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Review: Non Delivery of my 3 Android Tablets purchased through DealChicken. Purchased date 10/7/13

I purchased 3 Android Tablets from DealChicken.com on 10/7/13. Item Numbers [redacted], [redacted], [redacted]

As of this writing I have yet to receive said products even though the payment has been processed. I have checked the tracking information provided and it still says "pending" and is waiting to be shipped. I have send numerous emails and have called several times, but I have yet to receive a human response. It was indicated that the expected arrival date was 2 - 3 weeks. This is especially annoying because they were gifts for my sons on November 24.Desired Settlement: At this point, please return my money immediately so that I may purchase the products elsewhere.

Business

Response:

Good Afternoon **. [redacted],

Review: We ordered a two night hotel stay in [redacted] on 3/10/13. I researched the hotel and its reviews prior to making the purchase. The next day we called to book our dates. We called the number on our voucher for several days. We never got an answer on the phone. Not a person, not an authomated system. Nothing. After trying to call this number for several days we emailed Deal Chicken per their policy on complaints. They called us back several days later only to inform us that they would not refund our money since we did not file within 48 hours of purchase.

We tried to resolve with the company that the voucher was for, but no one ever answered the phone.

We then tried to resolve with Deal Chicken and the refused us our money.Desired Settlement: I want our money back, a formal apology, and for deal chicken to honor their deals in the future. How can they stay in business if they do not provide the service/product that people are paying for??

Business

Response:

We processed a refund for this customer on 3/21. Here is the proof from our system:

Review: I purchased an Item from DealChicken which did not fit. So I contacted DealChicken--as well as the Merchant whose item I purchased--and both companies promised a full refund, as I returned the item within their 14 day Policy period. I received WRITTEN statements in email from both DealChicken and the Merchant with this promise of a full refund. However, once I returned the item (incurring shipping costs as well), they refused to honor the refund. I am now (a week later) receiving messages from both DealChicken and the Merchant stating that they will not refund the purchase price of the item I returned. So not only do I no longer have the item, but I paid $5 shipping AND they refuse to refund my money.Desired Settlement: I fully expect DealChicken to honor their written guarantee of a full refund. I would appreciate an apology as well, and a check refund of any credits on my DealChicken account so I can discontinue my relationship with this company. I no longer trust their business practices.

Business

Response:

Good Afternoon,

Review: I ordered a product thru Deal Chicken, paid the money to them & never received the order. The place that sends the order did not get my money & they told me to ask Deal Chicken for my money. I had placed the order on September 11th, 2013. I think I should have a refund. I just get the run around from Deal Chicken.Desired Settlement: I just want a refund to my credit card.

Business

Response:

I have refunded her for the $12 purchase which she should expect to see in her account in 3-5 business days. Please let us know if you need anything else.

Review: I did not receive a product I ordered through Dealchicken.com. via [redacted]. Ordered on Dec 4,2013, Funds were taken out of my accout on Dec 5, 2013. Never recieved any shiping/tracking information from either company. After several attempts to contact both companies, I finally talked with[redacted], A representative from [redacted]. He states that Deal Chicken.com never paid [redacted] for product and therefore they can not ship the product.Desired Settlement: I would like a refund or the product shipped to me ASAP. This is a time sensitive issue as it is a Christmas gift

Business

Response:

Hi [redacted],

Review: On November 9th,2013 I signed up and ordered from dealchicken.com. I ordered a mini rainbow loom kit for $12.95. Apparently it was supposed to ship from [redacted]. I finally received information that my product had shipped on 11/27/13. I was given shipping info including a tracking number. The email stated that I could check the status of the tracking number within 24 to 48 hours. Today is 12/05/13 and there's still no information on the package ever being shipped. I've called [redacted] numerous times to which I only get an automated system, there's no way to get in touch with a live person or to leave a voicemail. I also emailed them on 12/04/13 and surprise, no response. They claim you can chat with a live person on their website, but they are never available to live chat. I also tried to call dealchicken since they are the ones advertising for this business, but haven't been able to get in touch with anyone. I'm really frustrated because this item is a hot item for Christmas this year and I had the opportunity to buy it eslewhere, but decided to try dealchicken. com instead. I'm thinking this was a huge mistake, I'm pretty sure I've been scammed and now noone has it in stock for me to purchase for a 9 year old litte girl who had her heart set on it.

copy of emails...Thank you for your order! This email confirms that your order was received at [redacted]. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at [redacted] or toll free at ###-###-#### during call hours of 9-5 M-F EST. Our pieces are all handmade by us, please allow up to 21 business days for your order to ship. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. [redacted] is a subsidiary of [redacted] Jewelry. Thanks for using [redacted]. Order number: [redacted]

Order Date: 11/9/2013.

