certificate (for $48) through one of their companies (Double Take Offers) for a "[redacted] Food & Wine Tour of [redacted]". (Information below)

Certificate valid for Two Admissions to The [redacted] Food & Wine Tasting Tour of [redacted] (Reg $96)

We took the tour on Aug 23, 2014 @ 1:30pm. When we called to make reservations for the tour, we were told that "You only get wine TASTINGS on this tour. If you want a full glass of wine at each of the 4 restaurants, it will be an additional $38 per couple." We paid the additional money upon arrival. After the 2nd restaurant with NO WINE TASTINGS, I asked the guide about it. He said he had no idea what I was talking about, that there weren't any wine tastings on this tour...just the wine that we paid for separately. I told him that we paid for a FOOD & WINE TASTING TOUR, again, he said he knew nothing about it. When we returned home, I emailed the company, that has given me nothing but a runaround and double talk about why they cannot do anything about it. They blame the tour company. The tour company knew nothing about it.

The response that I received from the company today was: Jamie G[redacted]- Consumer Loyalty Supervisor (DoubleTakeOffers)

Sep 03 11:47 AM

Good Afternoon [redacted],

Again unfortunately, we will not be able to refund or credit as the merchant has accepted your voucher. We have contacted the merchant in regards to your concerns to make sure that this does not happen again, however because you completed the tour there is nothing we are able to do.

Again we apologize for this however our policies are written to best suit the needs of both our merchants and customers.

Kind Regards,

Jamie G[redacted]

Consumer Loyalty Supervisor

DoubleTakeOffers

I did NOT receive what I paid for.Desired Settlement: I would take a refund, or a credit for another type of voucher. I would like the company to take responsibility for false advertising.

Business

Response:

Good Morning,

Review: On Saturday (August 2, 2014), I subscribed to DealChicken and I purchased a 3-piece, 1800 count duvet cover set. I went to redeem it on Sunday, August 3rd, to no avail. The images of the colors on the website do not have the name of the color associated with them. And, there are 3 names (khaki, creme, and beige) that are too close for me to determine the color of the image without it being specified on the website.

I contacted [redacted] Customer Service (DealChicken's partners) and she stated that she would send Tech Support a request to specify the name of the color with the image posted. I never heard back from them. Then, a few days later, I contacted them again and found out that the instructions to redeem were wrong and that I had to sign up on the [redacted] site in order to redeem my voucher. Once I did that, I tried to redeem and it stated that the voucher # was invalid. Customer Service asked me to send them my initial email with the voucher and stated that they had been having trouble with the DealChicken voucher numbers; and, she stated that she would send it to Tech Support. Again, I never heard from them.

Monday morning (August 12, 2014), I called [redacted] back and asked them if they could redeem the voucher. She stated yes; however, she took all of my information and she was NOT able to redeem the voucher. At this point, I submitted an email to DealChicken and asked them to please return the funds back to my credit card because there is no point of sale. I should have been able to redeem the voucher the next day (August 3rd) and it was now August 11th. Also, once the voucher was redeemed, it would take 3 weeks for me to receive the item. No one from DealChicken responded to my email.

I finally found a number for DealChicken and called them. I explained to him the situation and told him that I had submitted an email to their customer service and no one had responded. He stated that this was considered a final sale and my credit card could not be credited back the funds. I totally understand IF I had received the merchandise and I did not like it; then I was stuck with it. That's considered a final sale. But, to pay them and not be able to redeem the voucher does not constitute a valid sale. He blamed [redacted] and when I talked with [redacted], they blamed DealChicken. But, I was caught in the middle. I asked him to escalate this matter to a manager. He stated that a manager would call me within 24 hours. I have not received a call yet. But, the same customer rep went back and responded to my email that I had sent them previously.