Thank you for your order from [redacted]! We wanted to let you know that your order (#**) was shipped via USPS, USPS First Class Mail on 11/27/2013. You can track your package at any time 24-48 after the ship date using the link below.

Track Your Shipment: [redacted]

This shipment includes the following items:

Item # Description Qty

31 Rainbow Loom Kit 1

Thank you for your business and we look forward to serving you in the future!

Phone: ###-###-####

Email: [redacted]

Website: http://[redacted]Desired Settlement: I would either like the order deliverd by 12/10/13 or I want a full refund immediately.

Business

Response:

Hi [redacted],

Review: I purchased a vacation voucher from [redacted] through Deal Chicken and have had considerable problems through that company in regards to using the voucher. I contacted Deal Chicken as I felt that the information about the vouchers and the availability of resorts was misleading and to let them know that I was having trouble with the company. They responded by sending my concerns to the company but when I emailed them again asking for follow up as I had not been able to resolve anything they did not respond in a timely fashion. When they did respond it was the actual company responding through Deal Chicken's customer service email. I emailed them again stating how dissatisfied I was and have not gotten a response.Desired Settlement: I would like a refund of the voucher price of $395.00 either through Deal Chicken or [redacted] as the voucher was not able to be redeemed due to lack of available product and also due to the poor customer services that I received when dealing with this problem.

Business

Response:

Hi [redacted],

Review: I recently placed an order for an [redacted] tablet from Deal Chicken. This was on Aug.9. The order screen thanked me for the order and that has been it. I didn't even receive an e-receipt. The order number is [redacted]The product hasn't been shipped yet. I tried to contact them twice via email but have received no answer. Guess it is time to turn it over to you. Thank you. [redacted]Desired Settlement: Send me the product I order or refund my money so I can purchase one elsewhere.

Business

Response:

Good Morning,

Review: Deal chicken advertised $49 for a 2 night hotel stay anywhere. In the terms and conditions it states $49 for the stay and that is not true. The merchant charges additional fees and I would like a refundDesired Settlement: That they enter all pertinent information for consumers.

Business

Response:

Good Afternoon,

Review: I purchased many hotel deals on dealchicken.com and I was unable to book the stays at hotels. Deal Chicken was working with [redacted] Cheap Travel Deals (or a company with a similar name). One of the vouchers expired because [redacted]'s Travel could not book a stay for me. I was upset at losing the $129 but I thought it was my fault. Then I tried booking more of the stays and the same thing happened. At that point (May 2014) I contacted Deal Chicken to find out what to do because I had spent over $700 on these vouchers. The girl that I talked to on the phone was very polite and said that Deal Chicken no longer deals with [redacted] and I could get reimbursed for my hotel vouchers. I was reimbursed for $594. When I questioned the previous voucher I was told to submit the email for reimbursement. They said too much time had passed and I had to have a credit. I said OK because I would get another hotel deal through Deal Chicken. There have been no hotel deals and what I have purchased since then, a "I love you to the Moon & Back" necklace, looks like a cheap gaudy necklace you would buy out of a toy machine for $0.50. I have contacted Deal Chicken several times over the past week to try and resolve this problem and I have been told that because they offered me a credit, they can not send me a reimbursement check or refund my credit card- both which would be fine with me. Today I looked at a few more items on the Deal Chicken website- then followed up with reviews and the products I looked at had TERRIBLE reviews online- customers did not get what they ordered, customers were very dissatisfied with what they did receive, etc... So I do not want to use my $129 credit to buy more "junk".Desired Settlement: I would like a $129 refund check mailed to me or a $129 credit issued to my credit card.

Business

Response:

Good Afternoon,

Review: I purchased a travel deal from deal chicken on Jan 10,2014 for $ 168.00 for 3 days and 2 nights in New Orleans..... Knowing I was going there in July with a friend When I tried to use voucher I contacted [redacted] for voucher more than 30 days before requested vacation dates with travel dates that I would like to go and was sent back a voucher asking to submit by MAIL 2 choices for travel dates and than to send voucher back with payment IN FORM OF MONEY ORDER, CERTIFIED CHECK OR [redacted] for $52.00 for hotel taxes and than sit back and wait till they receive it, process it and than have 10 days plus to let me know what dates I may go on vacation or not. This is a joke. Why could this all not be processed with credit card and have a number to reach someone at this [redacted] to have booking done on the spot. While waiting to find out when they say I and my companion can go I have airline reservations to book and try to get at a good price, dog boarding that had already been booked 6 months in advance for my week vacation etc . I have booked my vacation on my on thru [redacted] with airline and room for my vacation to new Orleans in July 2014. Why can you purchase this deal online but when you go to use it you can get voucher emailed but to book it is done thru united states postal services. I had contacted deal chicken and all I get is a run around stating I am not entitled to a refund...all I had to do was follow what the voucher said...the voucher was not the problem... it was I had to pick 2 different dates and mail back to them and wait 10 plus days till they received it and than they would let me know if they could accommodate my dates .... in the meantime I would be 2 weeks out from dates I requested and than I could make my other arrangements with arranging my flights with no negotiations due to 2 weeks out from departure and dog boarding etc. I want a full refund ..this is not how it was advertised and cannot believe when you pay for this deal it is online with credit card but when you try to book your vacation it is thru the mail so they can use any excuse ...like we did not receive etc... with no recourse....should be able to book with [redacted] online with credit card or be able to speak to live rep to process and be told than that you have your reservation...not thru mail and wait 10 days plus and have 2 weeks hopefully to put rest of trip together ... I would appreciate any help withgetting me a refundDesired Settlement: .refund

Business

Response:

Good Morning,

Review: Company billed and sold a certificate for laser treatment as a "[redacted] Special" meaning that it was available in [redacted]. Upon trying to redeem the certificate the closest location to redeem the certificate was a 6 hour round trip.Spoke with DealChicken who refused the refund the money but rather said they would extend the expiration date from 12/28/13 to 1/16/14. The representative was unwavering saying it was "against their policies and procedures."This is a clear case of fraudulent and false advertising.Desired Settlement: I would like a refund of my $179.

Business

Response:

Hi [redacted],

Review: I purchased a voucher through Deal Chicken for a 3-day/2-night stay in New Orleans. I went on the travel company's website per the directions provided by Deal Chicken, and I printed out the reservation form, filled it out, and sent it in with the required $52 money order. When I did not hear back in a timely manner, I emailed both Deal Chicken and the travel company. Deal Chicken did not respond, and the travel company replied that the reservation was department was busy and they'd send a confirmation of my reservation and receipt of the money order within seven business days. When this didn't happen, I emailed Deal Chicken and the travel company again, and have heard nothing back.Desired Settlement: I expect a refund for the voucher I paid for through Deal Chicken and a refund for the $52 money order I sent to the travel company they endorsed.

Business

Response:

Good Morning,

Review: I have made two purchases via dealchicken.com. Both were questionable because Dealchicken did not provide a voucher code for either one. The money was taken out of my account almost immediately, and it has been a week since the orders took place. I attempted to stop the transaction, but unfortunately it was too late. After a long struggle to find some contact information, I emailed Dealchicken about the issue. I have not heard anything in 6 days. I am currently on the phone, on hold, with Dealchicken. I was on hold so long for the first phone call, they ended the call and said to try back. I am on hold for my second phone call. I have yet to speak with an actual person. I have not received any product or service. My money was quick to leave my account, but I have yet to hear anything about the products I have ordered.Desired Settlement: I would like to get a complete refund for both products, and have Dealchicken shut down. I no longer wish to get the products. I would also like to be taken off of any possible list where Dealchicken may have my information.

Business

Response:

Good Afternoon [redacted],

Review: I purchased a Deal Chicken daily deal for $100 worth of spa services at [redacted]. I went to ** in June to use the voucher and was told by one of the employees I could not redeem the voucher. I contact Deal Chicken in July and spoke with Bryan about not being able to use the voucher and was informed [redacted] could redeem the voucher for the paid amount. Bryan placed me on hold to contact [redacted] but he was not able to reach anyone. 10/13/14 I visited [redacted] to speak with a manager I was informed the manager was not there and they are under new management with new staff. I explained the situation to [redacted] she made a copy of the voucher and told me she would have her manager contact me. Today [redacted] the manager contacted me said she spoke with her director and was informed she would not be able to redeem the voucher unless I got an updated voucher. I am frustrated with the going back and forth with Deal Chicken and ** regarding the $50 I spent on this voucher. I spoke with Kelly from Deal Chicken today and was told there was nothing they could do by law [redacted] has to honor that voucher for the paid amount for up to 5 years. Kelly said she would reach out to [redacted] to educate them about the law however Deal Chicken can't make [redacted] accept the voucher. I would like my money back or a credit in the amount I spent on the Deal Chicken voucher so I can purchases a different deal. Bascially I prepaid for services that has not been performed and I refuse to let these company take my money.Desired Settlement: I would like my money back or a credit in the amount I spent on the Deal Chicken voucher so I can purchases a different deal. Bascially I prepaid for services that has not been performed and I refuse to let these company take my money.