I should NOT have to wait until DealChicken and their partner site get their mess together. All of this should have been worked out prior to advertising merchandise online and collecting people's money. Today is August 13th; I purchased this on August 2nd. It's been almost 2 weeks and the voucher still cannot be redeemed. This is totally unacceptable and fraudulent!!!Desired Settlement: For the last week and a half, I have gone through a lot just trying to redeem the voucher. This is totally ridiculous and it becomes very frustrating!!! I feel that if it's the business fault, they should give the consumer the option to cancel the transaction and refund the money. How can this be a final sale when the ability to redeem a voucher for the merchandise was not provided to the consumer in a reasonable time? The contract has not been fulfilled. If they are having technical difficulties, the consumer should not be the one that suffers. I think that I gave them a reasonable amount of time to correct the issue. I work in IT and if an issue is not addressed and resolved within 24 to 48 hours, there are serious consequences. They should also follow a similar practice.

Business

Response:

Good Afternoon,

Review: I purchased 2 deals on Deal Chicken for $99.00 each for a total of $198.00 on November 8, 2012 for house cleaning for a company called [redacted]. I gave one to my daughter and had one for myself. We both contacted the company to make an appointment and left voice mails. A week later we called again due to no response from them and left another message, once again we did not get a call back. As I wanted the cleaning done I continued to call for 3 months to no avail. I then got on Deal chickens web site, went through the complaint and refund process and sent in a compliant asking for a refund. I did not hear anything back for a 2 weeks so I sent another one. Now I am not getting replies from Deal Chicken either. I finally found a number to call them and did so. I told them about my frustration not getting phone calls returned from [redacted] and that each time I called them there was a different message stating they would call back. I asked to speak with a supervisor or manager and was told they did not have one and that there were some at different sites around the country. I asked to have my name sent to them for a call back, I was assured that they would be calling within 48 hrs. A couple of weeks later, with no call back from Deal Chicken, I called them again. Explaining my situation again, even though it was in my file notes, and again asked for a call back. Both time telling me the credit had not been issued as a credit reversal on my credit card account. I again waited a few weeks for a call and did not get one. I went thru the process for the 3rd time, again being assured that I would get a callback, this time I was told that would be from [redacted]. I was also told that the person who handled the disputes was no longer with the company and they were backlogged. Again no call back. Two weeks ago I noticed a $198.00 credit on my Deal Chicken account. I called and was told I could not get a cash refund because the credit was now on my account. I CANNOT SPEND THAT MUCH MONEY ON THEIR PRODUCTS, or in the 3 months that they have as an expiration dates seen below, nor do I want to any longer do business with Deal Chicken. My first call to Deal Chicken I was advised I had 2 weeks to ask for a refund, I stated I would not have known in 2 weeks that it was not going to work out, one because of the holidays so I did not get worried until Feb 1, 2013 and two I was giving them time since it was a coupon order and I thought that they would be busy with all that were sold, at that point giving them the benefit of the doubt, they agreed and set up the first request for a refund to my debit cardDesired Settlement: I want the credit removed from my Deal Chicken account and applied as a credit adjustment made to my credit card # on file at this time. I had to seek the housecleaning elsewhere because it was never done by [redacted], I want my money back to cover that cost which was more money straight up. Up until this point I had been a loyal customer to Deal Chicken, no longer. I am not spending any more money with them. I am not taking a chances on this happening again, nor should I have to. I have included you in the email I am sending to them. The call I made on July 8th, I informed them that I would be making a complaint regarding this matter. This is unacceptable business behavior. Again I did everything I could to have this resolved clear back in February early March. Thank you and I look forward to your assistance getting this matter resolved.

Below is the response I received from [redacted].

So I was able to obtain an answer very quickly. Unfortunately, because you have already received the credits we are not able to issue a cash refund. I explained everything to Finance and our operating system just will not allow it. As much as I hate to say this you may need to dispute this with your credit card company. We will comply to any questions that they have in order to make that process has smooth as possible for you however, again there is nothing DealChicken is able to do at this point.

Consumer Loyalty Supervisor

Sincerely,

Business

Response:

Hi [redacted],

Review: Following the last mailing with Clipper in December 2012, we informed the Clipper local market representative ([redacted] that we would not be running in the edition mailing late January/early February. She then called our COO in late January indicating that she still had space available in two editions of the Clipper Magazine (one in [redacted] County and one for [redacted]) and she was re-informed that we did not have an interest in running. We informed her that our decision not to run was based on (i) the mail date was indicated for the week of February 4th (which fell after the Super Bowl, the largest day of the entire year for pizza businesses such as ours) and (ii) less than expected response rates on the prior mailing. [redacted] informed our COO verbally that this edition was actually going to be mailed early and that it would, with 99% certainty, be in homes prior to the Super Bowl. Based on the information that it would be in-home prior to the Super Bowl, and solely on this information, we agreed to run in both editions. This verbal statement was supported by an email received from [redacted] on January 2, 2013 stating that "I have the back cover available for our first issue if the new year and thought of you because the magazine will be out by the Super Bowl weekend as it will be in the mail January 31 through February 4th." This further re-enforced our confidence that the issue would indeed by in homes for the Super Bowl and served as a written confirmation (in addition to the verbal statements) from an official at Clipper that the in-home date would be prior to Super Bowl.

Contrary to what she wrote in an email and verbally stated would occur, the Clipper Magazines did not actually arrive in homes until the middle of the week following the Super Bowl. When the magazine arrived, we were surprised to find that we were the only pizza company in the magazine that ran a Super Bowl related ad in the issue (which, looked quite silly given it arrived after the Super Bowl). We believe [redacted] intentionality misled us to fill empty space in the Clipper magazine. As the other pizza operators int he magazine ran non-Super Bowl ads, they must have been informed it would not arrive in time for Super Bowl weekend. The belief that she was simply desperate to sell ad space is further supported by the fact that for the [redacted] edition, she stated she was days away from final layout with space left and was willing to offer a discount if we would run in the [redacted] edition.

Once we contacted her regarding our significant displeasure that we had been misled and indicated we would be contacting the national office, she began harassing our COO by calling his cell phone as well as calling our stores. We believe she contacted his cell phone and our stores 12+ times over the span of a handful of days. Furthermore, she would typically call during our dinner rush hour, which tied up phone lines for customers attempting to place orders.

In addition to our issues with Clipper and [redacted] on the aforementioned matter, we have also had problems with Clipper on a product sold to the prior owner of these [redacted]’s pizza stores (there were acquired by us in August 2012). Clipper sold the prior owner [redacted]-type certificates through Clipper’s www.doubletakedeals.com product. Under this transaction with Clipper, the prior owner collected the cash at the time the certificates were sold in exchange for future prepaid pizza orders. Once we saw these certificates start coming in, we informed [redacted] (as an official of the Clipper organization) that we would not be honoring these certificates and that Clipper should immediately issue refunds to these customers. She has yet to issue the refunds and these certificates continue to arrive in our stores. As a result of our desire to maintain good relationships with our customers, we continue to honor the certificates resulting in us realizing costs without any offsetting revenue.Desired Settlement: No billings should be due as Clipper's sales representative indicated in writing and verbally that the edition would be in-home for Super Bowl, which did not occur and was the only reason we agreed to advertise in this edition. We also request (as we have done before) to issue refunds to all outstanding customers that have un-redeemed www.doubletakedeals.com certificates and provide a refund to us for certificates that were honored by us.

Business

Response:

it has been agreed to waive the balance on the account.

email from sales rep's manager to customer:

Good morning [redacted],

Review: I bought a voucher for "60 minute beach ride" from the Deal Chicken website on 12/1/2014 for $80.00. I bought it for my boyfriend as a Christmas present. I emailed the merchant about making a reservation on 1/9/2015. I specifically asked if this deal was for 2 people and he said yes it was for a couples ride. I made the reservation for 2/28/2015, my boyfriends birthday. The owner of the company, [redacted], Stan, called me moments later to inform me that the salesperson for Deal Chicken lied to him and the deal should only be for 1 person to ride and that I would have to purchase an additional ride. I told him I would contact Deal Chicken because it was supposed to be for 2 people. An additional rider would have been $80.

I bought the "deal" for $80, the voucher says "deal value $160.00" That makes it pretty clear to me that I was ripped off. Maybe it's a bait and switch, Deal Chicken sells the voucher, then Stan gets to sell another ride! They are still running this deal on their website.