Business

Response:

Good Afternoon,

Review: I purchased a dealchicken local deal for a couples massage on 9/5/14. I was unable to successfully get in touch with the merchant after several attempts over the course of a week. I'm honestly not even sure this is a legitimate merchant because the phone calls/voicemails were very odd. I am no longer comfortable receiving such service and have asked for a refund. Dealchicken has a 14 day refund policy and though I submitted two requests within the 14 day window I still have not received a refund or even a response from Dealchicken. I tried to call their customer service line several times as well only to be put on hold for over 10 minutes and then disconnected as 'no agents were available'. The company is not only not honoring their policies, but not even responding to customers.Desired Settlement: I just want my money back for the service, and at this point an apology for complete garbage customer service.

Business

Response:

Good Afternoon,

Review: I purchase a Deal Chicken for a nail polish kit on Mar 27 for $16.95 marketed through [redacted] deals - this is what their website states under "my deal":

Glow-in-the-dark nail polish (6 bottles)

[redacted] Deals

Order Number: [redacted]

$16.95 for a 6-bottle glow-in-the-dark nail polish set ($49.99 value)

Quantity Purchased: 1

Tracking Number: not yet shipped

Processing Order

My bank account has been debited for the amount (3/27); the contact phone number for [redacted] doesn't ring. I left an email complaint for [redacted] last week with no response (auto response said they'd get back to me in 48 hours). Now I'm trying to call their customer service line at ###-###-#### which I was put on hold for 15 minutes listening to music then cut off when it hit 5p.m.

At this point I don't want a refund - I bought this for a birthday party that has already passed. I would like a complete refund.

Thank you for your help!

[redacted]Desired Settlement: Immediate Refund

Business

Response:

Good Afternoon,

Review: I purchased a voucher from them for a restaurant. I paid 15.00 for the certificate. I was very surprised when I received two certificates instead of one for 15.00 each to be used on two different occasions. I used one of the certificates and decided to call them about a refund for the other certificate. I was told that they would not be able to refund me the money because they were sold as two certificates even though they were advertised as one. They claim in small print it said two.

When I went to use the other certificate, the restaurant had closed.

I spoke with [redacted] today. By the way, I have called this company on many occasions and have never been able to get through. I was quite surprised when [redacted] answered. He told me that I cannot get a refund because the voucher has expired. He said that he will credit my DealChicken account. I explained about the earlier call, He said that his notes only showed that I called and nothing else.

This business is awful and I hope people will stay clear of them!Desired Settlement: refund for 7.50

Business

Response:

Hi [redacted],

Review: I made a purchase through dealchicken.com and of course my credit card was charged and I have never received my item. I emailed them multiple times and received avoidant responses.Desired Settlement: I want my money refunded immediately.

Business

Response:

Hi [redacted],

Review: I purchased a voucher from Deal Chicken for Grout cleaning and I have contacted the merchant direclty 3 times and have not received any communicatio from them. I then called Deal Chicken to ask for their help. They told me that I needed to give them 5 business days to get a hold of the merchant. On the 5th business day, I had heard nothing from Deal Chicken, so I followed up and they asked me for one more business day. Within an hour I had an email back from Deal Chicken saying that they got a hold of the merchant (within the hour) and that I need to call them and leave a message, they are very busy. At that time, I requested a refund, as it was pretty suspicious that conicidentally they got a hold of the merchant within the hour, and they hadn't been able to get a hold of them for the last 5 days. In addition, if this merchant cannot take the time to call back their potential clients after 3 phone calls, why would I want to do business with them. I requested a refund from Deal Chicken and they said they could not do that. This was the only time I have done business with them, and the only time I will. In looking at line, I can see that many people have reported issues with service. The person oin particular, basically just dismissed my concerns and said thanks for the feedback. I have all of this documented in a string of emails.Desired Settlement: I would like my funds returned for services not able to be performed.

Business

Response:

Good Morning,

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Description: Advertising - Periodical, Advertising - Shoppers Guides, Coupon Services, Internet Marketing Services, Internet Selling Services, Internet Shopping, Advertising - Internet

Address: 3708 Hempland Rd, Mountville, Pennsylvania, United States, 17554-1542

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