I called customer service for deal chicken, I was on hold for over 30 minutes, then a recording came on that said "all agents are busy, call back later" and they disconnected me. I emailed deal chicken from their website, the reply I received was from Double Take Deals. They said they are really busy right now and someone will be in touch with me to handle my issue. I never heard back from them. The only way I ever heard from Deal Chicken / Double Take Deals customer service was after I put a complaint on [redacted]. I don't even know which company I am dealing with and I am getting no resolution from their customer service.Desired Settlement: The deal was $80.00, I had a $5.00 discount, so I paid $75.00. I want a refund. I also want this company investigated for false advertising.

Business

Response:

Good Evening.

Review: I ordered a subscription to [redacted] that cost me $45.00. I had 14 days to cancel the subscription for a full refund. I cancelled within the 14 days and DealChicken has not contacted me nor have they refunded my $45.00.

I have emailed them 3 times and they still have not responded. I do not like the "events" that [redacted] has to offer, they are very limited, and I want my $45.00 back.Desired Settlement: I would like my $45.00 back.

Business

Response:

Good Afternoon,

Review: I bought a product and never received and the company won't answer to return emails on complaintsDesired Settlement: Would like to get money back on product that was never received since Oct 2013

Business

Response:

It looks like you spoke with one of our reps on 1/31 and he processed the refund for you at that time. If you need anything else please let me know .

Review: I purchased a deal from DealChicken on 5/2/14 to a company called [redacted] I received the voucher and proceeded to attempt to contact [redacted] on numerous occasions to schedule the purchased service. [redacted] has not followed through and their phone number is no longer in service. I contacted DealChicken twice by email and called, was on hold for over 11 minutes, then received a message stating no one was available to assist me and try back later. DealChicken customer support has not responded to my emails requesting a refund.Desired Settlement: I would like for DealChicken customer support to contact me and to refund my payment of $29.00 for the voucher purchased on 5/2/14.

Business

Response:

Good Morning [redacted]. [redacted],

Review: I have contacted this company numerous times for a refund of the deal chicken voucher I purchased. I have been unable to schedule an appt with [redacted] Salon, therefore I would like a refund of the purchase.Desired Settlement: I would like my money refunded to me.

Business

Response:

Good Afternoon,

Review: On May 2, 2014, I received an email offer from [redacted].com for a one year Event Membership for 2 from [redacted].com.

I paid $45 for this deal. I checked the website several times for "seats". The offers were very limited..........only one or two shows would be listed. There was nothing we ever wanted to attend. Since July 3, 2014 [redacted].com "is no longer available". I have tried to email [redacted] and call them to no avail. My emails are not returned and the phone message says that it is a high call volume time and call back later. It will not allow me to leave a message.Desired Settlement: I want the purchase price of $45 refunded to my credit card.

Business

Response:

Good Afternoon,

Review: The new ownership at the [redacted], NY company refused to honor my certificate numbers [redacted] and [redacted] for their paid value, which is advertised to be good until 8/7/2018. I requested a refund or credit from Double Take Offers and they refused to issue a refund or credit for my certificates. Please advise at your earliest convenience.Desired Settlement: A refund or credit of what I paid for the certificate numbers [redacted] and [redacted].

Business

Response:

Thank you for contacting DoubleTakeOffers. The merchant being required to accept the paid value is actually a Federal law, that requires merchants to honor the paid value on expired certificates for 5 years. This law is called the C.A.R.D. act of 2009 (Credit Card Accountability Responsibility and Disclosure Act of 2009). Because this is a law and not just a policy of DoubleTakeOffers, we do apologize that we are unable to intervene in an effort to enforce that they follow this. It becomes a legal matter after our promotion expiration date as our contract with the merchant expires at that time. The customers certificate(s) expired on 8/7/2013 and the paid value should be honored by the merchant for a 5 year period as long as they are still in business. Unfortunately, in this case there isn't much we are able to do as the ownership has changed hands long after our contract has expired. We know this policy may not work out with exactly what the customer was looking for now. All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased tickets through deal chicken and realized the date for the tickets had already passed. I immediately requested for my refund and did not recieve a responce. Three days letter I emailed my request for refund and status. The next day recieved a responce that said my refund was declined because the event for my tickets had already passed. I requested again to review the day I purchased the expired tickets and again my request for refund or atleast credit to purchase a different item or event. My request was declined. Email responses seem to be automatic.Desired Settlement: $12

Business

Response:

Good Afternoon [redacted]. [redacted],

The restaurant that the coupon was offered for was out of business, changed management , under construction, I called for a refund was told that it would be reviewed, called back , message NO ONE AVAILABLE GO ONLINE, I have numerous times, for 3 weeks now,no response no refund Issued! I will NEVER use this site again !

Review: This company is a complete joke! They don't compare to reputable companies like [redacted] or [redacted]! I have bought 2 different deals from them and when I went to use them the vendor stated that they never entered in to a deal with them! I have NEVER had this issue with [redacted] or [redacted]! On top of this, when you go to contact them they take days to get back to you, IF they EVER do, and then they refuse to give you your money back! They just want to refund you via credit on their site so that you can buy some more bad deals from them! Stay away from this company

Business

Response:

Thank you for contacting DoubleTakeOffers. When a consumer sends us a request, we note that we will respond within

48 business hours. [redacted] submitted his request on 8/12/14 and we

repsonsed and refunded him via a system credit on 8/15/14. (Within the

48 business hours that we had promised) We apologize that [redacted]'s deal didn't work out . We've have previously applied $20.00 to his DoubleTakeOffers account per our refund policy. Our refund policy states that if the refund criteria is met, we can provide a refund via system credit or credit card. We do this based upon our ability. After 170 days in age of the voucher, we no longer have the ability to refund to a credit card, so we had to provide [redacted] a system credit, which we did.https://www.doubletakeoffers.com/refund-policyWe know this

policy may not work out with exactly what he was looking for on this refund.

All DoubleTakeOffers policies were written to provide the best overall

experience to both our consumers and our merchant partners.Please let us know if there is anything further we can help you with.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I want my money back. A credit is unacceptable because I have had trouble with their "deals" previously as well. Also, they did not respond to me until after I had contacted them multiple times and NOT within 48 hours.

Regards,

Business

Response:

[redacted], Thank you for contacting DoubleTakeOffers. If a

certificate is older than 170 days in age, we no longer have the ability

to provide a credit card refund. Our 3rd party credit card processing

company purges their data records after 170 days, so we just don't have

the ability after that. Unfortunately, we don't process checks for

refunds due to security and fraud concerns and our refunds cannot be

placed on any other card other than the original account. The system

credit is the only option we have at this point. It's not just an arbitrary policy , we have no other option.Pleases check you initial support ticket that you received. It noted we would contact you within 48 business hours. That's 6 business days and we certainly met that time frame in our response and resolution. If you have any other questions, please let us know as we would be more than happy to help.

Review: Several months ago we purchased a deal voucher from Dealchicken. We used the voucher to place an order with [redacted]. When [redacted] did not honor their end of the purchase we tried to contact them with no luck. We then returned to Dealchicken asking for their assistance in this matter. Dealchicken continually exchanged emails with me regarding their correspondence with [redacted] however the issue was never resolved and upon asking for a direct contact for this company Dealchicken refused. We not only paid for and did not receive the merchandise but Dealchicken would only continually respond to our emails with "Issue Closed" responses. Upon speaking to a local sales person for Dealchicken they asked that we do try their services again that this was a rare situation and they would do their best to regain our business. We then purchased a voucher for an item offered through another Dealchicken vendor. This was with [redacted]. The item listed was priced at $15. We went to the [redacted] website to purchase the item displayed on the Dealchicken website with our already purchased voucher. When placing that exact item pictured into our cart and proceeding to check out the amount owed for the item on the Dealchicken site was $59.00 rather than $15.00. We then contacted [redacted] and they advised us to contact Dealchicken with this being their error. We have now spent over 1 week trying to contact Dealchicken via phone and email. We have never been able to speak to anyone via phone with Dealchicken therefore we contacted [redacted], the parent company of Dealchicken. When speaking to [redacted] we were told that they would contact Dealchicken and have someone respond immediately. After 4 conversations with [redacted] at [redacted] and no call from Dealchicken to resolve our issues we have contact the Revdex.com. We have been billed by Dealchicken for items that were not the items listed on their site and also for items we never received.Desired Settlement: We would like either a credit with a worthy vendor, our already purchased and paid for items or the delivery of the items presented in photographs on the Dealchicken website for the cost promised by Dealchicken. The two items purchased from [redacted] were never received with a total loss of approximately $20. The [redacted] items were three gift baskets which were not priced at the Dealchicken advertised price. Instead of three gift baskets for $45, the pictured gift baskets totalled $179 for three.

Business

Response:

We've processed a refund for [redacted] and emailed her to let her know.

Consumer

Response:

We did receive the refund for the [redacted] deal purchased through dealchicken. We still have not received the merchandise or a refund from the deal voucher purchased from Dealchicken for our [redacted] order. This item was purchased in January, 2013. We have been in email contact with [redacted] from Dealchicken many times, and he has informed us that he has been in touch with [redacted] regarding our merchandise and has been told himself that the items were backordered. It is now four months later and no merchandise and no refund.

Review: On July 24, 2014, we purchased a 3-Day/2-Night Stay In [redacted] For 4 on their website for $149.00. We then made an additional $46.00 payment for taxes and their reservation form. After waiting for over a month for them to find us a hotel for 3-Days/2-Nights in late October, they sent us an email on August 28, 2014, stating "Your reservation request has been processed several times; unfortunately for the travel dates you have requested there is no availability. A refund will be processed to you if desired, please advise. Thank you for your understanding and cooperation."

We replied right away that we wanted a refund. Since then they have refunded the $46.00 but have not refunded our original $149.00 after multiple emails. Each time we have asked them in said emails, they give us the same reply saying "Taxes have been refunded via [redacted], once we confirm that Deal-site did not refund you, We will process your offer price refund." All we are asking them for is our $149.00 refund but they keep telling us that they are confirming it. It has been 48 days and we feel like we are not getting anywhere with this company. Other people should be warned.Desired Settlement: A refund to our original purchase of $149.00.

Business

Response:

Good Morning,

Review: Martha F[redacted], the local sales rep for Clipper Magazine has failed to honor an ad offer; she mistreats me as a customer; she is very rude, abrasive and unprofessional; she hangs up on me all the time and treats with me blatant disrespect; she treated my staff members exactly the same way she disrespects me; she never informs me of any sales offers or new policies or contract dates or renewal dates; she emailed me on 9/10/14 at 9:38 pm; I check my emails from 8-6 everyday for the business Mon-Thurs; so I saw the email on 9/11/14 the next business morning; called her regarding the fact that she had not ever discussed this offer with me ever before about the new policy of 1/3 sized ads; I have always done 1/4 page ads for 8 plus years as a committed, loyal, good pay customer with Clipper Magazine; I am a professional in this dental community with utmost respect, professionalism and ethics and moral standing; I was voted Top 150 doctors in [redacted] magazine and voted #1 dentist in [redacted] magazine. She treats me like a 3rd class citizen, is very abrasive and crude with me and has some sort of personal vendetta with me and treats me as a customer with blatant discrimination; I am a minority business owner and she has made several racist comments to my staff and patients; and recently used racial profanity with me on the phone; she also promised me verbally that the zip codes that I advertise in will not have more than 1-2 dentists advertising in them; she obviously broke that verbal promise; she also uses my ORIGINALLY created coupons and logo colors with other dentists' ads and customers ads and plagiarizes my coupons in those dental ads. She distributed the new Clipper issue today in my office without even offering me that special 1/3 sized ads and fails to inform me of this and the magazines had already been distributed and had been offered to all the existing clipper customers ; so I never even had the equal, fair opportunity to enlarge my 1/4 page ad to 1/3 page which she had already offered to all the other existing and new customers; she dismisses and disregards my customer service issues; it is blatantly obvious she is discriminating against me because I am a non-Caucasian, minority. She simply stated to me to call Corporate or just not renew my contract; she said she doesn't want to resolve the issue or make the customer happy, she told me she could care less if I stayed a customer or not. She then again hung up the phone as she always does; no thank you, no goodbye, just a simple hang up. This is her MO.Desired Settlement: A written and verbal apology from Martha F[redacted] and her Corporate CEO; a full refund for the entire year's contract or a full refund for the most recent issue and a new sales agent

Business

Response:

Revdex.com ID# [redacted]

In regards to the complaint filed by [redacted] of

[redacted] (Clipper Customer# [redacted]) we have investigated the claims made

by [redacted] and submit the following as our response to the customer filed

complaint.

We have contacted our account executive, Martha F[redacted], to

discuss the accusations and have found the claims of rude and unprofessional

treatment of the customer to be unfounded.

On September 10, 2014 the customer was informed, via email,

of the company’s focus to have existing nonfood related customers who are

currently running ¼ page ads, to run 1/3 ads if they choose to renew their

contract. The reason for this is

because very few customers were purchasing ¼ page ads and it was getting harder

to place these ads in our book. There

was no “offer” as the customer stated.

The email was purely for informational purposes and was not in any way

asking the customer to change their existing contracted ad size.

The customer asked our account executive, Martha, to contact

her upon receipt of this email. Martha

received the email and did contact the customer to answer their questions. Martha explained to the customer that this is

not a free upgrade and that there is a cost when purchasing a larger size ad. Our account executive did state that they

told the client they did not have to renew their contract when the client

conveyed their discontent with this situation.

The account executive states that there was no verbal

promise made to the customer that there would only be 1-2 dentists advertising

in the zip codes that [redacted] advertise in.

We do try not to saturate any category of business in our magazines, but

cannot promise a limit on the amount of advertisers in each category because we

must fill all the space in our magazine by our printing deadlines. This is the nature of our business and also

the reason why it is stated in our Terms and Conditions that, “Clipper does not

guarantee exact color matches, position or exclusivity.”

We reviewed all the dental ads in the same publication as

[redacted] and have found the customer’s claim about the use of her logos,

colors and coupons with other dental advertisers unsupported.

In conclusion, we have found that Clipper

Magazine has honored the contract with the customer and do not feel any kind of

refund is warranted. Currently, there

are three ads remaining on their existing contract. We will allow customer to cancel the remainder

of their contract without penalty, with payment expected in the amount of

$220.50 to cover the unpaid balance on their account for published ads as of

today’s date. We are unable to honor

customer’s request

for another account executive because we do not have another account executive

in their area.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First of all the name of my business is [redacted], NOT [redacted]; so let's get that professionally corrected. Also, Martha did not give me any notice of the new 1//3 page until 9/10/14 at 9:38 pm; the Clipper Magazine had been distributed already on 9/11/14; that wasn't sufficient notice to me as the customer; thus I never even had the chance to upgrade even if I had wantd to for that issue. That's unprofessionalism at its peak. When I brought this to her attention on the phone; she had too much of an ego to humble herself and apologize for her mistake; thus instead of doing damage control; she immediately used a lame excuse of "You can cancel your contract with us anytime if you'd like." No resolution, she just dismissed me wholeheartedly and encouraged me to cancel my contract if I wasn't satisfied. I never ever said or inferred that I wanted to cancel my contract. She dismisses all of her customers in this manner. She could care less whether a customer stayed with Clipper or not. This lady has no professionalism at all; she kept calling my office and telling my staff "[redacted] can cancel anytime she wants to." I then called her and asked her for the VP or CEO's name and contact info, she kept hanging up the phone on me; so I emailed her requesting Rob B[redacted]'s contact info; she never replied. I personally contacted Clipper to get Rob B[redacted]'s tel #. I left him several voicemail messages; he fails to return any of my phonecalls; he appears to be aloof or uncaring of my customer complaint and lack of regard for customer servcie by his company. Another example of unprofessionalism exuded by Corporate. This lady is notorious in [redacted] to be obnoxious, ruthless, rude and unprofessional with local business owners, former and current advertisers in her magazine. I have personally experienced this as a customer with Clipper for years; Martha was so unprofessional that Bob Z[redacted] had to intervene and handle my account due to her obnoxious vernacular. Unfortunately, Bob called me and told me he was leaving Clipper and that he would find someone to work with me; that never happened; and they carelessly assigned Martha back on my account. It's a monopoly here locally in [redacted], with Martha F[redacted] being the "ONLY" sales rep for the company. She is deceiving and is portraying the Clipper Magazine in an unethical manner. She is rude to the customer; and I am one of those dedicated, loyal, good pay customers she continues to treat unfairly, unethically and unprofessionally. I will not be cancelling my contract. However, I will continue to inform the public of this lady, her unprofessionalism, and her ethical practices. I am wanting a verbal and written apology by Martha F[redacted] and Corporate Clipper Magazine.

Regards,

Business

Response:

We apologize for any misunderstanding and the fact that you did not hear back from our VP, Rob B[redacted]. Mr. B[redacted] has been out of the office for an extended period of time and was unable to return your call. We regret any inconvenience incurred by you due to any misunderstanding.

We know that you stated you would like to move forward with the remainder of ads on your IO. We prefer to exercise our right to cancel the remainder of the Insertion Order. See the Cancellation/Termination Section of our Terms and Conditions that reads: “Clipper reserves the right to terminate any insertion order in part or in its entirety at any time with or without cause.”

We will credit the remaining balance on your account of $220.50. Consider this your notice of cancellation for the ads scheduled to mail in November 2014, February 2015 and March 2015.

A statement reflecting your credit will be sent for your records.

Please be aware we will not tolerate any disparagement of our company and may explore our legal rights if any disparagement should occur.

Donna M[redacted] | Collections Manager | Clipper Magazine® A [redacted] COMPANY

ph: ###-###-#### | fax: ###-###-#### [redacted]

Review: Purchased DealChicken.com deal for an $11 10-piece manicure set ($22 value) on February 13, 2013. DealChicken charged my debit [redacted] account and sent me a voucher/link to the [redacted] and when I put in the voucher number that was given [redacted] I get a blank page, no confirmation, nothing. I have tried several times and feel like I have been scammed. I am upset that I've ever been involved with DealChicken.Com. I have made numerous attempts to contact our local DealChicken.Com representative, [redacted] at [redacted] AND a number provided on the voucher for [redacted]. Nothing but answering machines with no return calls. I have left messages at all of these numbers and just informed them via voicemail that I am filing today with Revdex.com. All I would like now is a refund.Desired Settlement: I feel that someone including our local newspaper representing dealchicken.com ([redacted]) needs to see how credible their advertisers are before they promote them in their newspaper.

Business

Response:

[redacted], our area manager of [redacted], contacted the merchant regarding the redemption issue. The merchant has emailed the customer in order to provide further assistance. Please see copy of email the merchant sent attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The owner of the company called me 2 weeks ago and I finally received the merchandise. It held all of the manicure tools that were advertised in a tan case but when I tried to close it the latch was broken and all of the tools fall out.. It was only $11 (advertised half off) but I certainly wouldn't take advantage of this special again. It was comforting to know that all parties were involved and eager to correct the problem on order to get the order processed. Thank you for your assistance.

Regards,

Review: on May 4, 2013 I purchased a coupon for a $60 massage at [redacted] Spa in [redacted] through you. the coupon is valid for one year. when I attempted to use it I discovered the phone had been disconnected. when I checked further, going to their location, I discovered the business no longer existed. I would like my money refunded. I have notified you three times of this situation and you have ignored all my attempts at communication to resolve this issue.Desired Settlement: I would like my money refunded. I trusted that this business was legitimate.

Business

Response:

Thank you for contacting DoubleTakeOffers. [redacted] contacted us on 4/17 and we promptly credited her DoubletakeOffers account with a system credit on that day and notified her. She replied back on April 24th that she wanted a credit card refund instead of a system credit and we explained that due to our policy and ability, that wasn't possible. We do note in our refund

policy that after 14 days we have the option to refund with a system credit or

a credit card refund. Unfortunately, when a deal is older than 170 days

in our system, we no longer have the ability to provide a credit card

refund as our 3rd party credit card processor no longer has the data

available to do that. It's not just a matter of policy at that point, we just don't have

that ability. We have provided a system credit (on 4/17) , as outlined by our user agreement and per our refund policy to her account.

If you have any other questions, please let us know as we would be more than happy to help.